Customer Experience, Data and Innovation Strategies

Finastra to help clients improve customer data management

Bank Innovation

DECEMBER 3, 2019

Banking technology company Finastra is enhancing the rollout of its customer data strategy as clients face new competition. As part of this effort, the London-based company hired Lisa Fiondella as its first-ever chief data officer in November.

Data

Data Management Strategy Technology

How Fifth Third creates a data-driven CX

Bank Innovation

APRIL 20, 2020

Melissa Stevens, chief digital officer of the 160-year-old Fifth Third Bank, is using data to advance the bank’s innovation and customer service strategy, one that hinges on being a relationship-based bank.

Data

Data Strategy Innovation Customer Experience

Bankers and aggregators disagree on data-sharing approaches

Bank Innovation

FEBRUARY 26, 2020

While data aggregators and bankers participating in the forum agreed on the principle that consumers should have the right […]. on Wednesday.

Data

Data Washington Industry Customer Experience

Webinars

Confronting the Change Challenge

MORE WEBINARS

Citizens Bank to push personalized ‘journeys’ based on data

Bank Innovation

SEPTEMBER 17, 2019

On the heels of the fifth anniversary of Citizens Bank‘s IPO next week, the bank has launched a product and brand approach based on customer journeys called Made Ready. The strategy won’t result in any immediate changes in customer experience.

Customer Experience

Customer Experience Data Branding Strategy

Behind Mastercard’s approach to data security and privacy

Bank Innovation

OCTOBER 28, 2019

Mastercard has unveiled a series of principles that underline its approach to data security and privacy. In a report about global data responsibility, the payments company outlined six guiding principles that companies can abide by when protecting their customers’ data.

Security

Security Data Innovation Report

Open Banking and Ecosystems

Cisco

NOVEMBER 15, 2022

Open banking allows third-party financial services companies to access consumer banking, transaction, and other financial data via the secure use of APIs. It is about opening up information to spur innovation of third-party providers to build new, added-value offerings. In the U.S. In the U.S. Cisco in the evolving ecosystem.

Innovation

Innovation Security Data Innovation Strategies

Euromonitor: Consumers don’t trust business to handle data

BankInovation

JUNE 30, 2020

According to Euromonitor International’s Digital Consumer Survey 2020, which came out this week, just under 30% of consumers agree most companies handle sensitive consumer data responsibly. It seems consumers still haven’t come around to trusting business with their digital security.

Data

Data Survey Security Company

Fiserv: Open banking key to banks’ survival

Bank Innovation

FEBRUARY 10, 2020

As banks continue to explore best practices around handling customer data, insight from core technology provider Fiserv suggests open banking can help banks compete with fintechs and large incumbents alike. “By

Innovation

Innovation Fintech Data Technology

Bank of America customers sent $27 billion through Zelle in Q1

Bank Innovation

APRIL 15, 2020

Bank of America customers are shifting toward digital tools. According to data released by the bank, supplementing its earnings call today, customers made more than 102 million transactions through Zelle, its peer-to-peer payments tool, during the first quarter of 2020.

America

America Tools Data Payments

Financial ecosystem fears long-term pandemic effects

Bank Innovation

MARCH 23, 2020

economy are top of mind for banking executives, according to fresh data from INV Fintech. Financial institutions are rushing to reinforce digital channels and ramp up cybersecurity measures as people increasingly work and bank from home, and fears about the longstanding effects the coronavirus on the U.S.

Fintech

Fintech Data Customer Experience Innovation Strategies

With Credit Karma, Intuit to boost personalization

Bank Innovation

FEBRUARY 25, 2020

The deal, according to Intuit, will allow Credit Karma to zero in on creating a “financial identity” for customers and allow their data to be used for […]. Intuit, the business and financial software company behind TurboTax, QuickBooks and Mint, plans to buy personal finance platform Credit Karma for $7.1

Software

Software Data Company Customer Experience

With new funding, Nova Credit to expand auto finance and mortgage businesses

Bank Innovation

FEBRUARY 12, 2020

The San Francisco-based company, which partners with such large institutions like American Express, allows institutions to pull foreign credit data to develop U.S.-equivalent Nova Credit, a startup whose technology helps banks underwrite immigrants, is growing its auto finance and mortgage offerings.

San Francisco

San Francisco Data Technology Company

Ally’s Muthukrishnan, chief information, data and digital officer, to speak at Bank Innovation Build

BankInovation

JULY 6, 2020

Sathish Muthukrishnan, chief information, data and digital officer at Ally Financial, will speak at Bank Innovation Build, which will be presented in a fully digital format from Sep.

Innovation

Innovation Case Study Data Study

NEW REPORT: New Regs Open New Markets For Credit Unions

PYMNTS

JULY 17, 2018

The July/August Credit Union Tracker looks at how the credit union market is pushing back against regulation and pursuing new innovation strategies, how regulatory changes are creating opportunities for credit unions to expand into new markets, and how one credit union is stepping up to assist members displaced by a natural disaster.

Hawaii

Hawaii Marketing Report Texas

The Future of Loyalty in Banking is at Risk

The Financial Brand

JULY 19, 2021

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience

Customer Experience Banking Trends Analysis Digital Banking

Choosing the right chatbot vendor

Insights on Business

JUNE 5, 2018

All of these vendors provide tools that allow application developers to create customized voice and chat experiences without the need for data scientists. Where are the data centers located? What are the plans and time frames for data center expansion? Does the platform maintain user context throughout the session?

Resources

Resources Innovation Strategies Report System

Financial Institutions Benefit from AI, But Consumers Remain Skeptical

The Financial Brand

NOVEMBER 8, 2020

Six steps can accelerate AI's impact on customer experience. People question the value of AI-enabled interactions, including basic chatbots. The post Financial Institutions Benefit from AI, But Consumers Remain Skeptical appeared first on The Financial Brand.

Customer Experience

Customer Experience Branding Innovation Strategies Leadership

Weekly Wrap: Brand intimacy problems, and Citizens transforms its core

BankInovation

JUNE 26, 2020

Financial services ranked 11th out of 15 industries when it comes to emotionally connecting with customers. Citizens Bank, meanwhile, is transforming its technology core through a data-driven personalization engine.

Branding

Branding Study Data Industry

FDX moves 12 million consumers away from screen scraping

BankInovation

JUNE 1, 2020

The Financial Data Exchange (FDX) is trying to create a standardized environment for banks, third-party fintechs and consumers to share financial data. Don Cardinal, managing director of FDX, said the nonprofit has helped about 12 million end consumers transition away from screen scraping since its public launch in 2018. “The

Data

Data Fintech Management Customer Experience

In Banking Innovation, Eyeing The Needs Of The ‘Digital Native’

PYMNTS

JULY 18, 2019

Drilling down a bit, and as detailed in the playbook, the data revealed that as many as 40 percent of smaller banks planned to focus on rolling out new products over the next three years, while only 8 percent of large banks said they were interested in doing the same. Smaller Is Bolder? and beyond. The Courage Factor.

Innovation

Innovation Study Technology Millennials

Temenos: AI will separate winners and losers, eventually

BankInovation

JULY 20, 2020

There are critical hurdles to clear before banks are able to unlock the potential of artificial intelligence, according to fresh data from Temenos and the Economist Intelligence Unit. Artificial intelligence will be used in all sectors of the financial industry,” said Hani Hagras, chief science officer at banking software provider Temenos.

Software

Software Industry Data Customer Experience

Our 7 Questions to Prevent Bad Bank Technology

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

Technology

Technology Customer Experience Data Training

How US Bank, TD and RBC create conversational chatbots

BankInovation

AUGUST 4, 2020

Bank, the tool was built with input from customers and data from bank support centers. “We Bank entered the voice chatbot space last week with the rollout of its voice-activated tool, Smart Assistant. According to Ankit Bhatt, chief digital officer for consumer at U.S.

US

US Tools Data Customer Experience

Weekly Wrap: MoneyLion prepares for growth, as fintechs focus on holiday promotions

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

Video

Video Fintech Operations Customer Experience

Traditional Customer Acquisition Methods in Banking Are Dead

The Financial Brand

OCTOBER 24, 2021

New growth will come less from branches and buying other banks and more from acquiring tech, shopping, media or other data-rich companies. The post Traditional Customer Acquisition Methods in Banking Are Dead appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends

Banking Trends Analysis Trends Branding

6 Keys to Digital Banking Transformation Success

The Financial Brand

JUNE 16, 2021

The key to digital banking survival will be the ability to transform to a new digital reality with a foundation of data and analytics. The post 6 Keys to Digital Banking Transformation Success appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking

Digital Banking Analytics Banking Trends Analysis

3 Resolutions for Digital Banking Success in 2021

The Financial Brand

DECEMBER 27, 2020

As banking executives define their 2021 goals, they must commit to improving digital experiences, leveraging data and honing human skills. The post 3 Resolutions for Digital Banking Success in 2021 appeared first on The Financial Brand.

Digital Banking

Digital Banking Branding Data Big Data

Top Digital Banking Transformation Trends for 2021

The Financial Brand

NOVEMBER 22, 2020

Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes. The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand.

Digital Banking

Digital Banking Trends Branding Data

4 Ways to Improve Bank and Credit Union CX Without Technology

The Financial Brand

NOVEMBER 2, 2020

Digital transformation is not solely a tech and data challenge. Retail bankers must first address the essentials, including journey mapping. The post 4 Ways to Improve Bank and Credit Union CX Without Technology appeared first on The Financial Brand.

Technology

Technology Branding Retail Data

Fidelity spins off Akoya in latest data-sharing business shake-up

Bank Innovation

FEBRUARY 24, 2020

Fidelity spun off its data-aggregation business, Akoya, into its own company last week, giving financial institutions another tool to securely share customer data with third-party financial apps. Akoya will be […].

Data

Data Tools Security Company

Now Hiring: Banks & Credit Unions Need Digital Transformation Architects

The Financial Brand

OCTOBER 27, 2020

Creating a hybrid marketing/IT position could help break data and cultural logjams and improve both personalization and customer engagement. The post Now Hiring: Banks & Credit Unions Need Digital Transformation Architects appeared first on The Financial Brand.

Branding

Branding Data Marketing Customer Experience

Data and Digital Channels Key to Customer Retention

The Financial Brand

JANUARY 8, 2017

Banks are testing open banking and partnering with fintech firms as ways to improve customer acquisition and retention.

Data

Data Fintech Big Data Customer Experience

Open Banking, Data and Digital Channels Key to Customer Retention

The Financial Brand

JANUARY 8, 2017

Banks are testing open banking and partnering with fintech firms as ways to improve customer acquisition and retention.

Data

Data Fintech Big Data Customer Experience

6 Digital Banking Transformation Trends for 2022

The Financial Brand

NOVEMBER 29, 2021

Banking still lags in several key areas of transformation. The difference now is that the urgency to move forward quickly is much greater. The post 6 Digital Banking Transformation Trends for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends

Trends Digital Banking Banking Trends Analysis

Retail Banking Reflections and Keys to Success for 2022

The Financial Brand

JANUARY 2, 2022

The best way to prepare for the future is to reflect on the progress and shortfalls of the past. The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Retail

Retail Banking Trends Analysis Trends

How Financial Institutions Can Stop Chasing Their Tail Digitally

The Financial Brand

OCTOBER 20, 2021

Most banks and credit unions approach innovation by product or channel, leaving them struggling to keep pace with digital banking leaders. The post How Financial Institutions Can Stop Chasing Their Tail Digitally appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends

Banking Trends Analysis Digital Banking Trends

10 Factors That Will Determine Banks’ Future Relevance

The Financial Brand

AUGUST 29, 2021

Clear strategies and definite actions are needed. Banks and credit unions no longer have a cushion of time to meet competitive challenges. The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends

Banking Trends Analysis Strategy Meeting

6 Global Megatrends Impacting the Future of Banking

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends Impacting the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends

Banking Trends Analysis Trends Branding

6 Global Megatrends That Are Impacting Banking’s Future

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends That Are Impacting Banking’s Future appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends

Banking Trends Analysis Trends Branding

Executing What’s Possible With Digital Banking Transformation

The Financial Brand

AUGUST 4, 2021

Successful digital banking transformation requires prioritizing what is needed today against what's required for the future. The post Executing What’s Possible With Digital Banking Transformation appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking

Digital Banking Banking Trends Analysis Trends

Retail Banking Year in Review 2020: A Reflection in 20 Charts

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail

Retail Banking Trends Strategy Digital Banking

BBVA Sees Results From Commitment to Financial Wellness

The Financial Brand

JANUARY 17, 2022

Understanding the importance of financial wellbeing and changing customer behaviors has improved customer engagement at BBVA. The post BBVA Sees Results From Commitment to Financial Wellness appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends

Banking Trends Analysis Trends Branding

4 Pandemic Tech Trends That Will Permanently Alter Banking

The Financial Brand

OCTOBER 12, 2020

Why banks and credit unions can (and must) begin using AI tools to improve CX and transparency and to make innovation a core competency. The post 4 Pandemic Tech Trends That Will Permanently Alter Banking appeared first on The Financial Brand.

Trends

Trends Innovation Tools Branding

FinServ At The Intersection Of ‘Expertise, Functionality And Experience’

PYMNTS

FEBRUARY 22, 2017

“We think voice is a really interesting way to enhance the customer experience.” ” Fiserv is yet again nominated for a PYMNTS Innovation Project Award , this time for the NACHA Best Innovation in ACH Award. “Most innovation today manifests in an experience,” he continued.

Innovation

Innovation Security Innovation Strategies Data

Finastra to help clients improve customer data management

How Fifth Third creates a data-driven CX

Webinars

Trending Sources

Bankers and aggregators disagree on data-sharing approaches

Webinars

Citizens Bank to push personalized ‘journeys’ based on data

Behind Mastercard’s approach to data security and privacy

Open Banking and Ecosystems

Euromonitor: Consumers don’t trust business to handle data

Fiserv: Open banking key to banks’ survival

Bank of America customers sent $27 billion through Zelle in Q1

Financial ecosystem fears long-term pandemic effects

With Credit Karma, Intuit to boost personalization

With new funding, Nova Credit to expand auto finance and mortgage businesses

Ally’s Muthukrishnan, chief information, data and digital officer, to speak at Bank Innovation Build

NEW REPORT: New Regs Open New Markets For Credit Unions

The Future of Loyalty in Banking is at Risk

Choosing the right chatbot vendor

Financial Institutions Benefit from AI, But Consumers Remain Skeptical

Weekly Wrap: Brand intimacy problems, and Citizens transforms its core

FDX moves 12 million consumers away from screen scraping

In Banking Innovation, Eyeing The Needs Of The ‘Digital Native’

Temenos: AI will separate winners and losers, eventually

Our 7 Questions to Prevent Bad Bank Technology

How US Bank, TD and RBC create conversational chatbots

Weekly Wrap: MoneyLion prepares for growth, as fintechs focus on holiday promotions

Traditional Customer Acquisition Methods in Banking Are Dead

6 Keys to Digital Banking Transformation Success

3 Resolutions for Digital Banking Success in 2021

Top Digital Banking Transformation Trends for 2021

4 Ways to Improve Bank and Credit Union CX Without Technology

Fidelity spins off Akoya in latest data-sharing business shake-up

Now Hiring: Banks & Credit Unions Need Digital Transformation Architects

Data and Digital Channels Key to Customer Retention

Open Banking, Data and Digital Channels Key to Customer Retention

6 Digital Banking Transformation Trends for 2022

Retail Banking Reflections and Keys to Success for 2022

How Financial Institutions Can Stop Chasing Their Tail Digitally

10 Factors That Will Determine Banks’ Future Relevance

6 Global Megatrends Impacting the Future of Banking

6 Global Megatrends That Are Impacting Banking’s Future

Executing What’s Possible With Digital Banking Transformation

Retail Banking Year in Review 2020: A Reflection in 20 Charts

BBVA Sees Results From Commitment to Financial Wellness

4 Pandemic Tech Trends That Will Permanently Alter Banking

FinServ At The Intersection Of ‘Expertise, Functionality And Experience’

Stay Connected