PYMNTS

APRIL 10, 2020

So, if an insurance company does not invest in the customer experience of the claim, like during the claim flow, that is going to come back to them,” she said. v has yet to build out support for more innovative mobile disbursement methods, but it does have the technical capacity to do so.

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

MAY 23, 2019

According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 Social Media.

Online 101

Online Fraud Branding social media 101

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Abrigo

OCTOBER 21, 2019

A tech culture can be a catalyst for growth and put your customers at the center of the banking experience. Start by looking inward To develop a digital, customer-centric financial institution, it must first look inward. Internal culture really does exude back out to how your customers perceive you.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

DECEMBER 27, 2018

While there are a few driving trends he predicts for the new year, they all have one thing in common, he said: customer service. “With the digitization of payments, small business customers of banks are demanding a strong customer experience. Read what he had to say below.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

FEBRUARY 23, 2018

And with its scale in mobile payments and loyalty members, the company is well-positioned for other innovative initiatives. billion in domestic sales — To expand its delivery reach, Taco Bell — along with KFC — has recently tapped Grubhub to provide delivery and online ordering. million active members. Taco Bell’s $9.8

Online 101

Online US Payments Mobile 101

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

FEBRUARY 21, 2020

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. However, that outsources a critical piece of the customer experience. Such methods as QSR mobile apps (6.2

Customer Experience 146

Customer Experience Operations Millennials Online 146

PYMNTS

JUNE 28, 2017

From their affinity for brunch (and avocados on toast ) to their attachment (uncorded, of course) for subscription services , it’s no secret millennials have some significant spending differences compared with older generations. Focusing on mobile millennials. That can be a tremendous help. Keeping up with what’s next.

Millennials 108

Millennials Security Mobile social media 108

PYMNTS

MAY 24, 2019

Older customers might prefer human interaction and want nothing to do with automated help , while millennials or Gen Z might want to solve their issues through chat windows powered by AI. Accepting payments online is a very complex topic, but there are certain risks that apply more to travel,” he noted.

Online 130

Online Millennials Payments Customer Experience 130

PYMNTS

JANUARY 29, 2019

That’s reflected in data (this is Data Drivers, after all) from the Credit Union Innovation Index , a joint effort between PSCU and PYMNTS. PYMNTS and PSCU found that 59 percent of credit union members said they want innovation, though it wouldn’t necessarily sway them to choose one CU over another. Avoiding Complacency.

Innovation 176

Innovation Fintech Data Community 176

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. For restaurants supporting the feature, the orders are completed via Google and Google Pay.

Google 115

Google Mobile Retail Innovation 115

PYMNTS

AUGUST 14, 2019

Omnichannel Experiences. Gennette also noted that mobile helps the company “create a better omnichannel experience” for customers by letting them shop more easily and frequently in stores and online. In other innovations, the company launched its second iteration of STORY at Macy’s with Outdoor STORY.

Columbus 100

Columbus DC Branding Google 100

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 127

Retail social media Online Mobile 127

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 114

Retail social media Online Mobile 114

PYMNTS

DECEMBER 19, 2018

From scan and pay through mobile devices and personal shopper services that can be ordered through apps, grocers are turning to new technologies to drive innovations in their stores. These are some of the reasons, among others, that customers choose a grocer: Nearly three in 10 — or 27.1

Retail 108

Retail Colorado Online Mobile 108

NCR

OCTOBER 5, 2016

For businesses, the digital revolution has opened up a world of opportunity for reducing costs, achieving new efficiencies and engaging with customers. But it’s important to remember that the growth of mobile, online and digital channels doesn’t render the traditional way of doing profitable consumer banking business obsolete.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

SEPTEMBER 6, 2016

Payments had been relatively static with innovation around cash, checks and credit cards. Then, there was sudden exponential growth in innovation. It’s not exactly a newsflash, Jenkins said, that the rate of innovation in payments over the last four years has been fast-paced, transformative and disruptive.

Security 100

Security CA Payments Big Data 100

NCR

MAY 9, 2017

But technology innovators and financial institutions have worked together for generations. The 2016 Millennial Money Mindset Report, released by iQuantifi earlier this year, reported that nearly 42 percent of millennials want to manage their banking relationship exclusively online. The Apple Store has over 2.2

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. What else can it do, though, especially for online marketplaces? Much has been written about artificial intelligence (AI)-powered tools for fraud detection and security.

Customer Experience 109

Customer Experience Millennials Retail social media 109

NCR

OCTOBER 3, 2017

There has been a considerable rise in the use of bots in the service ecosystem which, alongside reducing cost, is enabling businesses to re-imagine the way they deliver customer experience. At the heart of this innovation is the banking and financial services sector. Don’t be outdone by the new kids on the block.

Millennials 40

Millennials Customer Experience Meeting Innovation 40

PYMNTS

AUGUST 26, 2019

Retailers looking to engage tech-savvy millennials and Gen Z consumers are quickly doubling down on their efforts to offer more visual content and enhance the discoverability of their products and services. A survey conducted last year found that 62 percent of millennials prefer visual search over other search methods.

Millennials 185

Millennials Retail Tools social media 185

NCR

JANUARY 25, 2017

For businesses, the digital revolution has opened up a world of opportunity for reducing costs, achieving new efficiencies and engaging with customers. But it’s important to remember that the growth of mobile, online and digital channels doesn’t render traditional methods of profitable consumer banking obsolete.

Customer Experience 40

Customer Experience ATM Technology Millennials 40

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. Both approaches recognize the importance of consumer choice. Why the ATM is key to omnichannel.

ATM 85

ATM Mobile Strategy Fraud 85

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery.

social media 100

social media Survey Retail Technology 100

FICO

JUNE 22, 2022

Innovation in digital transformation and emerging trends were firmly front-of-mind this year at FICO World 2022. Customer expectations are evolving and continuing to evolve. As a result, consistently compelling online experiences are now a mandatory expectation. Often once a customer has gone, they’ve gone for good.

Trends 52

Trends Data Customer Experience Analytics 52

NCR

NOVEMBER 6, 2017

Banks have spent a lot of time in the last few years trying to attract the attention of affluent millennial consumers – those born between the early 80s and mid-90s, who are currently an immensely attractive segment for financial institutions. Don’t mix them up with millennials. Branches still a key channel.

Millennials 73

Millennials Study Groups Mobile 73

NCR

JANUARY 25, 2017

For businesses, the digital revolution has opened up a world of opportunity for reducing costs, achieving new efficiencies and engaging with customers. But it’s important to remember that the growth of mobile, online and digital channels doesn’t render traditional methods of profitable consumer banking obsolete.

ATM 40

ATM Customer Experience Millennials Technology 40

Celent Banking

MARCH 16, 2015

While in the store, customers can scan QR codes on each product to bring up specific measurements and statistics. This is the essence of an omnichannel experience. It´s not about doing everything from every channel—it´s about optimizing the customer experience across the variety of methods used to interact with the retailer (or bank).

Conference 100

Conference Retail Community Community Bank 100

Banking 2020

MARCH 26, 2015

These are the hallmarks of a mature industry, one that isn’t expected to demonstrate extraordinary technical foresight and innovation. In addition, new technology, and even customer care considerations, will finally influence the way debt collection is done. However, change is coming.

Industry 40

Industry Guidelines social media Technology 40

ZootBlog

OCTOBER 11, 2016

The entire world has gone mobile—from millennials to grandparents. This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. Forrester research reveals abandonment rates for online banking applications are at a whopping 97.5%.

User Experience 60

User Experience Mobile Data Las Vegas 60