BankInovation

JUNE 23, 2020

As consumers are flocking to digital banking channels during the COVID-19 pandemic, banks are rethinking how they handle customer interactions. For Citibank, this has meant tweaking its mobile app to help customers easily self-serve.

Digital Banking 98

Digital Banking Mobile Customer Experience Innovation Strategies 98

BankInovation

JULY 9, 2020

is beginning to upgrade its core tech stack after 30 years in a move that will allow the bank to snip ties with various third-party providers and develop several new features under one platform. “It’s been our bank’s long-term goal — simplifying the customer experience — so it was a wake-up call,” said Quinn Christensen, senior vice […].

Community Bank 64

Community Bank Community Marketing Customer Experience 64

BankInovation

JUNE 18, 2020

Upgrade, the personal loan and credit card service provider, plans to launch a mobile bank account by quarter’s end, on the heels raising another $40 million of venture funding from Santander InnoVentures yesterday.? “We’re

Capital 64

Capital Mobile Cards Customer Experience 64

BankInovation

JUNE 3, 2020

The mobile banking startup announced a $241 million Series D today and expects to have a bank charter sometime this summer. “We Varo Money is in the “last leg of the race” in getting a banking charter, according to founder and CEO Colin Walsh. We have the FDIC approval, and we’re going through the final examination […].

FDIC 64

FDIC Mobile Customer Experience Innovation Strategies 64

The Financial Brand

FEBRUARY 7, 2021

But they overlook a midwestern institution that gives away little to the megabanks in retail banking. Some insist regional banks are doomed. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 41

Regional Branding Retail Branch Strategies 41

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

Technology 195

Technology Customer Experience Data Training 195

William Mills

SEPTEMBER 7, 2016

Demoing – Bills for T-mobile – Brought in balance and due date. Provides mobile banking to banks and credit unions. The system now evaluates the risk and instead of referral screen, shows that a one-password can be sent to a mobile device and then consumer can enter it as opposed to waiting. This happens a LOT.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

MAY 15, 2019

Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. Visa’s Innovation Center aims to increase collaboration among teams working on tech solutions spanning tokenization, payment apps, mobile location confirmation, and more.

Innovation 78

Innovation blockchain Technology Groups 78