Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. The pandemic has paved the way for fraudsters to try new avenues of attack, and is laying bare the limitations of the fraud prevention tools currently deployed.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

APRIL 22, 2020

Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. New account fraud is a significant problem for FIs, with 48 percent of values generated from fraud attempts coming from accounts that have only been open for one day, according to a recent report.

Security 133

Security Data Fraud Tools 133

PYMNTS

FEBRUARY 11, 2020

The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. Or is there a high level of trust that deserves a VIP experience? That is why legacy fraud prevention tools are becoming less and less efficient and effective.”.

Fraud 146

Fraud Security Data Tools 146

PYMNTS

DECEMBER 18, 2019

That’s not always entirely on the mark, Wyper said, as there will always be those customers who want an ice-cream sundae when it is 25 degrees outside. Second, Sonic app users experience another layer of personalization, one in which the app recognizes and authenticates the user, then personalizes the menu to them.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. Preventing Hiccups in the User Experience. … That’s why research is a major tool against churn,” she said.

Customer Experience 131

Customer Experience Fraud Video Security 131

FICO

SEPTEMBER 29, 2022

Even if they’re appealing to younger demographics, those with lean credit histories and so-called ‘thin-files’, success hinges on the perception of trust, security, appropriate risk-aware offers and the quality of customer experience. Transforming the Customer Experience: Telecommunications. See all Posts. Related posts.

Analytics 52

Analytics Data Risk Management Customer Experience 52

PYMNTS

MARCH 8, 2019

The company was one of the first to partake in the open banking ecosystem and, according to Baclin, maintaining top-notch security was high priority as it worked toward a more seamless user experience. The silver lining, however, is that there will be less fraud cost for merchants and banks alike.

Lending 135

Lending Data Security Regulation 135

Fintech Labs Insights

SEPTEMBER 15, 2015

FinDEVr Previews highlight companies presenting new developer tools, platforms & integrations at the second annual FinDEVr — Oct 6 & 7. But fraud is also increasing at alarming rates. A recent study from LexisNexis Risk Solutions reports that while 14% of overall transactions are mobile, they make up 21% of fraud cases.

User Experience 12

User Experience Fraud Bitcoin Customer Experience 12

NCR

JANUARY 17, 2018

Until recently, use of real-time analytics and big data has been used primarily in areas such as fraud detection, using advanced algorithms to assess a transaction in fractions of a second and determine whether action is required before it is approved. A real-time insight into experience. But what does this mean for the banking sector?

Customer Experience 71

Customer Experience Analytics social media User Experience 71

Fintech Labs Insights

MARCH 13, 2017

Since then, the company has matured; it now offers five solutions across mobile, web, and desktop to help large financial institutions combat onboarding fraud. ” Codó continued, “We focus on three main market needs: user experience, fraud prevention and how to connect digital identity to physical identity.”

User Experience 18

User Experience Fraud Maine Mobile 18

PYMNTS

SEPTEMBER 22, 2017

The second and overlooked area of innovation is in the area of user experience. The user then has to take a selfie of his face. Using the platform’s biometric face recognition tool, ID experts cross-verify the photo of the user scanning the photo ID with that printed in the ID.

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

JUNE 6, 2016

PYMNTS.com recently caught up with Gopalkrishnan, who discussed how BoA’s philosophy of simplicity and security is leading to adoptable client tools, positive consumer experiences, and how it’s helping to shape how the bank focuses on technology adoption. Shaping a streamlined experience.

Security 100

Security Technology Training America 100

William Mills

MAY 11, 2016

This looks like a polling tool, to get quick client feedback, mostly about current events. The fact that this is an automated tool means it lacks authenticity. Customers can store all of their online profiles in one secure location to improve user experience. Walk through the purchase experience.

Video 40

Video Mobile social media Analytics 40

PYMNTS

JANUARY 25, 2018

There are pieces for checkout, payment processing, fraud detection, et cetera — but these tools and solutions often come from different sources and do not always communicate optimally with each other. There may even be multiple systems serving the same function, such as detecting fraud attempts. The More Data, the Better.

Payments 122

Payments Fraud Tools Data 122

PYMNTS

FEBRUARY 13, 2020

This week’s look at the convergence of AR and AP finds new solutions from banks and FinTechs alike finding opportunity to strengthen the buyer-supplier relationship through tools that tackle friction on both ends of the B2B transaction.

Payments 161

Payments Chicago Management Meeting 161

PYMNTS

OCTOBER 13, 2020

The end user experience is critical, too, he said, and must be seamless. As to that experience, remarked Ingo’s Edwards: “Anytime money has to change hands, the payment is part of the customer experience. And the customer experience is ultimately what drives customer satisfaction and retention.”. “You

Fintech 190

Fintech Payments Customer Experience Examples 190

FICO

MARCH 6, 2020

With the acquisition of Tonbeller in 2015, FICO expanded its fraud portfolio and moved into the growing market for financial crime and compliance solutions to bring the benefits of advanced analytics to a field dominated by rule-based systems. What does FICO offer and how does it distinguish from other AFC solutions? It is also a mindset.

Compliance 81

Compliance Technology Fraud Analytics 81

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Key Partnerships & Customers. Key Advisory Board Members. I like their web-based UI.

Security 40

Security Samsung Strategy San Jose 40

William Mills

SEPTEMBER 7, 2016

B2B marketplace – Professional procurement tool that is open to everyone. Provides you a tool where you can engage, acquire and grow customers. User can add accounts and turn accounts on and off. They are introducing CrossCore – First smart plug in play fraud and identity platform. Demo: Bank application form.

Mobile 40

Mobile Cards Fraud Data 40

Fintech Labs Insights

JULY 22, 2015

Developers can tap into its APIs to build a new Robo-Advisor, develop investment proposal tools for financial advisors, create financial planning and portfolio construction applications, and more. So it will not only show you the tools it has built, but it will show you the code behind them and how they fit together.

San Francisco 12

San Francisco Video Fintech Data 12

CB Insights

MAY 15, 2019

Companies are turning to accelerators, funds, and labs to try to find the next big thing that will reduce fraud, speed up transaction times, and catch on with consumers. The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. Founded: 2015.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 19, 2016

The Digital Big Mo’ Award – Goes to Kony for its continued growth in the digital tool set and platform space. Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience. Demand in Need of a Supply – Online/mobile commercial loan origination.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

The Digital Big Mo’ Award – Goes to Kony for its continued growth in the digital tool set and platform space. Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience. Demand in Need of a Supply – Online/mobile commercial loan origination.

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

SEPTEMBER 1, 2015

Authy delivers proven fast-to-implement, highly scalable and reliable 2FA with an intuitive user experience and a powerful API. BehavioSec enhances security without impacting the user experience. New Kapitall Holdings provides millennials and the like-minded with the financial tools they need to live life to the fullest.

Company 12

Company Software Analytics Mobile 12