PYMNTS

FEBRUARY 23, 2020

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans.

Customer Experience 130

Customer Experience Innovation Strategies Guidelines Meeting 130

Bank Innovation

MARCH 11, 2020

is in the midst of rethinking its customer experience to keep pace with new expectations. To do this, it’s querying its customer base to understand pain points, an effort led by former Tesla executive Moin Moinuddin, who joined the company as vice president of engineering […].

Customer Experience 273

Customer Experience Mobile Company Innovation Strategies 273

Bank Innovation

APRIL 20, 2020

The $349 billion Congress set aside for small businesses as part of the Coronavirus Aid, Relief and Economic Security Act ran out on Thursday, and digital lenders are anxiously awaiting the next round of funding to deliver what they say is a better customer experience.

Customer Experience 259

Customer Experience Fintech Security Innovation Strategies 259

Bank Innovation

MARCH 12, 2020

With the partnership, Splitit can remind Visa cardholders through their card statements that their Splitit payments are part of an installment plan. “[The partnership] provides a better customer experience to the cardholders and the merchants,” […].

Payments 243

Payments Customer Experience Cards Company 243

Bank Innovation

MARCH 3, 2020

Instead, the bank is focusing its digital strategy on meeting human needs, said Melissa Stevens, chief digital officer of Fifth Third Bank, in the fireside chat at Bank Innovation Ignite in Seattle on Monday. “We’re We’re not trying to […].

Seattle 273

Seattle Digital Strategies Strategy Meeting 273

Bank Innovation

JULY 30, 2019

Despite the hurdles involved in rethinking how a large, storied financial institution views customer experience, 235-year-old BNY Mellon is tackling the challenge head on. The bank and financial services holding company, which has $1.8

Customer Experience 199

Customer Experience Management Company Innovation Strategies 199

Bank Innovation

APRIL 20, 2020

Melissa Stevens, chief digital officer of the 160-year-old Fifth Third Bank, is using data to advance the bank’s innovation and customer service strategy, one that hinges on being a relationship-based bank.

Data 259

Data Strategy Innovation Customer Experience 259

Bank Innovation

JULY 30, 2019

Despite the hurdles involved in rethinking how a large, storied financial institution views customer experience, 235-year-old BNY Mellon is tackling the challenge head on. The bank and financial services holding company, which has $1.8

Customer Experience 170

Customer Experience Management Company Innovation Strategies 170

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

Bank Innovation

DECEMBER 3, 2019

Banking technology company Finastra is enhancing the rollout of its customer data strategy as clients face new competition. Her mandate is to help client banks and institutions use customer data more effectively, allowing them to build […].

Data 243

Data Management Strategy Technology 243

BankInovation

JULY 30, 2020

During the company’s second-quarter earnings call, Daniel Schulman, PayPal CEO, said the QR code rollout will target merchants that consumers use daily, creating deeper customer relationships. “We PayPal is confident the rollout of its Venmo QR codes can help monetize the peer-to-peer payments network.

Strategy 91

Strategy Marketing Payments Customer Experience 91

Cisco

NOVEMBER 15, 2022

In today’s post pandemic world, the need for innovation at pace and scale is leading to the growing adoption and expansion of partner ecosystems to support the delivery of innovations to both customer experiences and process improvements.

Innovation 160

Innovation Security Innovation Strategies Data 160

The Financial Brand

NOVEMBER 9, 2020

Taking a page from challengers' playbooks can help traditional institutions avoid the 'commodity' product trap and spur customer acquisition. The post Challenger Bank Strategies for Banks and Credit Unions appeared first on The Financial Brand.

Strategy 35

Strategy Branding Customer Experience Innovation Strategies 35

The Financial Brand

FEBRUARY 6, 2019

Financial institutions must rip a page out of the fintech playbook by reducing friction and eliminating pain points in the customer journey. The post Financial Institutions Must Kill Pain Points in Their Customer Experience appeared first on The Financial Brand.

Customer Experience 26

Customer Experience Branding Fintech Innovation Strategies 26

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

PYMNTS

JULY 17, 2018

The July/August Credit Union Tracker looks at how the credit union market is pushing back against regulation and pursuing new innovation strategies, how regulatory changes are creating opportunities for credit unions to expand into new markets, and how one credit union is stepping up to assist members displaced by a natural disaster.

Hawaii 100

Hawaii Marketing Report Texas 100

BankInovation

JUNE 8, 2020

Bank Innovation will host a virtual fireside chat titled “The future of relationship banking” on Thursday at 11:30 a.m. EST with Imran Khan, head of global digital experience at TD. The conversation, which will focus on TD’s digital tools to personalize customer experiences, will be available to Bank Innovation premium subscribers.

Meeting 97

Meeting Customer Experience Innovation Tools 97

BankInovation

JUNE 19, 2020

This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing stand-alone brands despite the fact that bigger banks have stumbled with their own digital offshoots.

Branding 64

Branding Customer Experience Innovation Report 64

The Financial Brand

JULY 19, 2021

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Banking Trends Analysis Digital Banking 43

BankInovation

MAY 7, 2020

After years of banks trying to connect with customers through Twitter and Facebook, it seems the crown jewel for their social media presence may actually be Pinterest.

social media 69

social media Strategy Marketing Customer Experience 69

BankInovation

JUNE 3, 2020

Bank Innovation is proud to announce the Bank Innovation Build 2020 Virtual Experience, designed to provide industry professionals the insights, strategies and best practices to propel their innovation teams to success. Produced by Bank Innovation and Royal Media, Build will take place Sept. 9 and 10 online.

Innovation 64

Innovation Strategy Industry Online 64

BankInovation

JULY 9, 2020

is beginning to upgrade its core tech stack after 30 years in a move that will allow the bank to snip ties with various third-party providers and develop several new features under one platform. “It’s been our bank’s long-term goal — simplifying the customer experience — so it was a wake-up call,” said Quinn Christensen, senior vice […].

Community Bank 64

Community Bank Community Marketing Customer Experience 64

The Financial Brand

NOVEMBER 8, 2020

Six steps can accelerate AI's impact on customer experience. People question the value of AI-enabled interactions, including basic chatbots. The post Financial Institutions Benefit from AI, But Consumers Remain Skeptical appeared first on The Financial Brand.

Customer Experience 43

Customer Experience Branding Innovation Strategies Leadership 43

Insights on Business

JUNE 5, 2018

How well does the product vision align with its buyers’ need to win, serve, and retain customers? Does the vision enable great customer centricity/customer experience? How well does the vision align with current customer trends and future customer needs?

Resources 101

Resources Innovation Strategies Report System 101

PYMNTS

JULY 18, 2019

You’ve got to have an enormous amount of courage to take in some information on your customer experience and place a bet on it,” said DeRosa of innovative strategy in general and of those firms that scored well on the Innovation Index readings. Gain that foothold, he said, and there’s runway to release version 2.0

Innovation 155

Innovation Study Technology Millennials 155

Bank Innovation

APRIL 8, 2020

With the launch of the Small Business Administration’s program Friday, bankers are engineering the best ways to handle the customer service inquiries flooding banks’ digital channels. “We dove headfirst into this,” said Becky Buhr, vice president of finance and retail […].

Retail 370

Retail Customer Experience Innovation Strategies America 370

Bank Innovation

APRIL 10, 2020

As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers. One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients.

Fintech 369

Fintech Customer Experience Innovation Strategies Video 369

Bank Innovation

APRIL 13, 2020

As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers. One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients.

Fintech 364

Fintech Customer Experience Innovation Strategies Strategy 364

Bank Innovation

MARCH 20, 2020

The novel coronavirus may be closing bank branches nationwide, but some digital-only financial institutions are trying not to exploit consumer fears. Being a branchless bank is part of who we are, but we don’t want to resort to scare tactics,” said Nicole Lorch, chief operating officer at First Internet Bank. The Fishers, Ind.-based

Operations 367

Operations Customer Experience Innovation Strategies Strategy 367

Bank Innovation

DECEMBER 2, 2019

Bank of Franklin County, a Washington, Mo.-based based bank with $273 million in assets, is using ‘cash sweep’ technology to gain large deposits from public funds without having to put up its own assets as collateral.

Missouri 364

Missouri Washington Security Technology 364

Bank Innovation

DECEMBER 19, 2019

In this episode of Fintech Unfiltered, which is sponsored by Blend, Bank Innovation sat down with OnDeck CEO […]. Small business lending company OnDeck is expanding its ecosystem of products.

Community 360

Community Lending Innovation Digital Banking 360

Bank Innovation

DECEMBER 24, 2019

If 2019 was the year of the challenger bank, 2020 will be the year payments companies move closer to bank territory. Marqeta, the card issuing and processing startup supporting the capabilities of large companies like Kabbage and Square, sees 2020 as a big year for payments companies branching out into banking.

Banking 2020 341

Banking 2020 Cards Payments Company 341

Bank Innovation

MARCH 19, 2020

What is the role of innovation in response to these rapidly unfolding events? For insights into these questions, Bank Innovation and INV Fintech, its sister banking innovation services platform, will present a special Zoom meeting on […]. How will banks and startups work together?

Meeting 293

Meeting Fintech Innovation Customer Experience 293

The Financial Brand

AUGUST 29, 2021

Clear strategies and definite actions are needed. Banks and credit unions no longer have a cushion of time to meet competitive challenges. The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Strategy Meeting 43

Bank Innovation

FEBRUARY 24, 2020

Arthur Levy, vice president of business development at Brex, is attending Bank Innovation Ignite in Seattle, which takes place from March 2-3. He is speaking on a panel titled “How to make SME banking innovation work,” which will focus on small business products, payments and underwriting.

Innovation 312

Innovation Seattle How To Payments 312

Bank Innovation

MARCH 13, 2020

As the novel coronavirus continues to spread, rattling the economy, banks are reevaluating their business propositions to clients.? WaFd, formerly Washington Federal Bank, is offering interest-free lines of credit of up to $200,000 to small businesses as a result of the pandemic.

Seattle 307

Seattle Washington Omaha Customer Experience 307