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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies.

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UK's Online Grocer Ocado Sued Over Patent Claims

PYMNTS

online grocery retailer Ocado is involved in a patent lawsuit over robotically-operated warehouse technology with robotics company AutoStore , Reuters reported. In response, Ocado said it is "not aware of any infringement of any valid AutoStore rights and of course we will investigate any claims once we receive further details."

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How An Online Automotive Deal Is Fueling A Retail Trend

PYMNTS

Automotive sales are increasing going digital — and more consumers are buying more used products of all types online. Carro, which operates in Singapore, Thailand and Indonesia, said more than $500 million worth of vehicles were sold last year on its platform, up from $250 million in 2017 and $120 million the year before.”.

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Retail banking trends to look out for in 2023

Independent Banker

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? According to a new report from PwC titled “Retail Banking 2025 and Beyond” (see sidebar), the retail banking industry is undergoing tremendous change—but, of course, community bankers already know that.

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Off-Price Retailer Stein Mart Files For Chapter 11

PYMNTS

Off-price specialty retailer Stein Mart, Inc. filed for Chapter 11 bankruptcy in the United States Bankruptcy Court for the Middle District of Florida, Jacksonville Division amid a challenging retail climate and the pandemic, the company said in a statement. In July, Ascena Retail Group, Inc.

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For Retailers, Getting Ready For Automation

PYMNTS

In an interview with PYMNTS, Tim Moran, senior vice president of product and marketing at Worldnet , told PYMNTS that the age of automated retail is dawning — but there is no one-size-fits-all approach. He noted that millennials have “grown up with the online world on their smartphones.” Some Exceptions to Automation.

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Retail Waste Backlash Provides eCommerce Opportunity

PYMNTS

And that seems likely to create new opportunities for certain types of online merchants. By 2023, manufacturers and retailers will have to donate, reuse or recycle the goods” under a program that the French prime minister called the first of its kind from any national government. Amazon’s Role. Liquidation Trends.

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