PYMNTS

AUGUST 1, 2019

With upgrades to its mobile app and new product offerings, Dunkin’ Brands grew its digital and delivery platforms while rolling out menu innovations with broader customer appeal in the second quarter. The quick-service restaurant (QSR) brand added 46 net new Dunkin’ locations in the U.S., Menu Innovation.

Innovation 122

Innovation New York City Branding National 122

Perficient

OCTOBER 14, 2020

As organizations begin to think about the recovery phase from the COVID era, businesses that were digitally enabled and able to innovate fared better. Companies that were previously resistant to change were suddenly faced with the choice to accelerate digital innovation or risk their survival.

Video 519

Video Tools Innovation Trends 519

Bank Innovation

JANUARY 7, 2020

At first glance, New York-based Qapital, a digital banking, investing and budgeting platform, might look like a challenger bank. But CEO and co-founder George Friedman says Qapital’s offerings are more than just a collection of financial products. To Qapital, which launched in the U.S.

New York 362

New York Digital Banking Customer Experience Management 362

PYMNTS

MAY 16, 2019

Which is what drove DTC food brand Hungryroot to open its first pop-up store this spring in New York City, according to Mollie Chen, vice president of brand and customer experience. We’re hoping the store will put us in touch with more customers and real-time feedback,” she said in an interview.

New York City 158

New York City Innovation Branding New York 158

PYMNTS

DECEMBER 23, 2019

Jason Robins, the co-founder and CEO of DraftKings, is going to run the new company, which will be incorporated in Nevada and keep its headquarters in Boston. The company currently has offices in New York, New Jersey, San Francisco and Las Vegas. The new deal with the other companies gives DraftKings a valuation of $3.3

Las Vegas 130

Las Vegas Company San Francisco Boston 130

PYMNTS

DECEMBER 23, 2019

Jason Robins, the co-founder and CEO of DraftKings, is going to run the new company, which will be incorporated in Nevada and keep its headquarters in Boston. The company currently has offices in New York, New Jersey, San Francisco and Las Vegas. The new deal with the other companies gives DraftKings a valuation of $3.3

Las Vegas 130

Las Vegas San Francisco Boston Nevada 130

Bank Innovation

FEBRUARY 14, 2020

In this episode, editors discuss the following news developments: The implications of banking startup Varo’s FDIC approval; How U.K. card startup Curve opened a New York City office in advance of its U.S. Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb.

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FDIC New York City New York US 243

Bank Innovation

JANUARY 17, 2020

In this episode, editors discuss the following news developments: The overlap of retail with financial services, and reflections on the National Retail Federation annual conference in New York; Visa’s acquisition of Plaid and what it means […].

Retail 243

Retail New York Video Conference 243

Bank Innovation

MARCH 2, 2020

s brokerage website experienced technical issues Monday with some customers unable to make trades on a day when the market was rebounding from last week’s rout. New York time, the company posted a statement on the website […]. Robinhood Markets Inc.’s A system-wide failure began as the U.S. At 11:18 a.m.

Online 273

Online US New York System 273

PYMNTS

APRIL 27, 2018

Burger chain Shake Shack opened its first cashless kiosk store in New York City’s Astor Place last autumn, where consumers either order and pay by in-store kiosk or with their mobile phone. Customers can order by kiosk and then be served in a completely automated environment, where robots make the food and clean the dishes.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

SEPTEMBER 4, 2020

Benjie Creelan-Sandford, analyst at New York-based financial advisory company Jefferies LLC, told FT a combined Caixa-Bankia could cut as much as 40 percent of the lenders’ cost through branch closures and layoffs. and Asian rivals.

New York 188

New York Regulation Customer Experience Report 188

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

Bank Innovation

NOVEMBER 21, 2019

Fundera, a New York-based small business lending marketplace, is partnering with UPS to offer loans to UPS clients. The tie-up, announced this week, puts Fundera’s lending platform on UPS’ warehouse logistics platform Ware2Go, letting businesses access loans while they’re building supply chain solutions. “As

New York 243

New York Lending Customer Experience 243

Bank Innovation

MARCH 2, 2020

s brokerage website experienced technical issues Monday with some customers unable to make trades on a day when the market was rebounding from last week’s rout. New York time, the company posted a statement on the website […]. Robinhood Markets Inc.’s A system-wide failure began as the U.S. At 11:18 a.m.

Online 195

Online US New York System 195

PYMNTS

NOVEMBER 23, 2020

Chipotle also recently opened its first digital-only restaurant in Highland Falls, New York, in mid-November. The new digital kitchen concept eliminates the need for dining rooms, service lines and in-person checkout. Orders are taken only through the Chipotle app or website or via a third-party delivery platform. .

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

JANUARY 27, 2020

The shops are 300 square feet and are in the following locales: in New Jersey, Union; in New York, Huntington Station and Farmingville; and in Florida, Boca Raton, Tampa, Lakewood Ranch, Dunedin, Palm Harbor and Lake Mary. So far, the health retailer has opened nine locations inside LA Fitness chains.

Tampa 132

Tampa New Jersey Florida Retail 132

PYMNTS

JANUARY 27, 2020

The shops are 300 square feet and are in the following locales: in New Jersey, Union; in New York, Huntington Station and Farmingville; and in Florida, Boca Raton, Tampa, Lakewood Ranch, Dunedin, Palm Harbor and Lake Mary. So far, the health retailer has opened nine locations inside LA Fitness chains.

Tampa 131

Tampa New Jersey Florida Retail 131

Bank Innovation

NOVEMBER 20, 2019

As the number of digital finance platforms grow, the pool of consumers underserved by the financial system is cause for concern, industry practitioners said at a financial services conference in New York this week.

New York 186

New York Fintech Conference System 186

PYMNTS

APRIL 9, 2018

To draw in fashion-conscious customers and those on their lunch breaks, Nordstrom is gearing up to open its inaugural, full-line store in Manhattan. The location will stock men’s clothing along with shoes and grooming supplies in Midtown, The New York Times reported. “We

New York 128

New York Customer Experience Marketing Report 128

PYMNTS

AUGUST 18, 2016

In a retail world increasingly dominated by customer experience as opposed to products alone, it is not surprising that a firm that caters to pet owners would try to build a better experience for their real customer. And PetSmart wants in on some of that action, and has opened its first ever Pet Spa to capture it.

New York 100

New York Customer Experience Training Retail 100

Insights on Business

APRIL 2, 2019

Exposure to operational risks, data breaches and fraud losses can rise as a consequence of adopting new payment types and channels. The future of payments will increasingly be shaped by fintechs who are quick to respond to market needs with new payment services that offer exceptional value and customer experience.

Payments 125

Payments New York City Fraud New York 125

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. Honkook Kim and his Gentle Monster Brand is a perfect example.

Innovation 195

Innovation social media Branding Marketing 195

Bank Innovation

SEPTEMBER 3, 2019

Grasshopper Bank, a New York City-based digital bank geared toward startups, is focusing on pain points for founders, who usually have a heightened awareness of user experiences.

New York City 150

New York City Resources User Experience New York 150

PYMNTS

OCTOBER 18, 2019

“We know that embracing new technology is necessary for the future growth of our economy, and so, in Bermuda, we are making sure that we are leading the world in facilitating innovation. It is essential that Bermuda remains a center of innovation, and continues to improve our competitive advantage in financial services.”.

blockchain 101

blockchain Samsung Bitcoin Innovation 101

PYMNTS

OCTOBER 23, 2020

It is thus incumbent upon credit unions to listen to members’ feedback as they work to enhance their mobile and online offerings — or else risk losing them to competitors who provide superior experiences. Around The Credit Union World. Mobile-based services are picking up steam at credit unions across the U.S. during the COVID-19 pandemic.

Tools 151

Tools Mobile Report Oregon 151

PYMNTS

APRIL 9, 2019

All three report to Roman Regelman , who is in charge of digital at BNY Mellon and will be based in New York. Alina, Janelle and Michael’s combined experience and expertise will further accelerate BNY Mellon’s digital future as we reimagine the end-to-end client journey and launch new digital offerings,” said Regelman.

Strategy 100

Strategy New York Digital Strategies Customer Experience 100

PYMNTS

JULY 11, 2018

CNBC said The Steinberg Group , which operates under the name dOMAIN, and a production management company in New York City agreed to submit altered invoices and bills to hide the scam. He also worked with two QVC vendors to aid in ripping off the company.

Company 102

Company New York City Fraud Retail 102

PYMNTS

FEBRUARY 24, 2020

But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. The consumer doesn’t just buy a candle – she has an experience that extends well beyond the purchase. And so does the recipient.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

APRIL 5, 2019

Take 3DEN , which is located at New York City’s Hudson Yards development. In addition to the current Hudson Yards location, additional New York City locations are planned to roll out this year). Its founder sees the space as an aggregate of a coffee shop, gym, hotel lobby and public park.

Mobile 100

Mobile New York City New York Branding 100

PYMNTS

SEPTEMBER 18, 2019

Among the defining endeavors of our time — at least for the worlds of payment and commerce — has been to bring brick-and-mortar retail stores into the new century. It’s an ongoing effort that has probably seen more failures than success stories, but that’s certainly not keeping people from betting on new innovations.

How To 176

How To New York City Retail Mobile 176

PYMNTS

DECEMBER 14, 2017

In addition to our store growth, we continue to take steps to further enhance the customer experience. This quarter, for example, we launched The Groomery by PetSmart, our innovative new store concept focusing exclusively on pet grooming services.”. New store openings in Canada can be found in Ontario and Saskatchewan.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

Bank Innovation

AUGUST 21, 2017

Not only has nonbank Nationstar Mortgage rebranded to Mr. Cooper, but according to reports it has also announced a bunch of new features to enhance its customer experience. One such feature, according to a report by Housing Wire, is its mortgage linked credit card.

Customer Experience 210

Customer Experience Cards Report New York 210

PYMNTS

SEPTEMBER 5, 2018

in particular had a humble beginning as a “stationery and fancy goods” store founded in New York by Charles Lewis Tiffany and John B. was responsible for an innovation that changed the way engagement rings were designed. is once again at work on innovation: This time, the retailer is reimagining its flagship store.

Retail 102

Retail New York City New York Maine 102

PYMNTS

DECEMBER 14, 2018

Retailers are bringing experiential stores to big cities, and Starbucks is no exception: The coffee chain was set to open its Starbucks Reserve Roastery New York City on Friday (Dec. According to AM New York , it has “the largest fully operational coffee roasting plant in Manhattan.”

Retail 161

Retail New York San Francisco Chicago 161

PYMNTS

AUGUST 10, 2020

The company started out with an innovative business model. In short, it was to open a limited number of stores in major markets – Los Angeles, New York City and San Francisco – to sell high-end consigned apparel, jewelry and accessories, to complement its eCommerce focus. Playing to Wall Street does two things.

New York City 148

New York City Los Angeles Retail San Francisco 148

Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?

Customer Experience 154

Customer Experience Fintech Analytics New York 154

BankInovation

JUNE 23, 2020

Current, a New York-based banking platform, plans to add a cash-deposit feature to its banking app by early August, following the likes of Varo Money and Green Dot Unlimited. The challenger bank saw a surge in new users due to the pandemic, adding 200,000 customers in April and May alone.

New York 98

New York Customer Experience Innovation Strategies Strategy 98