PYMNTS

DECEMBER 31, 2019

The PYMNTS 2019 end-of-year survey of 30 executives asked for payment-related predictions that could (theoretically) be placed in a time capsule to be unearthed 12 months hence. Merchants will be turning on their near-field communication technologies, and accepting tap-and-pay at the terminal. Here Come The Millennials.

eBook 170

eBook Millennials Cards Survey 170

NCR

JUNE 1, 2016

It has been widely noted that Millennials are coming to work with a very different set of expectations than their parents’ generation. They are technology-savvy and accustomed to having instant access to information. For those who have been in the workforce a long time, the expectations of Millennials may seem somewhat unrealistic.

Customer Experience 40

Customer Experience Millennials Tools Technology 40

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

NCR

MARCH 22, 2017

Today, millennials are the largest generation in the United States – and their levels of entrepreneurship are unprecedented. Millennials are starting more businesses than previous generations, and they’re starting them at a younger age than their predecessors.

Millennials 49

Millennials Innovation Digital Banking Security 49

Accenture

MAY 7, 2019

What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit). As of December 2018, Revolut had 200,000 Irish customers , an increase of fourfold in just over a year. From an Irish perspective, the challenge is here now.

Customer Experience 178

Customer Experience Online Millennials social media 178

Insights on Business

JUNE 14, 2017

; increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. Millennials are a fastidious breed. They rapidly leverage technology to compare options such as prices, features, and banking reputation when purchasing products and services.

Marketing 156

Marketing social media Millennials Customer Experience 156

NCR

NOVEMBER 16, 2016

Millennials – the most important generation of the current era as far as most businesses are concerned. The interests, opinions and expectations of millennials have been shaped by some of the most seismic events of recent times, such as the internet boom and the 2008 financial crisis. Mobile is king.

Millennials 40

Millennials United States Mobile Trends 40

PYMNTS

JANUARY 20, 2020

Living up to their names, fast-casual and quick-service restaurants (QSRs) are embracing innovative technologies to help drive sales in the increasingly competitive restaurant industry. More restaurant owners are finding the ingredients to success in consumer-friendly technologies, such as mobile-ordering apps and self-service kiosks.

Mobile 160

Mobile Dallas Millennials Technology 160

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction. In contrast, fewer than half feel they need human guidance on using their bank’s online and mobile services.

Millennials 186

Millennials Maine Study Security 186

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. ” Optimizing the physical banking experience. Image: iStock/ipopba.

ATM 81

ATM Millennials Customer Experience Tools 81

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction. In contrast, fewer than half feel they need human guidance on using their bank’s online and mobile services.

Millennials 150

Millennials Maine Study Security 150

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market. According to Glover, that means banks in the U.S.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

APRIL 30, 2019

Along the way, retailers are leveraging, and will continue to leverage, the latest payments technology developments to maximize revenue, while maintaining security of the transactions themselves. He noted that software solutions also improve the customer experience through marketing schemes and loyalty promotions.

Retail 138

Retail Data Operations Payments 138

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery.

social media 100

social media Survey Retail Technology 100

NCR

OCTOBER 5, 2016

There are key reasons why customers continue to value face-to-face engagement with bank staff when managing their financial affairs, generally polarising around the reassurance of ownership, depth of knowledge and decision making agility, none of which can be advertised as benefits of the self-service channel. ” he asked.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

PYMNTS

SEPTEMBER 6, 2016

That’s the backdrop for the nearly hour-long conversation that Karen Webster had about the role of payments security in digital business transformation with CA Technologies Director of Payments Security James Jenkins. Of course, it’s not just the FinTech industry and tech-savvy millennials who are fueling digital change.

Security 100

Security CA Payments Big Data 100

PYMNTS

AUGUST 26, 2019

Retailers looking to engage tech-savvy millennials and Gen Z consumers are quickly doubling down on their efforts to offer more visual content and enhance the discoverability of their products and services. A survey conducted last year found that 62 percent of millennials prefer visual search over other search methods.

Millennials 185

Millennials Retail Tools social media 185

NCR

JANUARY 25, 2017

In January 2016, the Social Market Foundation published the findings of a survey of over 2,000 consumers in the UK, which showed that nearly two-thirds of people (63 percent) preferred to speak to someone in person when making a big financial decision. “Is a digital solution always the best way?” ” he asked.

Customer Experience 40

Customer Experience ATM Technology Millennials 40

NCR

OCTOBER 3, 2017

There has been a considerable rise in the use of bots in the service ecosystem which, alongside reducing cost, is enabling businesses to re-imagine the way they deliver customer experience. Virtual channels can simulate a live agent – from initiating customer conversations, to delivering information and taking actions on their behalf.

Millennials 40

Millennials Customer Experience Meeting Innovation 40

PYMNTS

DECEMBER 28, 2018

Looking at the results of the CUs recently commissioned Eye on Payments study, consumers expect more heading into 2019, and meeting those expectations will be about more than advanced technology alone. Instead, he noted, the goal is to find ways that are better at authenticating customers without slowing down their commerce processes.

Fraud 131

Fraud Mobile Security Cards 131

NCR

JANUARY 25, 2017

In January 2016, the Social Market Foundation published the findings of a survey of over 2,000 consumers in the UK, which showed that nearly two-thirds of people (63 percent) preferred to speak to someone in person when making a big financial decision. “Is a digital solution always the best way?” ” he asked.

ATM 40

ATM Customer Experience Millennials Technology 40

ZootBlog

MAY 6, 2016

Biometrics technology creates a better user experience because authentication is faster and easier than remembering countless user names and passwords or going through the motions of answering KBA questions. What about their use in our everyday lives? unlocking their cell phones and tablets with fingerprints or facial recognition).

Security 60

Security User Experience Millennials Maine 60

Fintech Labs Insights

OCTOBER 24, 2016

The facial recognition technology combines with Netverify’s Face Match and ID verification functionality to provide financial services companies, banks, and other businesses with a greater ability to prevent digital fraud. .

Millennials 12

Millennials Survey Customer Experience Fraud 12

CB Insights

DECEMBER 7, 2017

Mortgage technology startups are companies that apply digital processes to mortgage origination, underwriting, servicing, investment, and other associated business activities. The graphic below highlights several of the prominent technology startups now active across the mortgage industry. What is mortgage tech? Mortgage Tech.

Millennials 69

Millennials Lending United States Technology 69

Abrigo

JUNE 10, 2015

But is this what bank and credit union customers want? Even as technology moves banking into a more mobile experience in the more immediate future, a new survey indicates that most people still want the option to be able to walk into a branch of their bank or credit union if necessary. Perhaps not.

Survey 150

Survey Mobile Millennials ATM 150

PYMNTS

DECEMBER 24, 2018

The findings in the report, which is free for download, comes from the survey responses of 2,800 U.S. The findings — reflected in the list below — take into account the newest payment technologies while also paying attention to legacy methods that for various reasons continue to command consumer and business loyalties.

Cards 207

Cards Payments Mobile Millennials 207

FICO

JANUARY 19, 2018

Through their own innovations and an overall advancement in technology, online retailers attracted customers away from legacy retailers with a wide variety of choices, low prices, and high convenience. The financial and retail sectors both have emerging competitors who are more technologically sophisticated than the incumbents.

Analytics 45

Analytics Millennials Retail Data 45

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends — for example, industrial automation and contactless payments. Teletherapy.

Industry 101

Industry Technology Online Video 101

FICO

APRIL 12, 2021

But customer retention has been a mystery that major information-savvy companies have struggled to solve. customers switched their primary banks last year; 6.3 Millennials in particular tend to distrust corporations and financial institutions (86%), the government (82%) and the press (88%). million U.S.

Strategy 52

Strategy Data Analytics Company 52

CB Insights

OCTOBER 6, 2017

And the next phase of technological evolution is already underway: advanced neural networks that learn, adapt, and respond to situations. Khosla Ventures also backed Cafe X Technologies in Q1’17, alongside The Thiel Foundation, Felicis Ventures, and Social Capital. 10 million US jobs at high risk of disruption. Retail salespersons.

Software 69

Software Industry Retail United States 69

Fintech Labs Insights

JULY 22, 2015

Apex Clearing will explain its cutting-edge financial services platform and how online brokerage firms and FinTech groups can grow their businesses by leveraging our technology. Why it’s a must-see: Apex will demonstrate the speed and simplicity through which customers can open accounts, fund them, and place trades.

San Francisco 12

San Francisco Video Fintech Data 12