PYMNTS

JUNE 22, 2020

It’s the battle against fraud that can be lost right at the beginning. There’s increased urgency on the part of financial institutions (FIs) to spend more time and money on battling fraud at the point of onboarding, especially as card-not-present transactions surge in the lingering wake of the coronavirus. alone topped $10.2

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

AUGUST 12, 2020

Visa has become a part of the ranks of companies experimenting with Phixius, a technology that assists credentialed service providers in exchanging and supervising digital payments data, NACHA said in a Wednesday (Aug. As of now, companies mainly trade data regarding payments with deals between two parties.

Data 198

Data Payments United States Fraud 198

PYMNTS

SEPTEMBER 22, 2020

The growth in digital transactions is also spurring a boost in friendly fraud, which occurs when legitimate customers either knowingly or unwittingly claim that they did not make legitimate purchases and seek reimbursement for them. It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

OCTOBER 22, 2020

A major provider of financial technology to banks, Mitek Systems said its digital identity verification software will now incorporate near-field communication (NFC) technology as well. Mitek, a top developer of digital identity verification and mobile check deposit technology, announced on Thursday (Oct.

Technology 134

Technology Comparison Security Customer Experience 134

PYMNTS

JANUARY 8, 2021

Equifax has inked a deal to purchase artificial intelligence (AI)-powered fraud prevention and digital identity technology provider Kount for $640 million. The acquisition of Kount will expand Equifax's differentiated data assets to bring global businesses the information and solutions they need to establish identity trust online.”.

Idaho 295

Idaho Fraud United States Customer Experience 295

PYMNTS

SEPTEMBER 17, 2019

Banks lost about $4 billion to account takeover (ATO) fraud attempts last year and fraudsters have been reluctant to abandon the scheme as this year progresses. Australian FIs are still feeling the repercussions of a breach to its New Payments Platform (NPP), which exposed the data of an unnamed number of banking customers.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

FEBRUARY 18, 2020

Banks are increasingly embracing new channels to offer seamless omnichannel services to their customers, but doing so often creates silos that handle large amounts of collected data. Omnichannel Fraud Protection. One report found that customers who use at least three channels provide double the revenue of those who use just one.

Fraud 131

Fraud Customer Experience Compliance Survey 131

PYMNTS

NOVEMBER 17, 2020

The number of real-time payments has risen dramatically in recent years, and APP fraud has grown alongside it. Bad actors typically perpetrate APP fraud in several ways. APP Fraud Ramps Up. Instances of APP fraud around the globe have continued to rise as real-time payment rails extend their reach.

Fraud 223

Fraud Payments Survey Security 223

FICO

NOVEMBER 16, 2022

Enterprise Fraud Solution Buyers Want More Agility, More Data. Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. Investing in Fraud Prevention and Detection. FICO Admin. Tue, 07/02/2019 - 02:45. by Andrew Manuel. expand_less Back To Top.

Fraud 52

Fraud Data Survey Regional 52

Perficient

DECEMBER 22, 2023

Positive Aspects of AI in Financial Services As noted by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques, have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes.

Risk Management 221

Risk Management Compliance Fraud Regulation 221

PYMNTS

SEPTEMBER 28, 2020

PYMNTS' September Preventing Financial Crimes Playbook , done in collaboration with NICE Actimize , analyzes the pandemic-era fraud landscape and identifies its many pitfalls. This fraud targets all demographics and generations, with U.S. Financial crime-fighters simply won’t suffer this state of affairs.

Fraud 202

Fraud United States Examples cryptocurrency 202

PYMNTS

MARCH 25, 2020

It is known that negative friction is bad, ruining customer experiences and leading to abandoned carts and all manner of dissatisfaction. Merchants in this category seem to be putting positive friction to use,” according to the March 2020 Merchant Fraud Decisioning Playbook , produced by PYMNTS and sponsored by Simility.

Fraud 100

Fraud Customer Experience Analytics Tools 100

Cisco

APRIL 26, 2022

The future of financial services will be shaped by the ability of financial institutions to extract and deliver more customer value from data. The convergence of mobile, cloud, and IoT technologies continues to create new opportunities for institutions to deliver personalized and contextual financial services. What Lies Ahead.

Big Data 148

Big Data Data Analytics Examples 148

Perficient

OCTOBER 15, 2020

The world of modern data and analytics continues to evolve and is very exciting. The change really began in earnest about 10 years ago with the introduction of Hadoop and big data processing. While this explosion of data use cases started on premises, it is most certainly migrating to the Cloud as the primary platform.

Analytics 332

Analytics Data Video Big Data 332

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. The digital experience demands real-time, frictionless interaction facilitated by robust cloud infrastructure and API programs.

Innovation 251

Innovation Regional Strategy Trends 251

PYMNTS

NOVEMBER 5, 2019

Fraud detection company DataVisor has teamed up with Experian to integrate the company’s “unsupervised machine learning powered transactional risk assessment capabilities” into the Experian CrossCore platform. The move will help detect fraud patterns, the companies said in a press release. “We DataVisor has more than 4.2

Fraud 107

Fraud Training Customer Experience Analytics 107

PYMNTS

FEBRUARY 5, 2020

The ACH payments and financial data exchange nonprofit NACHA is developing a digital platform to streamline payments by facilitating data sharing via a centralized hub, NACHA announced Wednesday (Feb. The NACHA Phixius platform enables connected service providers to securely exchange payment-related data.

Data 130

Data blockchain Fraud Customer Experience 130

PYMNTS

MAY 20, 2020

False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS.

Fraud 130

Fraud Mobile System Data 130

Perficient

APRIL 2, 2021

fraud detection and financial crime monitoring). It involves using software to analyze both structured and unstructured data (i.e., email, text, audio data), with the aim of identifying fraud or anomalous transactions. Personalization of Customer Services. Credit Decisions. Textual analysis.

Regulation 309

Regulation Industry Risk Management Analysis 309

FICO

MAY 10, 2023

Orchestration is what enables an enterprise to align its controls, grab the best data, derive the most important insights at the right time, and then take the appropriate actions to achieve specific business outcomes. Orchestration enables banks to execute processes related to customer experience and fraud prevention.

Fraud 52

Fraud Management Customer Experience Analysis 52

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon.

Conference 221

Conference Las Vegas Fraud Case Study 221

FICO

FEBRUARY 2, 2022

Respect the data. Be fascinated by your customers, not your technology. Make customers feel safe. I covered commandments 1, 2, and 9 in my post on The Customer Journey. Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

PYMNTS

NOVEMBER 11, 2019

Data holds the key to helping modern enterprises develop effective anti-fraud strategies. Many businesses are sitting on massive troves of it, but they are also facing down the three “V’s” of data complexity — velocity, variety and volume — which can make tackling fraud even harder. . Structured Versus Unstructured Data.

Analytics 116

Analytics Data Fraud Tools 116

PYMNTS

JULY 27, 2020

Synthetic ID fraud can be especially hard to spot. Using real credentials lends authenticity to these schemes and allows them to elude many fraud detection systems, and cybercriminals can avoid tipping off victims by not using pilfered identities wholesale. Nontraditional Data.

Data 146

Data Fraud US social media 146

FICO

JULY 6, 2023

Beyond the pleasure of leading a FICO Falcon Fraud Manager User Forum and moderating a couple of panel breakout sessions, I I was also able to catch up with many of the fraud-focused attendees from around the world. Scams: A Top Fraud Concern Scams are becoming a leading fraud concern, all around the world.

Fraud 52

Fraud Management Customer Experience San Diego 52

PYMNTS

JANUARY 15, 2021

The January 2021 Digital Consumer Onboarding Tracker® done in collaboration with Melissa informs on issues of the moment around how location data is making financial transactions safer and more accurate. Faulty data, on the other hand, can result in botched deliveries, inefficient operations and poor communication with customers.”.

Data 139

Data Los Angeles Study Fraud 139

PYMNTS

JULY 25, 2017

Technological advances are pushing the boundaries for what’s possible in a variety of industries. Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers.

Fraud 196

Fraud Online Retail Maine 196

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

South State Correspondent

JANUARY 23, 2023

With the capital raised by Elon Musk, Microsoft, and others, this year, banks look to license the technology utilizing a paid professional version and leverage the tool through the Microsoft Office Suite to accomplish a variety of tasks more efficiently. Customers can better get data on subscriptions, brands, cash flow, and changes.

Tools 370

Tools Examples Analysis Data 370

PYMNTS

JUNE 13, 2019

If it seems like cases of fraud and hacking are always in the news, that’s because new incidents pop up practically every day. According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2 According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

NOVEMBER 8, 2019

These platforms must ensure that all parties are trustworthy, putting them in precarious positions as they work to build their user bases without alienating either side with their anti-fraud measures. . Customers and professionals who use Handy’s platform must provide data that it can use to enhance interactions and build trust upfront. .

Fraud 101

Fraud User Experience Customer Experience Tools 101

Abrigo

SEPTEMBER 11, 2023

DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. So, what is generative AI?

Risk Management 195

Risk Management Data Technology Fintech 195

PYMNTS

JUNE 15, 2017

Can data make all the difference in the fight against payments fraud? Yes — if you know what to do with the data, and if you know where to find it in the first place. The discussion played off the findings of a new whitepaper from the firm titled, “Driving Up Conversion with Effective Fraud Management.”.

Fraud 115

Fraud Data Tools Management 115

PYMNTS

JUNE 22, 2017

Fighting fraud is a lot harder online, and a lot harder for merchants and consumers, as card-not-present transactions become the preferred method of malfeasance. In one recent announcement, payments provider TSYS and real-time learning technology platform Featurespace said they were joining forces to offer fraud prevention tools.

Fraud 162

Fraud Tools Cards Online 162

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Improving customer experiences was not the sole focus of 3DS 2.0’s The changes also include enhanced fraud protections for merchants. With the right partners in place, the risk-based nature and data analytics of 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

JUNE 5, 2020

Financial Institutions (FIs) that adopt open banking allow third parties like FinTechs to integrate with their application programming interfaces (APIs) to provide personalized financial management and payment apps that draw on bank customers’ data. How To Quickly Fight KYC Fraud. Why AML Checks Are Never Over.

Security 174

Security Fintech Data Fraud 174

PYMNTS

AUGUST 19, 2019

According to the Restaurant Readiness Index , 80 percent of QSR managers and customers reported positive experiences with loyalty programs. Rewards and loyalty programs also make attractive targets for fraud. These programs might not seem to be worth hackers’ time on the surface, but they store a great deal of personal data.

Mobile 159

Mobile Fraud Security Data 159