Perficient

APRIL 20, 2023

blockchain​, digital wallets​, money center banks​, emerging payment solutions, digital lending​, economic turmoil​, and fintech disintermediation). Not to mention, institutions face new, more sophisticated threats every day that defy the ways in which they’ve traditionally conducted business (i.e.,

Marketing 294

Marketing Marketing Strategies social media Strategy 294

Bank Innovation

MARCH 6, 2020

In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].

Innovation 273

Innovation Customer Experience Video Management 273

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Banking 2020

APRIL 28, 2015

This digital experience is vital, as it determines whether they should stay or move to different banks for better service. At this juncture, customer experience is primarily decided by speed, anytime-anywhere-any device banking, security and simple intuitive clicks. Suman Kumar Chandra is the Director of Delivery at Virtusa.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. A video explaining the app can be found HERE. Our customized online proposal generator is available to bankers to use, and we will even train your lending team on how to use it.

Tools 195

Tools Lending Online Training 195

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. A video explaining the app can be found HERE. Our customized online proposal generator is available to bankers to use, and we will even train your lending team on how to use it.

Tools 195

Tools Lending Online Training 195

Bank Innovation

JANUARY 17, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 17, 2019.

Retail 243

Retail New York Video Conference 243

Bank Innovation

MARCH 6, 2020

In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].

Innovation 195

Innovation Customer Experience Video Management 195

BankInovation

JULY 17, 2020

based banking software company Bankjoy has grown its customer base by 50% since the start of the pandemic. Point-of-sale lending, meanwhile, is continuing its rapid growth trajectory. Credit unions are rejecting some of the big core providers and instead choosing startups to overhaul their technology. Royal Oak, Mich.-based

Lending 64

Lending Software Technology Company 64

Bank Innovation

AUGUST 9, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending August 9, 2019.

Apple 210

Apple Cards Video Fintech 210

FICO

JANUARY 19, 2023

Customers increasingly expect their data to be used to deliver tailored communications that anticipate their requirements, rather than being presented with generic offerings that are targeted to large groups of broadly similar demographic segments. Watch a video on Why customer-centric debt collection is critical.

Lending 52

Lending Strategy Analytics Data 52

South State Correspondent

MARCH 14, 2024

Banks need to evaluate new technology, new lending areas, and new cash management levels to name a few with a longer time horizon and with some process rigor. Increasing loans by 7%, providing a better customer experience or growing deposits is far from strategic. Today’s R&D investments are tomorrow’s businesses.

Innovation 195

Innovation Strategy Capital Comparison 195

FICO

MARCH 6, 2019

Evergreen Finance London Ltd, a leading UK fintech that operates as MoneyBoat.co.uk , have recently selected FICO technology and analytics to automate lending decisions. In a high-risk area like short-term lending, precise risk decisions are essential.

Fintech 45

Fintech Analytics Lending Strategy 45

Insights on Business

FEBRUARY 19, 2016

In today’s highly digitized and connected world, several lean and nimble organizations are making profound business impact challenging the traditional banking models in domains such as Payments, Lending and Wealth Management. This will help maximize the impact and value for both topline growth and bottom-line optimization.

Fintech 132

Fintech Video Lending Industry 132

Gonzobanker

MARCH 23, 2018

Video Transcript. mortgage originators now because of the end of the refi boom and it’s shifting to a purchase market so at a lot of these mortgage bankers thinking about, how do I get a better customer experience on the digital side but how do I drive down those costs when originator compensation is still very high.

Las Vegas 60

Las Vegas Video Customer Experience Lending 60

BankInovation

JUNE 19, 2020

This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing stand-alone brands despite the fact that bigger banks have stumbled with their own digital offshoots.

Branding 64

Branding Customer Experience Innovation Report 64

Insights on Business

FEBRUARY 19, 2016

In today’s highly digitized and connected world, several lean and nimble organizations are making profound business impact challenging the traditional banking models in domains such as Payments, Lending and Wealth Management. This will help maximize the impact and value for both topline growth and bottom-line optimization.

Fintech 93

Fintech Video Lending Industry 93

BankInovation

JUNE 12, 2020

Point-of-sale (POS) lending continues to make headlines. ChargeAfter, a POS lending startup, announced this week it is looking to expand its partnership with the Japanese banking giant MUFG.

Lending 64

Lending Innovation Customer Experience Innovation Strategies 64

Insights on Business

FEBRUARY 19, 2016

In today’s highly digitized and connected world, several lean and nimble organizations are making profound business impact challenging the traditional banking models in domains such as Payments, Lending and Wealth Management. This will help maximize the impact and value for both topline growth and bottom-line optimization.

Fintech 70

Fintech Video Lending Industry 70

Insights on Business

FEBRUARY 19, 2016

In today’s highly digitized and connected world, several lean and nimble organizations are making profound business impact challenging the traditional banking models in domains such as Payments, Lending and Wealth Management. This will help maximize the impact and value for both topline growth and bottom-line optimization.

Fintech 70

Fintech Innovation Lending Video 70

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. SME Lending for the Indian marketplace. Uses video to capture a bank statement via AI processing to improve results.

Mobile 77

Mobile Customer Experience Lending Analytics 77

William Mills

MAY 11, 2016

Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. 01:25 pm Video Recap of Finovate Day 1 with William Mills and Steven Ramirez. Peer lending meets machine learning, with LendingRobot. Check it out on our YouTube!

Video 40

Video Lending social media Analytics 40

Gonzobanker

DECEMBER 17, 2021

million gets the vaunted consumer lender a much-prized bank charter, low-cost deposits to juice current earnings, and a business lending capability to drive future growth. Rex Johnson, Baxter Credit Union founder and former CEO – Rex was a legend in the credit union industry who will always be remembered as the “Yoda” of lending.

Fintech 147

Fintech Strategy Leadership Lending 147

PYMNTS

JANUARY 17, 2018

These sorts of management tools aren’t included in most digital banking experiences today, said Riddle, but the utility of such a skill would seem to be self-evident — and it may be that financial institutions realize this and start to incorporate similar skills, Riddle predicted. It has already leveraged “voice of the member” techniques.

Digital Banking 108

Digital Banking Conference Video Management 108

Bank Innovation

APRIL 10, 2020

As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers. One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients.

Fintech 369

Fintech Customer Experience Innovation Strategies Video 369

Jeff For Banks

MAY 29, 2011

I was researching videos of positive customer experiences for another potential post when I discovered this gem from Forrester Research done in 2007. Based on Forrester’s research, Bodine identified five key elements of a customer centric culture as follows (see video): 1. not just their borrowing needs.

Strategy 78

Strategy Customer Experience Video Boston 78

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Bank Innovation

FEBRUARY 7, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb. In this episode, editors discuss the following news developments: Conversational AI company Kasisto’s closure of a $22M Series B extension funding round and its implications for the banking ecosystem; How FIS-owned Worldpay is working with U.K.

Fintech 273

Fintech Company Customer Experience Video 273

FICO

JANUARY 8, 2021

Transforming the Customer Experience: Telecommunications. Telecommunication providers have access to massive amounts of customer data, which can be leveraged by analytics to drive smarter, more personal customer decisions and offers,” noted Tim VanTassel. To be clear, this is not only about efficiency in lending.

Analytics 52

Analytics Analysis Lending Management 52

CB Insights

JUNE 3, 2020

Banking & Lending. However, the insurance agent that embraces emerging technology and understands shifts in customer expectations has a brighter outlook, especially in commercial lines. . As the insurance sector looks to rebound from Covid-19, technology will be core in improving operational efficiencies and customer experiences.

Lending 75

Lending Capital Online Marketing 75

FICO

JUNE 22, 2022

Organizations across the globe now have a timely opportunity to drive ahead with digital transformation initiatives, get to grips with emerging digital trends, reinvent themselves by bringing together the best of human and artificial intelligence to create and deliver superb customer experience and significant value for their clients.

Trends 52

Trends Data Customer Experience Analytics 52

Bank Innovation

FEBRUARY 21, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb.

Fintech 243

Fintech Digital Banking Customer Experience Innovation Strategies 243

South State Correspondent

MAY 1, 2024

NuBank, out of Brazil and one of the hottest banks in the world in terms of new customer growth (Our previous playbook HERE ), introduced 23 new products last year. NuBank has generated unprecedented customer growth on the back of their marketing, customer experience and new product design strategy.

Innovation 195

Innovation social media Branding Marketing 195

William Mills

MAY 11, 2016

Not just for video games… okay, you have my attention. BLEND stands for better lending. Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. Peer lending meets machine learning, with LendingRobot. Virtual reality?

Video 40

Video Mobile social media Analytics 40

Lex Sokolin

DECEMBER 10, 2020

The first part of the qualifying journey to sell embedded finance here is to check whether some particular merchant experience is networked correctly, meaning, it uses the right web infrastructure. Affirm wins when it plugs in a technology network as a distributor of its lending product.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The first part of the qualifying journey to sell embedded finance here is to check whether some particular merchant experience is networked correctly, meaning, it uses the right web infrastructure. Affirm wins when it plugs in a technology network as a distributor of its lending product.

Branding 52

Branding Apple Capital US 52

CB Insights

NOVEMBER 6, 2018

The platform’s beauty and personal care videos have gained over 222B views. In 2018, viewers have watched an average of more than a million beauty videos on the platform every day. Individual “vloggers” control 97% of all beauty topic videos, compared to 3% owned by big beauty brands’ content, according to Digital Surgeons.

Google 72

Google Apple Industry Branding 72