BankInovation

JUNE 23, 2020

As consumers are flocking to digital banking channels during the COVID-19 pandemic, banks are rethinking how they handle customer interactions. For Citibank, this has meant tweaking its mobile app to help customers easily self-serve.

Digital Banking 98

Digital Banking Mobile Customer Experience Innovation Strategies 98

BankInovation

JULY 9, 2020

is beginning to upgrade its core tech stack after 30 years in a move that will allow the bank to snip ties with various third-party providers and develop several new features under one platform. “It’s been our bank’s long-term goal — simplifying the customer experience — so it was a wake-up call,” said Quinn Christensen, senior vice […].

Community Bank 64

Community Bank Community Marketing Customer Experience 64

BankInovation

JUNE 18, 2020

Upgrade, the personal loan and credit card service provider, plans to launch a mobile bank account by quarter’s end, on the heels raising another $40 million of venture funding from Santander InnoVentures yesterday.? “We’re

Capital 64

Capital Mobile Cards Customer Experience 64

PYMNTS

JULY 18, 2019

In exploration of just who those natives might be, he explained, “These are the kids that actually have been born with a mobile device in their hand. As millennials rise through the ranks and within the ranks, we see the rise of what he termed “digital natives.”. The average age of a first-time phone owner in the U.S. is 10 years old.

Innovation 155

Innovation Study Technology Millennials 155

BankInovation

JUNE 3, 2020

The mobile banking startup announced a $241 million Series D today and expects to have a bank charter sometime this summer. “We Varo Money is in the “last leg of the race” in getting a banking charter, according to founder and CEO Colin Walsh. We have the FDIC approval, and we’re going through the final examination […].

FDIC 64

FDIC Mobile Customer Experience Innovation Strategies 64

Bank Innovation

APRIL 9, 2020

Upgrade customers can now order a credit card with a chip that enables contactless transactions, said Renaud Laplanche, co-founder and CEO of Upgrade. Customers can hover their cards over […].

Payments 259

Payments Cards Customer Experience Innovation Strategies 259

The Financial Brand

NOVEMBER 24, 2020

Banks and credit unions shouldn't focus solely on creating a better mobile experience, but build a holistic relationship based on trust. The post Satisfaction Drops As People Bank Digitally More Often: How to Avoid That appeared first on The Financial Brand.

How To 41

How To Branding Mobile Customer Experience 41

The Financial Brand

AUGUST 30, 2020

Senior executives reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM plans. The post Why BofA, not Fintechs or Amazon, Should Keep Bankers Awake at Night appeared first on The Financial Brand.

Fintech 39

Fintech ATM Branding Mobile 39

Bank Innovation

OCTOBER 4, 2019

Called Samsung Pay Cash, the capability lets customers send money via direct deposit or arrangements to pick up funds in person. In an effort to grow adoption, Samsung Pay is rolling out international money transfers to accounts in 47 countries, the company said this week.

Samsung 150

Samsung America Company Customer Experience 150

The Financial Brand

MARCH 1, 2017

Lemonade is an insurtech player that is positioned to disrupt the insurance industry using digital technology and machine learning.

Industry 30

Industry Mobile Technology Customer Experience 30

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” On a macro-level, it’s about managing your channels and your customer segments.

Technology 195

Technology Customer Experience Data Training 195

The Financial Brand

MARCH 1, 2017

Lemonade is an insurtech player that is positioned to disrupt the insurance industry using digital technology and machine learning.

Industry 12

Industry Mobile Technology Customer Experience 12

The Financial Brand

OCTOBER 24, 2021

The post Traditional Customer Acquisition Methods in Banking Are Dead appeared first on The Financial Brand - Banking Trends, Analysis & Insights. New growth will come less from branches and buying other banks and more from acquiring tech, shopping, media or other data-rich companies.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

FEBRUARY 7, 2021

Some insist regional banks are doomed. But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 41

Regional Branding Retail Branch Strategies 41

The Financial Brand

NOVEMBER 9, 2020

Taking a page from challengers' playbooks can help traditional institutions avoid the 'commodity' product trap and spur customer acquisition. The post Challenger Bank Strategies for Banks and Credit Unions appeared first on The Financial Brand.

Strategy 36

Strategy Branding Customer Experience Innovation Strategies 36

The Financial Brand

JANUARY 11, 2021

The Chime juggernaut received a rocket boost from COVID's impact on consumers. What bankers must know about this tech-powered 'alt bank.'. The post Is Challenger Bank Chime the Future of Retail Banking? appeared first on The Financial Brand.

Retail 38

Retail Branding Customer Experience Innovation Strategies 38

The Financial Brand

FEBRUARY 15, 2021

The original U.S. challenger takes a different approach to disrupting. Hint: It requires a full-service balance sheet, not just a slick app.). The post The Neobank That’s Growing Like Crazy (and Earning Record Profits) appeared first on The Financial Brand.

Branding 33

Branding Customer Experience Innovation Strategies Strategy 33

The Financial Brand

AUGUST 3, 2020

The upstart challenger bank becomes the first to get OCC approval. Banking experts and Varo's CEO explain the potential impact. The post Varo Disrupts Status Quo as First Fintech with National Banking Charter appeared first on The Financial Brand.

National 33

National Fintech Branding Customer Experience 33

PYMNTS

FEBRUARY 22, 2017

That same month, the company introduced Notifi , an alert system that aggregates information across financial institutions to give customers alerts on a single platform. Those alerts can be low balances or suspicious card activity, for instance, and can be sent via test message, email or push notification in mobile banking apps.

Innovation 129

Innovation Security Innovation Strategies Data 129

William Mills

SEPTEMBER 7, 2016

Demoing – Bills for T-mobile – Brought in balance and due date. Provides mobile banking to banks and credit unions. The system now evaluates the risk and instead of referral screen, shows that a one-password can be sent to a mobile device and then consumer can enter it as opposed to waiting. This happens a LOT.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

MAY 15, 2019

Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. Visa’s Innovation Center aims to increase collaboration among teams working on tech solutions spanning tokenization, payment apps, mobile location confirmation, and more.

Innovation 78

Innovation blockchain Technology Groups 78