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Florida Retail Reopening Fails To Draw Consumers

PYMNTS

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. Florida granted permission for stores to reopen Monday (May 4), the first phase of a return from the coronavirus lockdown. Meanwhile the digital shift momentum continues to draw new infrastructure.

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AURIGA HONOURED WITH PRESTIGIOUS GLOBAL ATM INNOVATION AWARD

Bobsguide

Orlando, Florida 10th February 2022 – Auriga, a global software provider for the omnichannel banking and payments sector, today celebrated the winning of the Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry.

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Kroger Building New Automated Warehouse Facility

PYMNTS

Kroger is excited to enter Florida to redefine the customer experience through our industry-leading partnership with Ocado,” said Rodney McMullen, Kroger’s chairman and CEO. The $55 million center, expected to become operational in 2021, will measure up to 375,000 square feet and is expected to generate up to 400 new jobs.

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Fiserv Acquires Bypass Mobile

PYMNTS

Bypass Mobile is an innovator in the point-of sale (POS) systems arena, and the acquisition will help to power “the next generation of omni-commerce capabilities from Fiserv, enabling enterprise businesses to deliver a seamless customer experience that spans physical and digital channels,” the release said.

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Kroger Aims To Drive Innovation With Grocery Experience, Partnerships

PYMNTS

The company’s physical stores are seen as a competitive advantage, as winning is defined by owning the customer relationship through the entire seamless ecosystem. Kroger’s analyst day comes during a year full of partnership and technology news for the grocer. Grocery Innovation . and Walgreens Boots Alliance.

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Tapping Into The Digital Economy With Restaurant Innovations

PYMNTS

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. These technologies bring more options for consumers to order and pay for their meals, such as kiosks and mobile ordering. With the addition of kiosks, McDonald’s is focusing on customer experience and choice.

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NEW REPORT: From Consumer DIY To Call Center AI

PYMNTS

The call center software solutions provider is working with cloud communications software and solution provider IMImobile to integrate omnichannel chat capabilities into NICE inContact’s CXone cloud customer experience platform. Turning Callers into Loyal Customers. Amazon is also getting in on the AI fun.

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