PYMNTS

DECEMBER 9, 2020

It was also indicative of a growing trend of B2C merchants expanding into the B2B realm in an effort to take advantage of a surging market. It’s accelerated online shopping, and it’s doing the same thing for businesses. Embracing Existing Payments Infrastructure. COVID has certainly changed consumer behavior,” he said.

Innovation 297

Innovation Fintech Cards Payments 297

Perficient

SEPTEMBER 10, 2020

executives by Duke’s Fuqua School of Business shows that due to pressures brought on by the COVID economy “nearly 2/3 of companies are shifting resources to create better digital interfaces and more engaging digital experiences.”. Becoming digital is the best way to keep pace with changing market realities and customer expectations.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Andrew Catalano, Austin Williams While most community banks aren’t yet using first-party data for marketing purposes to grow revenue and retain customers, experts say those willing to invest in the effort can reap big rewards. “To

Community Bank 129

Community Bank Community Marketing Data 129

PYMNTS

DECEMBER 11, 2019

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases. Some marketplaces are finding innovation in this space easier than others.

Marketing 132

Marketing Millennials social media Case Study 132

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Business Analysts.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

DECEMBER 23, 2019

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. The company said the deal with DraftKings turns it into the “only vertically-integrated pure-play sports betting and online gaming company,” the company said in a release.

Las Vegas 130

Las Vegas San Francisco Boston Nevada 130

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. While this makes the category more difficult to judge, it offers immense insight into what’s happening in the market. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Bank Innovation

MARCH 2, 2020

Robinhood Markets Inc.’s s brokerage website experienced technical issues Monday with some customers unable to make trades on a day when the market was rebounding from last week’s rout. markets opened and continued through midday. A system-wide failure began as the U.S. At 11:18 a.m.

Online 273

Online US New York System 273

Perficient

JANUARY 12, 2021

Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. Smaller financial institutions will have to be more innovative and rely on third parties and as-a-service based solutions to specifically address the needs of the niche market they are servicing. reached 31.7

Trends 332

Trends Fintech Customer Experience Innovation 332

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. Customer Journey. Most often, our tech is used to power payments and to enable moments along the customer journey,” Ostoich said.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JANUARY 22, 2019

To capture this spending, grocers are driving innovation through their brick-and-mortar stores with delivery and pickup efforts (among other initiatives). It was reported at the time that the company had forecasted having 140 access points in 430 markets, and covering 69 percent of U.S. households at the end of its fiscal year.

Innovation 149

Innovation Ohio United States Survey 149

PYMNTS

NOVEMBER 6, 2019

The company’s physical stores are seen as a competitive advantage, as winning is defined by owning the customer relationship through the entire seamless ecosystem. McMullen noted that Kroger has invested in both its customer and associate experience. trillion market – and that there is a lot of room for share movement. “It

Innovation 109

Innovation Customer Experience Tennessee Retail 109

Perficient

MARCH 3, 2023

Not sure if this means he gets paid back if he doesn’t like the concert, but I’m sure that this online feature was not offered when I used to wait in line to buy concert tickets. Having a teenage son, I also learned that ticket insurance can be added to rock concert tickets.

Meeting 275

Meeting Customer Experience Apple Innovation 275

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

OCTOBER 16, 2018

A report has found that opening a new brick-and-mortar location can cause a significant boost in a retailer’s online traffic. According to a recent ICSC study, “ The Halo Effect: How Bricks Impact Clicks ,” when retailers invest in brick-and-mortar stores, their online presence grows.

Study 122

Study Online Retail Branding 122

PYMNTS

FEBRUARY 6, 2020

With digital innovation in delivery and click-and-collect in its quick-service restaurants (QSRs), Yum! is still a business in transition, Gibbs said, and the company has made improvements over the last three years in food quality, speed of service, its loyalty program and upgrading its technology for online ordering as well as delivery.

Branding 142

Branding Innovation Customer Experience System 142

PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). In other words, PepsiCo Inc.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

JULY 15, 2019

Starbucks has designed a new store around order-ahead and delivery as the upstart coffee company Luckin Coffee takes hold in the Chinese market. Starbucks opened its inaugural Starbucks Now store in Beijing, China to combine digital and physical customer touchpoints. China’s Digital Coffee Market.

Online 131

Online Retail Mobile United States 131

PYMNTS

FEBRUARY 7, 2019

Legacy retail company Foot Locker has invested $100 million in Goat Group, an online platform that sells and resells rare and classic sneakers, according to reports. Eventually, the two companies will collaborate for an online presence as well as in physical stores, to offer customers exclusive shopping opportunities.

Online 122

Online Groups Customer Experience Retail 122

PYMNTS

OCTOBER 23, 2019

By being more transparent with in-store technology, brands can help dispel some of the negative connotations around ‘push marketing.’ Shoppers know they’re there and should have the option of communicating with the beacon for relevant content that helps them shop and gives those who want it a more streamlined experience.”.

Innovation 101

Innovation Mobile Retail Regional 101

Bank Innovation

MARCH 2, 2020

Robinhood Markets Inc.’s s brokerage website experienced technical issues Monday with some customers unable to make trades on a day when the market was rebounding from last week’s rout. markets opened and continued through midday. A system-wide failure began as the U.S. At 11:18 a.m.

Online 195

Online US New York System 195

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

Perficient

OCTOBER 20, 2020

With the increase of online shopping due to COVID-19, the need to fulfill against extreme demand becomes more important than ever. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic. Businesses Must Shift to Automated and Intelligent Technology.

System 324

System How To Customer Experience Meeting 324

PYMNTS

APRIL 1, 2019

In some ways, the average credit union customer is very much like the average customer of any financial institution. At the end of the day, he noted, trust is the critical element at credit unions, and the main differentiator between credit union customers and other banking customers. For example, 49.1

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

APRIL 19, 2017

PetSmart is boosting its digital offerings through the acquisition of Chewy, the leading online retailer of pet food and products. Chewy’s high-touch customer eCommerce service model and culture centered around a love of pets is the ideal complement to PetSmart’s store footprint and diverse offerings.”.

Online 100

Online Retail Customer Experience Operations 100

PYMNTS

AUGUST 29, 2017

Many consumers enjoy shopping in department stores, others enjoy making purchases directly via eCommerce — and then there are those who fall somewhere in-between, and Nordstrom is aiming to capture that market with an expansion of its latest innovation. Earlier this month, the company said its net sales were up 3.5 percent to $3.72

Online 101

Online Washington Retail Customer Experience 101

PYMNTS

MAY 19, 2017

WEX Australia has introduced an online platform connected to its Motorpass fuel cards, the company announced Thursday (May 18). Customer experience is a critical consideration when thinking about how your organization is going to be relevant tomorrow.”.

Online 101

Online Cards User Experience Customer Experience 101

PYMNTS

JUNE 15, 2017

There’s no disputing that the pace of innovation in consumer payments over the last several years has been quick and its reach broad. There’s been an abundance of innovation in where consumers shop, what they use to pay when they buy and the devices they use to enable those payments.

Innovation 161

Innovation Payments Cards Customer Experience 161

PYMNTS

SEPTEMBER 28, 2020

Online car-buying continues its momentum as CarMax , which bills itself as the largest retailer of used cars, has announced the completion of its digital rollout, which the company says gives CarMax the largest addressable market in the used car industry. The platform focuses on personalizing the customer experience.

Online 233

Online Retail Customer Experience Report 233

PYMNTS

AUGUST 11, 2020

Along with the security benefits, Kount’s product will also ensure “marketing campaign efficiency and conversion,” the company added. Kount added that this means its business customers “are able to optimize marketing and sales efforts, personalize customer experiences, and reduce the time spent vetting prospects.”.

Fraud 234

Fraud Industry Idaho Customer Experience 234

PYMNTS

MAY 6, 2019

To create more convenient ordering experiences and build loyalty, quick-service restaurants (QSRs) are innovating with the help of digital and mobile technologies. From Starbucks to Dunkin’ and Chipotle Mexican Grill , QSRs are working to enhance their customers’ experiences through technology. Mobile Ordering.

Innovation 115

Innovation Mobile Management Conference 115

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 Social Media.

Online 101

Online Fraud Branding social media 101

PYMNTS

SEPTEMBER 16, 2020

Niklas Östberg , CEO and co-founder of Delivery Hero, said in a prepared statement: "Latin America is a region with exceptional growth potential for online delivery. We have been working closely with Glovo for many years, and are proud to incorporate their Latin American services into our global network.".

Regional 248

Regional America Operations US 248

PYMNTS

NOVEMBER 16, 2020

This development is fitting, considering the degree to which commerce has shifted online since the pandemic. The share of total retail sales transacted online has surged since the start of this year, and this trend appears likely to hold in the months and years ahead amid continued anxieties about in-store shopping.”. told PYMNTS.

Cards 239

Cards Payments Innovation Customer Experience 239

PYMNTS

JULY 17, 2018

The credit union (CU) market has long argued that rules intended for larger, more traditional banks have unjustly been applied to their industry, stifling their growth and pace of innovation. However, recent changes in regulations could open new doors for the credit union market to more efficiently serve its members.

Hawaii 100

Hawaii Marketing Report Texas 100

PYMNTS

FEBRUARY 26, 2020

Its client roster includes MGM Resorts, Caesars Resorts, and Hard Rock Hotel and Casino; the Oregon and Pennsylvania state lotteries; Churchill Downs; Golden Nugget online; and DraftKings, FanDuel, William Hill, and Rush Street sports, among others. Founded in 2010, Sightline has experienced 744 percent revenue growth since 2015.

Oregon 232

Oregon Pennsylvania Innovation Operations 232