Customer Experience Lending Operations Video 
Perficient
FEBRUARY 18, 2022
Empathy is something that I think about a lot — especially the role I believe it should play throughout the credit and lending process. Watch the video to hear my thoughts. Upcoming Webinar: The ROI on Transforming Credit and Lending Customer Outreach. Now, empathy is largely found and a staple in the lending process.
Perficient
FEBRUARY 18, 2022
Empathy is something that I think about a lot — especially the role I believe it should play throughout the credit and lending process. Watch the video to hear my thoughts. Upcoming Webinar: The ROI on Transforming Credit and Lending Customer Outreach. Now, empathy is largely found and a staple in the lending process.
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Insights on Business
JANUARY 10, 2017
And Blockbuster, which in 2004 had about 60,000 employees and more than 8,000 stores, was in bankruptcy by 2010 because Netflix and other on-demand video providers figured out how to deliver a much more convenient and rewarding experience. And data can be structured in databases or unstructured in social media and video.
South State Correspondent
MAY 1, 2024
NuBank, out of Brazil and one of the hottest banks in the world in terms of new customer growth (Our previous playbook HERE ), introduced 23 new products last year. NuBank has generated unprecedented customer growth on the back of their marketing, customer experience and new product design strategy.
South State Correspondent
MARCH 14, 2024
Banks need to evaluate new technology, new lending areas, and new cash management levels to name a few with a longer time horizon and with some process rigor. Strategy Is About Choices – Blockbuster If your strategic plan operates under the common theory “more but better,” then you likely have more strategic risk than you know.
FICO
JANUARY 19, 2023
Customers increasingly expect their data to be used to deliver tailored communications that anticipate their requirements, rather than being presented with generic offerings that are targeted to large groups of broadly similar demographic segments. Watch a video on Why customer-centric debt collection is critical.
Insights on Business
FEBRUARY 19, 2016
In today’s highly digitized and connected world, several lean and nimble organizations are making profound business impact challenging the traditional banking models in domains such as Payments, Lending and Wealth Management. I am interested in hearing your thoughts and your organizations experience on this topic.
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