PYMNTS

AUGUST 6, 2019

In one sense, that describes the situation for mobile commerce — specifically, retail apps — as 2020 looms. New research from PYMNTS and LISNR digs deep into consumer views of mobile retail apps. The research found that about 78 percent of consumers have five or fewer merchant apps on their mobile devices.

Retail 189

Retail Mobile Payments Comparison 189

Payments Dive

MARCH 21, 2017

Companies are always looking for new ways to solidify their relationship with their customer base and grow. Some do a good job while others miss. New technology often helps, but is not always the answer.

Customer Experience 218

Customer Experience Retail Mobile Technology 218

PYMNTS

SEPTEMBER 17, 2020

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience.

Customer Experience 254

Customer Experience Cards Analytics System 254

PYMNTS

DECEMBER 13, 2019

Don’t look now, but retailers and commerce are getting more visual with reality. the company that owns popular social media video platform Snapchat, to provide 5G content for users, including enhanced augmented reality (AR) experiences. Recently, Verizon announced that it’s partnering with Snap Inc.,

Customer Experience 136

Customer Experience social media Video Retail 136

Payments Dive

AUGUST 4, 2016

If there is one reason retailers must move forward with a mobile app strategy it’s this: consumers not paying in cash spend an average of 13 percent more when it’s a mobile payment experience.

Detroit 150

Detroit Customer Experience Mobile Strategy 150

Payments Dive

MAY 20, 2016

A panel discussion at the ShopTalk conference in Las Vegas focused on the issues merchants face today as it relates to the mobile customer experience.

Las Vegas 225

Las Vegas Mobile Retail Conference 225

Bank Innovation

JANUARY 23, 2019

Demand for a combination of speed, simplicity, security and convenience in banking services has financial institutions thinking more about customer experience, particularly in a digital sense, and hiring people to design that experience.

Customer Experience 170

Customer Experience Security Marketing User Experience 170

Payments Dive

FEBRUARY 22, 2018

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.

Mobile 246

Mobile Customer Experience Tools Retail 246

PYMNTS

NOVEMBER 16, 2020

Some retailers are just excellent about telling stories about themselves and about the products that they're selling,” Taylor told PYMNTS. The reason retailers find it easy to use, and the company’s unique value proposition, is that it builds and optimizes online storefronts in a no-code environment.

Retail 226

Retail Regional Branding Tools 226

Perficient

FEBRUARY 9, 2021

Omnichannel fulfillment methods such as curbside, buy-online, pick-up in-store (BOPIS), and ship-from-store have become extremely familiar to retailers, especially due to the climate of the COVID-19 pandemic. Providing curbside pickup experiences will not only be beneficial to customers but to businesses as well.

Retail 506

Retail Customer Experience Strategy Maine 506

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. percent of respondents in an early March survey said they were using their mobile devices to shop more often. The mobile linchpin .

Retail 243

Retail Online social media Mobile 243

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Payments Dive

AUGUST 31, 2018

Host Will Hernandez discusses protecting mobile apps and mobile ordering services from fraud, with Kount VP of Marketing, Don Bush. Will also chats with Judy Mottl, editor of Retail Customer Experience, about Amazon Prime Day trends.

Mobile 150

Mobile Fraud Customer Experience Trends 150

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Ordering innovations have been especially useful as more consumers tap digital and mobile channels to select and purchase their desired menu items, So said.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

MARCH 26, 2020

For retailers, especially those deemed non-essential and struggling with revenue, branding may be on the back burner right now. According to Claessen, those brand attributes are even more important during this crisis as retailers communicate with employees, landlords and consumers. Big mistake, say several branding experts.

Branding 145

Branding Retail social media Customer Experience 145

PYMNTS

APRIL 27, 2020

But after that initial download, retailers and purchase aggregators pretty much let users run the course of their screens, never thinking that advanced applications would someday become important. Some companies have been trying to bring retailers into the new world of “necessary” location-based app technology for mobile retailing.

Retail 160

Retail Mobile Examples Technology 160

PYMNTS

JUNE 16, 2020

As a next step in the direction of a digital-first, omnichannel experience, David’s Bridal is teaming with mobile wallet marketing automation platform Popwallet. The retailer, which has over 300 retail locations throughout the U.S., This is another step in providing exactly what she wants.

Mobile 169

Mobile Marketing Marketing Automation Customer Experience 169

Payments Source

SEPTEMBER 1, 2016

Mobile can make in-store payments easier and add dimensions to marketing, but consumers will drive the shopping experience, placing unprepared merchants at a disadvantage.

Customer Experience 61

Customer Experience Mobile Retail Marketing 61

PYMNTS

FEBRUARY 24, 2020

As 2020 unfolds, the retail business has been dramatically altered. But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. So, what constitutes experiential marketing for retailers? Wine and cheese for the shoppers?

Retail 210

Retail Branding New York City Indiana 210

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Accenture

MARCH 15, 2016

A self-service revolution is sweeping retail banking. But who are the real winners—banks or customers? Self-service channels including online and mobile banking options, interactive screens and remote. This new level of banking self-service is a reality thanks to digital technologies. Read more.

Customer Experience 150

Customer Experience Retail Mobile Online 150

PYMNTS

AUGUST 6, 2020

The pilot will be introduced in the Seattle, Washington area, the company said, and will let customers use their mobile phones to pay in a seamless manner. Kroger Senior Director of Payments Kathy Hanna said the innovation is intended to improve the customer experience.

Mobile 217

Mobile Seattle Samsung Washington 217

PYMNTS

SEPTEMBER 19, 2018

Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158

Retail Report Samsung Customer Experience 158

PYMNTS

MAY 25, 2020

While it’s clear that the digital shift will stick in the retail ecosystem, other elements of the landscape are harder to predict. The reason cuts right through Amazon’s strikezone: The company has always been about the customer experience and customer satisfaction. For instance, it will not buy JCPenney. Be Like Nike.

Retail 161

Retail Strategy Training Customer Experience 161

PYMNTS

MAY 21, 2019

retailer Iceland has seen encouraging results from a mobile wallet technology pilot during a marketing campaign. Retail categories that saw the highest transaction share included restaurants, apparel, gas, grocery and specialty retail. And in the U.K., And in the U.K.,

Apple 108

Apple Retail Mobile National 108

PYMNTS

JANUARY 9, 2019

To help improve the productivity of workers and enrich the customer experience, Walgreens is tapping into mobile technology as it bridges the digital and brick-and-mortar store experiences. The pharmacy chain chose the TC51 mobile computer and ET50 tablet from Zebra to use in “all its stores across the U.S.,”

Technology 140

Technology Mobile Kentucky Customer Experience 140

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. retailer trade group, Retail Industry Leaders Association ( RILA ), told PYMNTS in a recent interview.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

MARCH 15, 2019

Cinema chains are driving customer convenience and building loyalty with the help of digital innovations to make for more seamless moviegoing experiences. News came this week, for instance, that AMC Theatres is rolling out food and beverage ordering through its mobile app to help consumers skip the line at the concession stand.

Mobile 108

Mobile Retail Houston Denver 108

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience?

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Bank Innovation

APRIL 30, 2020

Royal Bank of Canada is slated to launch a personalized direct investment experience for customers on its mobile app in three weeks. The bank’s new platform is designed for customers who direct their own investing, for example buying their own mutual funds or stocks, as opposed to guided interactions with wealth advisors.

Mobile 259

Mobile Examples Customer Experience Retail 259

Perficient

JULY 20, 2020

For most consumers, buying a new car starts with their mobile phone – not at the dealership. It is also an opportunity to have a direct and more meaningful relationship with your customers. CX Strategy & Retail Innovation Summit | July 28th. Digital Frictionless Customer Experience. Explore the Summit.

Customer Experience 526

Customer Experience Analytics Leadership Marketing Strategies 526

Bank Innovation

OCTOBER 15, 2019

For Bank of America, mobile and digital channels are sustaining its retail business. Customers continue to transact and interact with us in person, as well as through the digital channel,” he said.

America 186

America Mobile Digital Banking Retail 186

Payments Dive

AUGUST 19, 2016

There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy experience. In fact, they're demanding it.

Mobile 150

Mobile Meeting Customer Experience Retail 150

PYMNTS

APRIL 26, 2017

Women’s outdoor and athletic apparel retailer Title Nine is looking to make those changes by adding Kibo’s eCommerce solution to its system. With these upgrades, Title Nine is hoping to increase conversion rates and satisfy customer interactions.

Customer Experience 100

Customer Experience Branding Community Retail 100

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

SEPTEMBER 24, 2019

Brick-and-mortar retail can get a bad rap these days, as its considered old-fashioned and on the decline. But recent developments show that innovation in commerce does indeed happen in this area of retail. That’s why [the] brick-and-mortar retailer isn’t going anywhere. You cannot replace that experience (online).”

Retail 125

Retail Innovation Technology Mobile 125

FICO

MARCH 9, 2022

The rapid rise of scams and other crimes, as well as the increasingly diverse methods used by fraudsters, has only increased the pressure for banks to protect customers from scammers and detect early signs of fraudulent behaviour. Read our blog on our new Retail Banking 3.0 Having the Right Contact Information. by Matt Cox.

Customer Experience 59

Customer Experience Survey Fraud Cards 59