Customer Experience Digital Banking Digital Strategies Payments 
Perficient
DECEMBER 2, 2020
“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Don’t Wreck Your Customer Relationships. Something he mentioned during the call stuck with me.
PYMNTS
JANUARY 28, 2020
Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy.
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Bobsguide
SEPTEMBER 5, 2022
Through the workstations, customers can access all the services of the bank in ‘self-service’ mode, allowing them to conduct transactions and make deposits among other things. This means they can make payments, such as pay a utility bill or tax, using these workstations. Customers at the core. The way forward.
Bobsguide
AUGUST 7, 2022
It enables banks to trade high volumes of treasury and complex derivatives and options through an open platform which, via open APIs and datasets, unlocks the power of collaboration and innovation. The Co-operative Bank also uses Fusion Risk for treasury credit risk management and Finastra’s banking technology for payments services. “By
FICO
JUNE 21, 2022
New IDC research predicts that within the next two years around 30% of global Tier-1 banks will rely on relevant and responsible personalization as a key differentiator to retaining loyal customers. Key Steps on the Digital Decision Platform Journey. It's a question continually posed in The 11 Commandments of Digital Banking.
FICO
JUNE 16, 2021
Many businesses don't properly detail the ‘unhappy’ path sufficiently, assuming (or rather hoping) most customers will follow the 'happy' path. A poor customer experience can negatively impact customer retention and seem them switch to a competitor that offers a more sophisticated, streamlined approach.
Independent Banker
NOVEMBER 25, 2015
Alex Jimenez explores new products and payments full time. Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Photo by Ken Richardson.
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