Bank Innovation

FEBRUARY 10, 2020

As banks continue to explore best practices around handling customer data, insight from core technology provider Fiserv suggests open banking can help banks compete with fintechs and large incumbents alike. “By

Innovation 284

Innovation Fintech Data Technology 284

BankInovation

JULY 6, 2020

Sathish Muthukrishnan, chief information, data and digital officer at Ally Financial, will speak at Bank Innovation Build, which will be presented in a fully digital format from Sep.

Innovation 64

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Bank Innovation

APRIL 15, 2020

Bank of America customers are shifting toward digital tools. According to data released by the bank, supplementing its earnings call today, customers made more than 102 million transactions through Zelle, its peer-to-peer payments tool, during the first quarter of 2020.

America 293

America Tools Data Payments 293

BankInovation

JUNE 30, 2020

According to Euromonitor International’s Digital Consumer Survey 2020, which came out this week, just under 30% of consumers agree most companies handle sensitive consumer data responsibly. It seems consumers still haven’t come around to trusting business with their digital security.

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Data Survey Security Company 64

PYMNTS

JULY 17, 2018

The credit union (CU) market has long argued that rules intended for larger, more traditional banks have unjustly been applied to their industry, stifling their growth and pace of innovation. That’s why one credit union is working to overhaul its customer experience.

Hawaii 100

Hawaii Marketing Report Texas 100

Bank Innovation

MARCH 23, 2020

economy are top of mind for banking executives, according to fresh data from INV Fintech. Financial institutions are rushing to reinforce digital channels and ramp up cybersecurity measures as people increasingly work and bank from home, and fears about the longstanding effects the coronavirus on the U.S.

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Bank Innovation

FEBRUARY 25, 2020

The deal, according to Intuit, will allow Credit Karma to zero in on creating a “financial identity” for customers and allow their data to be used for […]. Intuit, the business and financial software company behind TurboTax, QuickBooks and Mint, plans to buy personal finance platform Credit Karma for $7.1

Software 259

Software Data Company Customer Experience 259

Bank Innovation

FEBRUARY 12, 2020

The San Francisco-based company, which partners with such large institutions like American Express, allows institutions to pull foreign credit data to develop U.S.-equivalent Nova Credit, a startup whose technology helps banks underwrite immigrants, is growing its auto finance and mortgage offerings.

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San Francisco Data Technology Company 259

The Financial Brand

JULY 19, 2021

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Banking Trends Analysis Digital Banking 43

Insights on Business

JUNE 5, 2018

All of these vendors provide tools that allow application developers to create customized voice and chat experiences without the need for data scientists. Where are the data centers located? What are the plans and time frames for data center expansion? Does the platform maintain user context throughout the session?

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Resources Innovation Strategies Report System 101

The Financial Brand

NOVEMBER 8, 2020

Six steps can accelerate AI's impact on customer experience. People question the value of AI-enabled interactions, including basic chatbots. The post Financial Institutions Benefit from AI, But Consumers Remain Skeptical appeared first on The Financial Brand.

Customer Experience 43

Customer Experience Branding Innovation Strategies Leadership 43

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? Where Will The Data Live and How Will The Data Move?

Technology 195

Technology Customer Experience Data Training 195

BankInovation

JUNE 26, 2020

Financial services ranked 11th out of 15 industries when it comes to emotionally connecting with customers. Citizens Bank, meanwhile, is transforming its technology core through a data-driven personalization engine.

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Branding Study Data Industry 64

BankInovation

JUNE 1, 2020

The Financial Data Exchange (FDX) is trying to create a standardized environment for banks, third-party fintechs and consumers to share financial data. Don Cardinal, managing director of FDX, said the nonprofit has helped about 12 million end consumers transition away from screen scraping since its public launch in 2018. “The

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Data Fintech Management Customer Experience 64

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

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Video Fintech Operations Customer Experience 259

BankInovation

JULY 20, 2020

There are critical hurdles to clear before banks are able to unlock the potential of artificial intelligence, according to fresh data from Temenos and the Economist Intelligence Unit. Artificial intelligence will be used in all sectors of the financial industry,” said Hani Hagras, chief science officer at banking software provider Temenos.

Software 81

Software Industry Data Customer Experience 81

The Financial Brand

OCTOBER 20, 2021

Most banks and credit unions approach innovation by product or channel, leaving them struggling to keep pace with digital banking leaders. The post How Financial Institutions Can Stop Chasing Their Tail Digitally appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 39

Banking Trends Analysis Digital Banking Trends 39

The Financial Brand

OCTOBER 12, 2020

Why banks and credit unions can (and must) begin using AI tools to improve CX and transparency and to make innovation a core competency. The post 4 Pandemic Tech Trends That Will Permanently Alter Banking appeared first on The Financial Brand.

Trends 43

Trends Innovation Tools Branding 43

BankInovation

AUGUST 4, 2020

Bank, the tool was built with input from customers and data from bank support centers. “We Bank entered the voice chatbot space last week with the rollout of its voice-activated tool, Smart Assistant. According to Ankit Bhatt, chief digital officer for consumer at U.S.

US 59

US Tools Data Customer Experience 59

The Financial Brand

OCTOBER 24, 2021

New growth will come less from branches and buying other banks and more from acquiring tech, shopping, media or other data-rich companies. The post Traditional Customer Acquisition Methods in Banking Are Dead appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 42

Banking Trends Analysis Trends Branding 42

The Financial Brand

NOVEMBER 22, 2020

Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes. The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Trends Branding Data 43

The Financial Brand

JUNE 16, 2021

The key to digital banking survival will be the ability to transform to a new digital reality with a foundation of data and analytics. The post 6 Keys to Digital Banking Transformation Success appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 39

Digital Banking Analytics Banking Trends Analysis 39

The Financial Brand

DECEMBER 27, 2020

As banking executives define their 2021 goals, they must commit to improving digital experiences, leveraging data and honing human skills. The post 3 Resolutions for Digital Banking Success in 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Data Big Data 43

The Financial Brand

NOVEMBER 2, 2020

Digital transformation is not solely a tech and data challenge. Retail bankers must first address the essentials, including journey mapping. The post 4 Ways to Improve Bank and Credit Union CX Without Technology appeared first on The Financial Brand.

Technology 42

Technology Branding Retail Data 42

Bank Innovation

FEBRUARY 24, 2020

Fidelity spun off its data-aggregation business, Akoya, into its own company last week, giving financial institutions another tool to securely share customer data with third-party financial apps. Akoya will be […].

Data 259

Data Tools Security Company 259

The Financial Brand

OCTOBER 27, 2020

Creating a hybrid marketing/IT position could help break data and cultural logjams and improve both personalization and customer engagement. The post Now Hiring: Banks & Credit Unions Need Digital Transformation Architects appeared first on The Financial Brand.

Branding 34

Branding Data Marketing Customer Experience 34

PYMNTS

FEBRUARY 22, 2017

For Fiserv, a focus on financial services innovation means a focus on the end-user experience. As a company that works primarily with other financial institutions to offer solutions for their own customers, both consumer and corporate, Fiserv has a wide reach in the FinServ space.

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Innovation Security Innovation Strategies Data 129

The Financial Brand

JANUARY 8, 2017

Banks are testing open banking and partnering with fintech firms as ways to improve customer acquisition and retention.

Data 12

Data Fintech Big Data Customer Experience 12

The Financial Brand

NOVEMBER 29, 2021

Banking still lags in several key areas of transformation. The difference now is that the urgency to move forward quickly is much greater. The post 6 Digital Banking Transformation Trends for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 43

Trends Digital Banking Banking Trends Analysis 43

The Financial Brand

JANUARY 8, 2017

Banks are testing open banking and partnering with fintech firms as ways to improve customer acquisition and retention.

Data 12

Data Fintech Big Data Customer Experience 12

The Financial Brand

JANUARY 2, 2022

The best way to prepare for the future is to reflect on the progress and shortfalls of the past. The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Retail 43

Retail Banking Trends Analysis Trends 43

The Financial Brand

AUGUST 29, 2021

Clear strategies and definite actions are needed. Banks and credit unions no longer have a cushion of time to meet competitive challenges. The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Strategy Meeting 43

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends Impacting the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends That Are Impacting Banking’s Future appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

AUGUST 4, 2021

Successful digital banking transformation requires prioritizing what is needed today against what's required for the future. The post Executing What’s Possible With Digital Banking Transformation appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 42

Digital Banking Banking Trends Analysis Trends 42

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

The Financial Brand

JANUARY 17, 2022

Understanding the importance of financial wellbeing and changing customer behaviors has improved customer engagement at BBVA. The post BBVA Sees Results From Commitment to Financial Wellness appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Banking Trends Analysis Trends Branding 34