Bank Innovation
DECEMBER 3, 2019
Banking technology company Finastra is enhancing the rollout of its customer data strategy as clients face new competition. As part of this effort, the London-based company hired Lisa Fiondella as its first-ever chief data officer in November.
Bank Innovation
APRIL 20, 2020
Melissa Stevens, chief digital officer of the 160-year-old Fifth Third Bank, is using data to advance the bank’s innovation and customer service strategy, one that hinges on being a relationship-based bank.
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Bank Innovation
FEBRUARY 26, 2020
While data aggregators and bankers participating in the forum agreed on the principle that consumers should have the right […]. on Wednesday.
Bank Innovation
SEPTEMBER 17, 2019
On the heels of the fifth anniversary of Citizens Bank‘s IPO next week, the bank has launched a product and brand approach based on customer journeys called Made Ready. The strategy won’t result in any immediate changes in customer experience.
Bank Innovation
FEBRUARY 24, 2020
Fidelity spun off its data-aggregation business, Akoya, into its own company last week, giving financial institutions another tool to securely share customer data with third-party financial apps. Akoya will be […].
Bank Innovation
OCTOBER 28, 2019
Mastercard has unveiled a series of principles that underline its approach to data security and privacy. In a report about global data responsibility, the payments company outlined six guiding principles that companies can abide by when protecting their customers’ data.
South State Correspondent
MAY 9, 2022
Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.
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