Bobsguide

FEBRUARY 22, 2022

Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming. This is delivered through its unique Global Network Delivery Model , recognized as the benchmark of excellence in software development.

Software 78

Software Wyoming Idaho Nevada 78

Perficient

APRIL 2, 2021

It involves using software to analyze both structured and unstructured data (i.e., Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. Risk Management.

Regulation 309

Regulation Industry Risk Management Analysis 309

FICO

MARCH 30, 2022

Improving customer outcomes. ?eská itelna, the Czech Republic’s oldest and largest bank, has modernized its operations by optimizing its decisions around customers in early collections. itelna improved the customer experience by avoiding over-collecting on low-risk customers, while proactively addressing credit risk.

Operations 52

Operations Analytics Resources Strategy 52

Abrigo

FEBRUARY 23, 2022

Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses. Streamline with Software. I think everybody wants to bring in the loans more efficiently.” .

How To 195

How To Lending Software Survey 195

FICO

MAY 27, 2021

Decisioning platforms operate with the same logic. Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

Abrigo

OCTOBER 20, 2020

The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk. Plan for new technology and innovations.

Management 195

Management Lending Community Strategy 195

PYMNTS

JUNE 22, 2020

The rise of enterprise Software-as-a-Service has undoubtedly benefitted corporates large and small, transforming their back offices and lowering barriers to digital transformation. ” That’s resulted in a fractured customer relationship management strategy, he said. Driving Value.

Software 131

Software Customer Experience Management Tools 131

Abrigo

MARCH 2, 2023

You might also like this whitepaper, "Best practices for purchasing bank or credit union software" DOWNLOAD Takeaway 1 As Southwest Airlines learned, technology shortcomings create enormous costs in the short-term and in the future. A failure in back-office technology directly affects customer experiences.

Technology 195

Technology Lending Community Software 195

Perficient

JANUARY 31, 2022

As soon as its risk management system discovered the attack, it suspended withdrawals across the platform, reimbursed customers who were affected, and “revamped and migrated to a completely new 2FA infrastructure,” according to the company statement. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

FICO

MAY 10, 2023

Orchestration enables banks to execute processes related to customer experience and fraud prevention. As customer journeys and fraud management processes become more integrated and digitized, the outcomes from their automated decisions can influence other decisions made along the chain.

Fraud 52

Fraud Management Customer Experience Analysis 52

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

MARCH 11, 2020

Amid the seismic changes that have refashioned the payments landscape over the last few years — as large players get ever larger (such as the $22 billion Fiserv-First Data deal) — there is an opportunity for software-as-a-service (SaaS) companies and digital marketplaces to monetize payments. Consolidation Across Software.

Payments 132

Payments Software United States Branding 132

Perficient

FEBRUARY 2, 2023

The Mastercard’s pilot biometric technology , on the other hand, if widely adopted, would require more intensive widespread hardware and software updates. All of Instagram’s shopping features allow users to add items from multiple vendors into an Instagram-operated cart.

Industry 471

Industry Trends social media Payments 471

Abrigo

DECEMBER 22, 2023

Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. They’ve also focused on managing interest rate risk in a rising rate environment. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

Bobsguide

JULY 12, 2022

Auriga’s “The Cash Management Crunch Resolved by Auriga” white paper was acknowledged for its insights into cash management optimisation. It highlights software, strategies, and other tactics focused on reducing costs and remaining competitive as a payment method. It defines the standard for end-to-end cash management.

ATM 88

ATM Management Customer Experience Operations 88

Bobsguide

JUNE 3, 2022

Stefano Cipollone, Auriga’s Business Development Manager, reveals why WinWebServer (WWS), the integrated ATM acquiring solution, was selected and what it means for customers. Our WWS software proposition is based on a channel integration model that solves many of the problems that most ATM infrastructures are coming up against.

Innovation 147

Innovation ATM Software Policies 147

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. Drilling down a bit into those innovation efforts, he said, FinTechs and software companies, in general, are trying to become payment companies.

Payments 215

Payments Innovation Software Fintech 215

PYMNTS

JANUARY 20, 2021

Ryan Frere, executive vice president and general manager of B2B for Flywire , believes that embedded finance in B2B is key to payments optimization in 2021. We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers. Apple iTunes is another.

Payments 175

Payments Examples Software Management 175

PYMNTS

SEPTEMBER 16, 2020

The technology challenge that confronts incumbent FIs is one where they must create a customer experience that is integrated across channels, which touches on everything from how the FI supports the customer, the data that is made accessible, and ultimately how that data is used (and even how banks personalize their services).

Digital Banking 294

Digital Banking Software System Meeting 294

PYMNTS

MARCH 24, 2020

Embedded payments started as a complex addition to back-end software and required partnering with an acquirer. Now there are more dynamic choices for who and how to process using pre-written code that fits into the software. A decade ago, Butler said, an integrated software vendor would partner with an acquirer on the back end.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. Digital Transformation: Across industries, optimizing customer experiences through digital transformation is a common challenge. Surprisingly, research reveals that only a fraction of the massive $1.3

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

PYMNTS

SEPTEMBER 2, 2020

“We’re excited to work with Passport to help drivers in Austin pay for parking more quickly and conveniently right from Google Maps,” Google Maps Product Manager Vishal Dutta said in the announcement. Google Pay and Google Maps were able to seamlessly incorporate Passport’s software, which helped us bring this feature to life.”.

Austin 153

Austin Google North Carolina Payments 153

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

PYMNTS

MARCH 20, 2019

Equifax and Gwynn Group announced they are collaborating on an accounts receivable (AR) management solution that can support the entire collections life cycle. The company currently deploys its services to more than 70 million customers across North America.

Groups 100

Groups Analytics Customer Experience Management 100

PYMNTS

NOVEMBER 7, 2019

According to Danna, these changes, which often occur last-minute, not only mean sudden lost revenues for these businesses, but jeopardize the ability for a salon or spa to continue working with that customer as a future client. They need something more than just a POS — they need [customer relationship management (CRM)].”

Customer Experience 102

Customer Experience Fintech Industry Technology 102

PYMNTS

JUNE 10, 2020

Highly integrated digital trade is here, right now,” Geoff Runcie, managing director of Morgan Goodwin, said in the announcement. “We The company said that its technology, which runs on a software-as-a-service model, is provided on a monthly subscription basis as is the case with a contract for a cell phone.

Risk Management 131

Risk Management Customer Experience Technology System 131

PYMNTS

SEPTEMBER 20, 2018

Adobe announced it has entered into a definitive agreement to acquire software company Marketo for $4.75 With nearly 5,000 customers, Marketo combines planning, engagement and measurement capabilities into an integrated B2B marketing platform. Until then, each company will operate independently.

CA 143

CA Customer Experience Leadership Software 143

Cisco

OCTOBER 11, 2021

Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.

Branch Design 146

Branch Design Branch Strategies ATM Digital Strategies 146

PYMNTS

JULY 15, 2019

Human resources management firm ThinkHR is strengthening its payroll footprint with a merger announced Friday (July 12). through their network of partners in the payroll, insurance, professional employer organization, and human capital management arenas. Together, the firms service a combined 350,000 employers in the U.S.

Resources 100

Resources Software Training Capital 100

PYMNTS

JUNE 30, 2017

The tech company also unveiled its DataCapture DNA suite of software products that helps with device integration, deployment and management for businesses. Through the use of this software, companies will be able to decrease development time across operating systems. looking to ramp up their technology offerings.

Technology 116

Technology Software Retail Customer Experience 116

Cisco

APRIL 12, 2022

Commerce disruptor Amazon has found value in operating physical stores, financial institutions should be able as well. Branches should focus on more complex financial services and relationship management. This strategy allows customers to go, see, touch, question and understand the products by speaking with representatives.

America 109

America Customer Experience Operations Survey 109

NCR

SEPTEMBER 14, 2016

The cost of bricks and mortar operations is high, staff need constant remote or on site management to perform, and consumers are now highly unpredictable in their choice of delivery channels, given the increasing capability of digital channels. Martin has held a number of senior regional management roles in European retail banking.

Customer Experience 40

Customer Experience Strategy Training Operations 40

Perficient

OCTOBER 29, 2020

That’s why you need a solution that helps the sales team manage the sales process and close the deal faster. CPQ is a technical platform that you can use to manage products and simplify the sales process. Also, during any manual sales process, you need to consider a lot of things, such as: Selling products depending on customers.

Management 247

Management Industry Customer Experience Examples 247

PYMNTS

MAY 29, 2018

software company Verint Systems, Inc. In 2016, researchers at Citizen Lab — a group that investigates surveillance technology — revealed that they discovered NSO software in a link sent to the phone of a human-rights activist in the United Arab Emirates, and that the software was being used by foreign governments to spy on citizens.

Groups 164

Groups System San Francisco Software 164

Perficient

MAY 28, 2020

“What makes me the most excited to come to work each day with the Pega Team was the curiosity of how best to implement within the guardrails provided by the Pega software. Due to the nature of how the software is implemented, team members from all different areas of delivery must work closely together to be successful.

Leadership 467

Leadership Groups DC Management 467