Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

PYMNTS

SEPTEMBER 28, 2020

“ Digital transformation ” has been the buzz phrase for small- to medium-sized businesses ( SMBs ) of all types over the past half-year as they rushed to reorganize their operations end to end amid the pandemic. Merchants also have questions about where to start when it comes to adding options like contactless payments or mobile features.

Fraud 236

Fraud Customer Experience Tools Retail 236

Celent Banking

FEBRUARY 4, 2016

Bank of America recently announced that it would triple spending on its mobile app. In the past, Celent has praised the Bank of America mobile banking apps as some of the best out there. The bank has been going strong with its digital strategy for years, even closing branches and reducing overhead to drive adoption.

Mobile 100

Mobile America Digital Banking Digital Strategies 100

PYMNTS

JUNE 1, 2017

This new role, which builds off his current position as senior VP, eCommerce, will focus on all of the company’s digital-related activities, with Moffitt responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating its online and mobile growth.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

PYMNTS

OCTOBER 19, 2016

The more consumers use their smartphones, the more consumers want to use their smartphones, and they tend to reward the retailers that allow them to do so more easily and effectively. That, in a nutshell, is the takeaway from Astound Commerce’s recently released edition of its annual Mobile Research Survey.

Digital Strategies 100

Digital Strategies Retail Mobile Customer Experience 100

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? Italian retail bank, Banca Carige, for example, has ‘digital branches’ that allow customers to conduct basic banking activities independently through remote workstations. Banks therefore need protected, secure, and resilient infrastructure.

Video 97

Video Digital Strategies Digital Banking Security 97

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. Mobile-first banking is an immediate driver of digital strategy.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

FEBRUARY 23, 2018

billion in domestic sales — Starbucks is far and away the most successful mobile payments platform in the United States. In fact, as of 2017, mobile payment use represented 30 percent of the brand’s total transactions. By expanding capacity at peak, we now have the ability to offer Mobile Order and Pay to our non-rewards customers.”.

Online 101

Online US Payments Mobile 101

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. Mobile-first banking is an immediate driver of digital strategy.

Trends 48

Trends Cyber Security Big Data Analytics 48

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. CFOs must recognize and accept that a digital journey that is judged by the customer experience it creates is messy.

Customer Experience 144

Customer Experience Strategy Community ATM 144

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. A few years ago many banks were not even thinking about mobile banking,” he points out.

Innovation 70

Innovation Community Bank social media Community 70

Independent Banker

OCTOBER 31, 2021

The pandemic accelerated the adoption of digital lending for both banks and consumers. The transformation has been phenomenal,” says Prabhash Shrestha, ICBA group executive vice president and chief digital strategy officer. Hands down, this is the future, and we are seeing a bigger move to digital lending across the industry.”.

Lending 91

Lending Community Bank Community North Dakota 91

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim.

Fraud 316

Fraud Michigan Security Cards 316

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. And that became table stakes for a lot of retailers.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

JANUARY 24, 2017

Department stores, specialty retailers, grocery stores, hotels, quick-service restaurants and convenience stores — if they take payments for goods or services, then Verifone wants to make it possible to design that payment into a full digital strategy. It can get almost overwhelming,” Robson noted. So how do they do it?

Retail 100

Retail Online System Digital Strategies 100

CB Insights

MAY 15, 2019

Visa’s Innovation Center aims to increase collaboration among teams working on tech solutions spanning tokenization, payment apps, mobile location confirmation, and more. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78