PYMNTS

NOVEMBER 9, 2020

As COVID-19 continues to modify ideas around how we shop and pay, consumers and B2B buyers are also making choices about where to shop: online or in-store? The payment options merchants accept impact consumers’ willingness to shop in store for 69 percent of bridge millennials, 70 percent of millennials and 71 percent of Gen Z consumers.”.

Retail 261

Retail Millennials Online Tools 261

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

FEBRUARY 14, 2020

This year, they expect more customer experience improvements, a boost from the Golden State and an effort to keep a new generation of wine connoisseurs engaged. The 2019 wine retailer of the year was online – specifically, it was a good year for Wine.com. Millennials are leading a premium trend for wine.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150

PYMNTS

MAY 23, 2019

As of 2019, three quarters of customer interactions with credit unions are digital — the remaining 25 percent is split between branch visits, ATM stops and call center calls. On a demographic level, Gen X and baby boomer customers still tap into physical channels. That result, Chambers noted, is just an average.

Online 123

Online Millennials Digital Banking Maine 123

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Firstly, regulators driving Open Banking or Open Data (e.g.

Customer Experience 191

Customer Experience Survey Trends Data 191

NCR

MARCH 22, 2017

Today, millennials are the largest generation in the United States – and their levels of entrepreneurship are unprecedented. Millennials are starting more businesses than previous generations, and they’re starting them at a younger age than their predecessors. More data security. The result? More productive employees.

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

JANUARY 22, 2020

Among the keys to that approach, according to Parsons, are significant advances in data collection and analysis, along with new retail technologies (voice, augmented reality) that both fuel the new omnichannel push and spark consumer interest in those newer retail experiences. Trust has a lot to do with experience,” Parsons said.

Retail 137

Retail Millennials New York City social media 137

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

MARCH 12, 2020

The battle royale for share of wallet between eCommerce trailblazer Amazon and ultra-merchant Walmart rages on, as the latest PYMNTS Whole Paycheck Tracker data shows, with Amazon enjoying an early 2020 lead on the strength of a stellar Q4 earnings report.

Retail 187

Retail Millennials Customer Experience Resources 187

PYMNTS

MAY 5, 2020

And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. According to March 2020 data from Narvar and Forrester , 42 percent of retailers have already paused their pickup in-store and return in-store services. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Improving customer experiences was not the sole focus of 3DS 2.0’s uses authentication data, artificial intelligence and machine learning to review, approve or flag transactions as suspicious in real time.

Fraud 165

Fraud Security Mobile User Experience 165

Jeff For Banks

JULY 5, 2022

And products started migrating online. Then came this bubble generation they named millennials. Ever call your millennial child only to get a text back asking "what?" There is a fintech firm, SoFi, that was born in 2011, that focuses on millennials financial needs. Because that is what millennials needed at the time.

Millennials 78

Millennials Community Pennsylvania Community Bank 78

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

PYMNTS

JUNE 28, 2017

From their affinity for brunch (and avocados on toast ) to their attachment (uncorded, of course) for subscription services , it’s no secret millennials have some significant spending differences compared with older generations. Focusing on mobile millennials. That can be a tremendous help. Keeping up with what’s next.

Millennials 108

Millennials Security Mobile social media 108

PYMNTS

FEBRUARY 13, 2020

The conversation came against a backdrop where NCR has been moving more deeply into mobile and online banking. However, the branch experience does need to evolve, he noted, as FIs see their own customer demographics shift toward younger, tech-savvy millennials. As Brown said, “In markets such as the EU and the U.K.,

Millennials 231

Millennials Digital Banking Mobile Course 231

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 127

Retail social media Online Mobile 127

Accenture

JUNE 16, 2017

The headline findings from our study suggest that this investment is justified, with fully two-thirds of all UK customers and 74 percent of millennials saying they’d be willing to receive entirely computer-generated advice on relatively simple decisions such as which type of bank account to open (see Figure 1).

Millennials 186

Millennials Maine Study Security 186

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 114

Retail social media Online Mobile 114

PYMNTS

JUNE 27, 2019

Banks and payment players are adopting new technologies to keep customer data safe. NatWest is among those experimenting with biometrics as a safer form of identification. A popular idea for FinTech, the card pairs a physical debit card with a link to a customer’s various digital bank accounts. In the U.K.,

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

MAY 24, 2019

Older customers might prefer human interaction and want nothing to do with automated help , while millennials or Gen Z might want to solve their issues through chat windows powered by AI. Accepting payments online is a very complex topic, but there are certain risks that apply more to travel,” he noted. billion by 2028.

Online 130

Online Millennials Payments Customer Experience 130

NCR

AUGUST 2, 2016

The impact of online reviews is growing, according to ReviewTrackers research. More than 1 in 3 people won’t eat at a restaurant with 3-stars on online review websites like Yelp, Facebook and Google. The online review space has entered the social media era, and banks are struggling to catch up. Online Reviews Are Social Media.

Online 40

Online social media Management Compliance 40

ZootBlog

OCTOBER 11, 2016

The entire world has gone mobile—from millennials to grandparents. This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. Everyone is going mobile and data changes frequently. At the same time, you can’t introduce risk.”.

User Experience 60

User Experience Mobile Data Las Vegas 60

Accenture

JUNE 16, 2017

The headline findings from our study suggest that this investment is justified, with fully two-thirds of all UK customers and 74 percent of millennials saying they’d be willing to receive entirely computer-generated advice on relatively simple decisions such as which type of bank account to open (see Figure 1).

Millennials 150

Millennials Maine Study Security 150

PYMNTS

APRIL 30, 2019

The rise of smart vending machines, driven by data and contactless payments, has the power to upend the way we shop, building loyalty and speeding adoption of contactless payments along the way. Elsewhere, he noted, data has shown that kiosks can boost the top lines of businesses forward-thinking enough to deploy them.

Retail 138

Retail Data Operations Payments 138

Insights on Business

FEBRUARY 27, 2019

We moved from telephone banking to online or internet banking. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

MARCH 12, 2019

The cost of acquiring customers online is going up, and lifetime value is going down. Physical is a meaningful channel, and there is a recognition that physical isn’t dead, but that the mundane, complacent acceptance of a certain kind of experience is very much dying out,” Alexander told Webster.

New York 144

New York Retail Branding Online 144

PYMNTS

JANUARY 29, 2019

In the latest Data Drivers, PSCU CEO Charles E. That’s reflected in data (this is Data Drivers, after all) from the Credit Union Innovation Index , a joint effort between PSCU and PYMNTS. This demands collaboration, and is where enterprises like PSCU come into play, drawing on the collective experience of 900-plus credit unions.

Innovation 176

Innovation Fintech Data Community 176

PYMNTS

JUNE 28, 2016

The rest is usually talked up in terms of tech upgrades — better backend systems and software, more efficient distribution networks, increased automation, better data gathering and interpretation. The short version takeaway of the ocean of advances can be summed up in five words: Building a better customer experience.

Millennials 113

Millennials Groups Study Mobile 113

PYMNTS

DECEMBER 19, 2018

These are some of the reasons, among others, that customers choose a grocer: Nearly three in 10 — or 27.1 percent — of shoppers visit a grocery retailer because they can well-coordinate online and in-store shopping. Bridge Millennials, for example, “are predisposed to online shopping,” according to the index.

Retail 108

Retail Colorado Online Mobile 108

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market. According to Glover, that means banks in the U.S.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. What else can it do, though, especially for online marketplaces? Much has been written about artificial intelligence (AI)-powered tools for fraud detection and security.

Customer Experience 109

Customer Experience Millennials Retail social media 109

BankBazaar

FEBRUARY 17, 2020

As someone who started her career in marketing in the pre-millennial era, and now having seen a couple of generations, the differences are very stark and very interesting as well. Millennials and GenZ are demanding and quite unforgiving. Conversations, data & intelligence and vernacular. A lot of this is due to Jio.

Marketing 78

Marketing Branding Millennials Video 78

Insights on Business

APRIL 28, 2017

Some of the most important elements mentioned by analysts and professionals can be divided into four models: Digital bank brands: Many established, full-service banks find it difficult to appeal to millennials. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

MAY 24, 2019

In Google Maps and Google Search, consumers can access an “Order Online” button that shows up when they look for a supported restaurant. The QSR’s revamped mobile app, as well as the addition of chicken offerings to the menu and warm weather in key areas, helped to boost customer traffic by 1.6

Google 115

Google Mobile Retail Innovation 115

PYMNTS

SEPTEMBER 6, 2016

Of course, it’s not just the FinTech industry and tech-savvy millennials who are fueling digital change. And there’s a huge land grab for mobile wallet space, so banks are trying to achieve a seamless customer experience. APIs can optimize the customer experience by being live and secure.

Security 100

Security CA Payments Big Data 100