Perficient

MAY 17, 2022

And if all this wasn’t enough to keep a credit risk manager from sleeping well at night, consider this: A recent Consumer Reports study found that auto loan portfolios may be riskier than previously thought. Delinquency rates are rising to levels not seen since the Great Recession, especially among Millennials and Gen Z.

Strategy 294

Strategy Customer Experience Study Technology 294

PYMNTS

SEPTEMBER 17, 2019

Impending 5G technology holds a great deal of promise for many industries, especially for financial institutions. This is the premise of PYMNTS’ new report, Consumer-Centric Authentication Study: Transforming the Consumer’s Digital Banking Experience, with a focus on preferences for authentication controls when banking via mobile.

Mobile 187

Mobile Millennials Study Digital Banking 187

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

Accenture

JUNE 16, 2017

The headline findings from our study suggest that this investment is justified, with fully two-thirds of all UK customers and 74 percent of millennials saying they’d be willing to receive entirely computer-generated advice on relatively simple decisions such as which type of bank account to open (see Figure 1).

Millennials 186

Millennials Maine Study Security 186

Insights on Business

JUNE 7, 2017

Further, 33% of Millennials are only willing to wait 1 – 3 minutes to get a desired response, 52% have hung up on a customer service call, and 56% of Millennials have switched from one company to another because of underwhelming customer service. Multiply that by an average cost of about $1.00

Millennials 184

Millennials Training Customer Experience Study 184

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. As noted in the study, larger financial institutions outpace smaller brethren when it comes to grabbing market share, largely through the competitive advantage of hefty IT budgets that get new products to market with haste.

Innovation 155

Innovation Study Technology Millennials 155

Accenture

JUNE 16, 2017

The headline findings from our study suggest that this investment is justified, with fully two-thirds of all UK customers and 74 percent of millennials saying they’d be willing to receive entirely computer-generated advice on relatively simple decisions such as which type of bank account to open (see Figure 1).

Millennials 150

Millennials Maine Study Security 150

PYMNTS

JULY 26, 2016

“The past 10 years have comprised the single most powerful and innovative time in the history of technology. Every industry is being disrupted by technology. Cloud, social and mobile technologies have transformed business models and consumer behavior. luxury consumer.

Branding 100

Branding social media Millennials Study 100

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. That point was underlined in the latest US Retail Banking Satisfaction Study from J.D.

ATM 81

ATM Millennials Customer Experience Tools 81

PYMNTS

JUNE 28, 2016

The short version takeaway of the ocean of advances can be summed up in five words: Building a better customer experience. Millennials In the Aisles . Over a third of millennials grocery shop two or three times a month, and 30 percent grocery shop once a week. Unsurprisingly, they are also a technologically driven group.

Millennials 113

Millennials Groups Study Mobile 113

PYMNTS

OCTOBER 15, 2018

Instead, these processes have been integrated into the site’s existing shopping and payment experiences. Improving customer experiences was not the sole focus of 3DS 2.0’s protocols and solutions powered by neural network models, risk-based authentication, dynamic rules engines and other emerging tools and technologies.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

FEBRUARY 28, 2020

However, new technology is able to track the true number of miles driven by a car, and can even track how a driver handles a car. With that new business model and technology, Metromile launched in 2016 and is currently available in eight states, which include California, New York, Washington, Pennsylvania and Arizona.

Metro 217

Metro Arizona Pennsylvania Policies 217

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Millennials and Gen Z are driving the growth of the secondhand market and eCommerce, generally. In the U.S. trillion and $1.5

Online 101

Online Fraud Branding social media 101

PYMNTS

APRIL 19, 2018

“They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. Merchants from QSRs to large eCommerce retailers are turning to technology such as digital kiosks to drive traffic into their stores. After talking with 2,000 restaurant customers across the U.S.,

Retail 102

Retail eBook Customer Experience Ohio 102

William Mills

FEBRUARY 22, 2018

Bankers as Buyers explores what banks will likely invest in this year and provides ideas and concepts from leading industry analysts, banking consultants and financial technology professionals on the top trends impacting the financial industry in 2018, including: Mobile Developments. Talent Wars. Future Innovations.

Millennials 40

Millennials Digital Strategies Fraud Mobile 40

NCR

NOVEMBER 6, 2017

Banks have spent a lot of time in the last few years trying to attract the attention of affluent millennial consumers – those born between the early 80s and mid-90s, who are currently an immensely attractive segment for financial institutions. Don’t mix them up with millennials.

Millennials 73

Millennials Study Groups Mobile 73

PYMNTS

AUGUST 17, 2017

With each passing decade, the buying patterns of teens undoubtedly and unequivocally see a shift alongside the advances in technology. In this study, teen-focused retailers were analyzed to learn more about this group of shoppers.

Retail 127

Retail social media Online Mobile 127

PYMNTS

AUGUST 17, 2017

With each passing decade, the buying patterns of teens undoubtedly and unequivocally see a shift alongside the advances in technology. In this study, teen-focused retailers were analyzed to learn more about this group of shoppers.

Retail 114

Retail social media Online Mobile 114

Cisco

MAY 25, 2021

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. This is why many CEOs feel talent uncertainty is their biggest risk to growth, according to a KPMG study.

Strategy 71

Strategy Mobile Study System 71

BankBazaar

FEBRUARY 17, 2020

As someone who started her career in marketing in the pre-millennial era, and now having seen a couple of generations, the differences are very stark and very interesting as well. Millennials and GenZ are demanding and quite unforgiving. What are the specific technologies that have driven these changes?

Marketing 78

Marketing Branding Millennials Video 78

PYMNTS

DECEMBER 28, 2018

It’s a challenge, PSCU CMO Tom Pierce agreed, that credit unions have no choice but to address going forward, because customers simply expect both. Satisfying consumers will be about leveraging technology to “know more up front,” and using that data to both protect consumers and customize their experiences.

Fraud 131

Fraud Mobile Security Cards 131

NCR

DECEMBER 20, 2016

Online and mobile banking from such early adopters as Barclays (UK) see the introduction of human-powered customer service through video banking. The hottest banking technology, video banking is cited as one of the most promising ways to win customer satisfaction. Lesson 2: Know thy customer.

Retail 40

Retail Video Millennials Mobile 40

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

FICO

DECEMBER 5, 2022

At the same time, mobile banking, payment and money transfer apps are exploding in popularity, as 89% of respondents to a recent Insider Intelligence study use mobile banking, including 97% of Millennials. Third-party P2P apps, like CashApp, use a few icons very effectively to streamline their experiences.

Survey 52

Survey Fraud Digital Banking social media 52

FICO

APRIL 12, 2021

But customer retention has been a mystery that major information-savvy companies have struggled to solve. customers switched their primary banks last year; 6.3 Millennials in particular tend to distrust corporations and financial institutions (86%), the government (82%) and the press (88%). million U.S.

Strategy 52

Strategy Data Analytics Company 52

CB Insights

OCTOBER 6, 2017

And the next phase of technological evolution is already underway: advanced neural networks that learn, adapt, and respond to situations. Khosla Ventures also backed Cafe X Technologies in Q1’17, alongside The Thiel Foundation, Felicis Ventures, and Social Capital. 10 million US jobs at high risk of disruption. Retail salespersons.

Software 69

Software Industry Retail United States 69

CB Insights

SEPTEMBER 17, 2018

With millennials earning 20% less than previous generations and consumers across demographics displaying price-sensitivity following the 2008-2009 Recession, companies that can deliver drinks at a reduced price are winning. The company has another hook that differentiates it from competitors: technology. Caffeinated beverages.

Industry 67

Industry Branding Retail US 67