PYMNTS

JANUARY 22, 2021

I am simply amazed at how well my team, my clients and the industry pulled together in 2020 to conquer significant business and societal challenges. Customer experience transcended channels, and we all learned to harness the organization and technology to connect experiences with customers in a more profound way.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

JUNE 1, 2017

Office Depot has made some key changes in its leadership team, including naming a new chief digital officer. The company also named Troy Rice as president, retail division — a position that will focus on the company’s B2C customers. According to Chain Store Age , Kevin Moffitt is now the company’s chief digital officer.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

PYMNTS

JANUARY 10, 2019

. “Ed is a proven leader with deep industry knowledge, and a strategist who is skilled at driving business growth,” said CAN Capital Executive Chairman Gary Johnson in a statement. These skills will be invaluable as CAN Capital finds new ways to deliver on its mission of helping small businesses succeed.”

Capital 134

Capital Leadership Customer Experience Lending 134

Independent Banker

MAY 31, 2022

As ICBA’s chief innovation officer, it’s my job to push the envelope, to make people uncomfortable. Community bankers can, through their leadership and action, change culture and spark innovation in various ways, including: 1. Innovative leaders communicate openly and broadly across an organization. It’s in you.

Community Bank 120

Community Bank Community Innovation Meeting 120

Abrigo

MAY 5, 2022

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry.

Community 195

Community Lending Maine Resources 195

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments.

Innovation 100

Innovation Security Industry blockchain 100

Independent Banker

DECEMBER 31, 2021

ICBA has preached the importance of innovation, not as a project or something to silo inside a department but as an inclusive cultural and philosophical endeavor that should be part of an organization’s DNA. Over the past three years, ICBA has helped community banks realize the possibilities and opportunities available through innovation.

Community Bank 91

Community Bank Community Innovation Leadership 91

Gonzobanker

JULY 8, 2022

Today, banks have no choice but to look more like tech companies: tech companies are offering banking services, innovative financial institutions are deploying banking as a service (BaaS) offerings, and digital transformation is dominating the strategic priorities of most financial institutions. Innovation Leader. 2: Talent Shortage.

Resources 146

Resources Leadership Technology Management 146

Perficient

JANUARY 26, 2021

Alongside other top Sitecore developers in the industry, you can help create impactful omnichannel experiences that transform everyday interactions into moments that matter. We leverage our platinum Sitecore partnership to ensure industry-leading expertise and insight. Why Sitecore and Episerver Developers Choose Perficient.

Training 322

Training Community Leadership Strategy 322

Insights on Business

NOVEMBER 16, 2016

And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Industry 36

Industry Banking Trends Customer Experience Analysis 36

PYMNTS

SEPTEMBER 20, 2018

“The imperative for marketers across all industries is a laser focus on providing relevant, personalized and engaging experiences,” said Brad Rencher, executive vice president and general manager of digital experience at Adobe, in a press release. Until the transaction closes, both companies will continue to work independently.

CA 143

CA Customer Experience Leadership Software 143

Cisco

MARCH 26, 2021

We’re excited for the creative experiences, impactful speakers, and thought-provoking sessions slated globally March 31 st – April 1 st. Join us for our engaging industry sessions across financial services and retail. Find a full list of industry sessions and register now. The last year has brought change and innovation.

Customer Experience 71

Customer Experience Retail Operations Security 71

Insights on Business

OCTOBER 10, 2017

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

PYMNTS

JULY 6, 2017

Martinez, commented on this new joint venture and what it will do for the home shopping industry. Given the nature of the retail industry, the consolidation of these two companies will help strengthen the future of home shopping networks.

Retail 100

Retail Video Innovation Leadership 100

Insights on Business

SEPTEMBER 21, 2018

Keeping my customers, my customers. These are some of the concerns that I hear leaders in the financial services industry repeatedly share in my travels and I am sure will be recurring themes at this year’s largest conference in banking and financial services, Money20/20, from October 21-24. The war for talent.

Conference 115

Conference Customer Experience Industry Trends 115

Insights on Business

APRIL 2, 2019

The payments industry is at an inflection point. Customers increasingly demand new payment options like real-time payments and P2P payments, underpinned by security and trust. Today, there are quick and innovative ways for banks to improve processing consistency, reduce complexity and cut total cost of operations.

Payments 125

Payments New York City Fraud New York 125

PYMNTS

JULY 23, 2018

PayU is one of the most active investors in the FinTech space, and we are always looking for opportunities to innovate and support our merchant clients to grow,” said Laurent le Moal, chief executive of PayU, in the press release. billion new customers via the PayU Hub platform, which was designed by ZOOZ.

Leadership 101

Leadership Customer Experience Analytics Payments 101

Independent Banker

MARCH 31, 2022

Here stood a group of experienced and passionate community bankers who have dedicated themselves to advocating for the industry they care so deeply about. The key is to demonstrate how additional regulatory burdens on the community banking industry will negatively affect the customers and communities we serve.

Community Bank 239

Community Bank Community Industry Texas 239

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. MOEs like this are rare in the credit union industry, but we expect with continued demands for scale there will be more. The most important aspect of this deal is Huntington. Credit Union Merger of the Year.

Fintech 147

Fintech Strategy Leadership Lending 147

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Today, the UBank team continues to challenge itself to think about what it can do next for its customers, but it’s not looking to drive innovation with more people.

Leadership 87

Leadership Case Study Innovation Online 87

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Today, the UBank team continues to challenge itself to think about what it can do next for its customers, but it’s not looking to drive innovation with more people.

Leadership 79

Leadership Case Study Innovation Online 79

FICO

NOVEMBER 2, 2022

Many prevailing industry operating models are one to two generations behind the current available telco cloud-based technology. As a result, they’re contributing to driving up costs, slowing down innovation and frustrating customers. Delivering Analytically Differentiated Customer Experience and Personalization.

Analytics 52

Analytics Customer Experience Data Indiana 52

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation.

Strategy 77

Strategy Cyber Security Survey Security 77

FICO

JANUARY 18, 2023

The third annual State of Responsible AI in Financial Services report released today, alerting the industry to come together and self-regulate its use of AI. More than ever, I believe this year’s report sounds the alarm bell for financial services firms, signaling that the industry must come together to self-regulate its use of AI.

Analytics 52

Analytics San Diego Regulation Compliance 52

Independent Banker

FEBRUARY 3, 2016

With competition heating up in today’s financial industry, it’s more important than ever to truly understand your customers in order to win the race for profitability. But, what about those customers who maintain accounts outside of your institution? Collecting Accurate Data Via Integrated CRM. by Shanda Purcell.

Leadership 70

Leadership Customer Experience Management Data 70

FICO

MARCH 15, 2018

Competing on price in the telecommunications industry has, in developed markets, resulted in connectivity services becoming commoditised and margins squeezed. First, let’s look at some of the considerations CSPs need to consider as they move toward an analytically differentiated customer experience.

Analytics 55

Analytics Customer Experience Data Strategy 55

FICO

JANUARY 24, 2018

Advisen: Barbican Takes a Leadership Stance on Cybersecurity Insurance. In 2017 we were honored to receive a Chartis Innovation Award for the Enterprise Security Score, in recognition of the market-proven predictive analytics and innovative machine learning technology FICO has successfully applied to the cyber domain.

Conference 55

Conference Customer Experience Maine Exercises 55

Gonzobanker

DECEMBER 22, 2020

Bad things about the banking industry. Our clients showed banking at its best – obsessed with customer well-being, good corporate citizenship, and strong community focus. An early innovator in commercial workflow and analytics, upcoming CIOs could learn a ton from John on how to partner and engage constructively with lines of business.

Idaho 181

Idaho Community Industry Strategy 181

Bussman Advisory

SEPTEMBER 11, 2017

A great wave of change has been breaking over the financial services industry for some time now. Services tend to be splintered across multiple channels, making for a disjointed customer experience. Enterprises and whole industries are digitizing along the full value-chain, moving towards large-scale, interoperable ecosystems.

Industry 64

Industry Innovation Fintech Leadership 64

Independent Banker

DECEMBER 31, 2022

It has a lot of automation, AI and workflow built into it, and it will provide a better customer experience and a better lender experience. of promotional budgets across industries, according to research from Deloitte and the American Marketing Association. So I’m super excited about this particular investment.

Community Bank 91

Community Bank Community Tampa North Carolina 91

PYMNTS

DECEMBER 13, 2019

It’s clear the main reason Amazon wanted to be here was the availability of a skilled tech workforce plus the synergy with related industries,” said James Parrott, an economist at the New School. And New York City still retains that attraction.”. Departure of the Week: Bonobos Founder Andy Dunn Is Signing Off .

New York City 131

New York City New York Retail US 131

Fintech Labs Insights

JANUARY 12, 2016

Lexmark’s latest innovation in customer onboarding is a voice-driven, customer experience incorporating mobile capture, authentication, workflow, instant decisioning, and digital signature capture. Collins is responsible for strategy and providing thought leadership to global organizations in financial services.

Leadership 12

Leadership Video Customer Experience Mobile 12

FICO

AUGUST 30, 2019

It’s also made nearly every industry much more intensely competitive, as the tools for digitalization are more equally available to all players. A pragmatic, hybrid approach can ensure your organization is doing all it can to be an analytic innovator and customer experience leader. by Chisoo Lyons.

Analytics 40

Analytics Data Tools Leadership 40

Alex Jimenez

FEBRUARY 27, 2019

For four days I listened to all types of presenters, met with IBM and partner representatives, talked to people in all kinds of industries, and finally met in person a fintech-verse friend I have known for many years, Spiros Margaris. The topics discussed varied from arcane technology topics to discussions about general innovation.

blockchain 40

blockchain Conference Security Innovation 40