PYMNTS

JANUARY 10, 2019

CAN Capital added Siciliano from commercial financing company Marlin Business Services , where he served in a variety of roles, including CEO and chief operating officer. “Throughout his career, he has served the needs of small businesses, while building loyal teams that deliver innovative products and a great customer experience. .

Capital 134

Capital Leadership Customer Experience Lending 134

PYMNTS

JUNE 1, 2017

Office Depot has made some key changes in its leadership team, including naming a new chief digital officer. According to Chain Store Age , Kevin Moffitt is now the company’s chief digital officer. The company also named Troy Rice as president, retail division — a position that will focus on the company’s B2C customers.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

Perficient

FEBRUARY 19, 2021

Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. Management is more quantitative, while leadership is more qualitative.

Leadership 352

Leadership social media Survey Meeting 352

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. The company added bitcoin, ether and litecoin in 2017.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

JUNE 15, 2018

“eBay is evolving its organizational structure to best support this critical initiative as it begins managing payments on a small scale later this year and fully transitions to its new payments experience by 2021,” the company said in a press release.

Leadership 101

Leadership Payments Customer Experience Innovation 101

PYMNTS

MARCH 15, 2017

The company announced in a press release that Breitbard will also serve on the company’s leadership team. will directly oversee Banana Republic until Breitbard officially joins the company in early May. Mark brings significant retail leadership experience to Gap Inc., Art Peck, president and CEO of Gap Inc.,

Leadership 101

Leadership Customer Experience Branding America 101

Perficient

JANUARY 26, 2021

More blogs from our Sitecore team: How Leadership Drives Motivation for Career Growth at Perficient. Built In Recognizes Perficient as a Company with a Remote Culture Built to Last. See open jobs or join our talent community for career tips, job openings, company updates, and more!

Training 322

Training Community Leadership Strategy 322

Independent Banker

MAY 31, 2022

As ICBA’s chief innovation officer, it’s my job to push the envelope, to make people uncomfortable. Community bankers can, through their leadership and action, change culture and spark innovation in various ways, including: 1. Innovative leaders communicate openly and broadly across an organization. It’s in you.

Community Bank 120

Community Bank Community Innovation Meeting 120

Insights on Business

NOVEMBER 16, 2016

And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

Perficient

MARCH 8, 2023

Promote the advancement of women into leadership roles. According to Forrester , companies in the top quartile for gender diversity are 21% more likely to have above-average financial returns. The program has 10 courses in topics including business finance, digital marketing, and innovation strategy.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

Gonzobanker

JULY 8, 2022

Today, banks have no choice but to look more like tech companies: tech companies are offering banking services, innovative financial institutions are deploying banking as a service (BaaS) offerings, and digital transformation is dominating the strategic priorities of most financial institutions. Innovation Leader.

Resources 138

Resources Leadership Technology Management 138

PYMNTS

DECEMBER 27, 2019

“Ashley is a world-class executive who has demonstrated the ability to redefine customer experiences and drive growth at the world’s largest retailer, and we are confident that he will be successful in leading Michaels forward,” said James Quella, chairman of The Michaels Companies Board of Directors, in a press release. “We

Leadership 131

Leadership Retail Customer Experience America 131

Perficient

AUGUST 5, 2020

Engaging Leadership Inspires Collaboration and Teamwork. The leadership is really great! The LDC also welcomes the team to join in on company-wide activities like Game Night, Karaoke, and Potlucks which are a lot of fun and a good way to connect with one another. The culture is a lot like a professional sports team.

Technology 441

Technology Austin Leadership US 441

PYMNTS

SEPTEMBER 20, 2018

Adobe announced it has entered into a definitive agreement to acquire software company Marketo for $4.75 With nearly 5,000 customers, Marketo combines planning, engagement and measurement capabilities into an integrated B2B marketing platform. Until then, each company will operate independently.

CA 143

CA Customer Experience Leadership Software 143

PYMNTS

NOVEMBER 9, 2018

“The strength of our brand in Japan, the momentum in our business, and the spirit of our partners who proudly wear the green apron give me great confidence in our ability to elevate the Customer Experience and drive growth to continue to build our brand,” Kevin Johnson, Starbucks president and chief executive officer, said in a press release. “We

Leadership 145

Leadership Customer Experience Branding Mobile 145

PYMNTS

JUNE 18, 2019

Other investors include banks in the Middle East and Southeast Asia, according to a release by the company. The company wants to continue to innovate payments solutions using ID and digital money technology. Other customers include Khaleeji Commercial Bank, An Post, Think Money Group, Tandem Bank and numerous others. “As

Leadership 161

Leadership Customer Experience Innovation Capital 161

PYMNTS

FEBRUARY 14, 2018

“Brian is a proven, world-class executive, who will bring fresh energy and leadership to drive excellence across every aspect of our business,” Chipotle’s CEO Steve Ells said in a statement. That announcement came three years after the company said it would offer delivery through DoorDash in 2015.

Branding 108

Branding Leadership Customer Experience Innovation 108

Perficient

NOVEMBER 21, 2023

I see myself as a resource for sellers throughout Perficient by offering thought leadership and strategy that elevate conversations with our insurance clients and prospects. How would you say your role supports Perficient and our clients? We’re developing industry solutions needed by many of the largest insurance companies in the market.

Industry 221

Industry Meeting Conference Maine 221

Abrigo

MAY 5, 2022

Weekly episodes highlight innovators and industry players driving innovation in the financial services industry. Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. keep me informed.

Community 195

Community Lending Maine Resources 195

PYMNTS

JUNE 13, 2017

With over 20 years of leadership experience in executive retailer roles, Goldberger comes to online jeweler Blue Nile having served at Target as chief digital officer and president as well as vice president of kids’ taste and business development at Gilt.com.

Leadership 109

Leadership Customer Experience Online Retail 109

CB Insights

FEBRUARY 13, 2020

This growth has created major opportunities in the payments space, and companies like Stripe — the payments unicorn valued at a masive $35B — are hungry to capitalize on them. As a result of its product innovation efforts, Stripe has seen explosive growth in product adoption and valuation. A decade of online payments innovation.

Online 98

Online Company Retail Payments 98

PYMNTS

JULY 3, 2018

We look forward to working with Synchrony to double down on our innovative consumer credit experiences for our customers and profitably grow the portfolio over time.”. This collaboration plays to both companies’ strengths in providing seamless digital payments and innovating for partners, merchants and consumers.

Leadership 101

Leadership Cards Branding Customer Experience 101

PYMNTS

JULY 6, 2017

Word on the street is that longtime rivals QVC and Home Shopping Network (HSN) have consolidated to become one company. QVC’s parent company, Liberty Interactive Corp., Given the nature of the retail industry, the consolidation of these two companies will help strengthen the future of home shopping networks. already owned a 38.2

Retail 100

Retail Video Innovation Leadership 100

PYMNTS

JULY 23, 2018

PayU , the online payment company owned by Naspers , announced Monday (July 23) the acquisition of payments technology platform ZOOZ. billion new customers via the PayU Hub platform, which was designed by ZOOZ. A source told Reuters the deal was valued at between $80 million and $100 million.

Leadership 101

Leadership Customer Experience Analytics Payments 101

PYMNTS

APRIL 26, 2019

Starbucks President and CEO Kevin Johnson pointed out the continued momentum of the company’s mobile app rewards program in its earnings call. During the second quarter, the company expanded its active member base by half a million customers — a 13 percent increase — and took the ranks of its active mobile app rewards membership to 16.8

Mobile 139

Mobile United States Leadership Company 139

PYMNTS

SEPTEMBER 18, 2019

The company also released an NFC-enabled bag called The Hug, which was only available for a very limited time. We continue to thoughtfully evolve within Japan’s elevated coffee culture to maintain a leadership position and achieve profitable growth for the long-term.”. “We Previous Touch releases included a phone case and a flask.

Leadership 110

Leadership Branding Customer Experience System 110

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Today, the UBank team continues to challenge itself to think about what it can do next for its customers, but it’s not looking to drive innovation with more people.

Leadership 87

Leadership Case Study Innovation Online 87

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Today, the UBank team continues to challenge itself to think about what it can do next for its customers, but it’s not looking to drive innovation with more people.

Leadership 79

Leadership Case Study Innovation Online 79

Gonzobanker

DECEMBER 19, 2022

In January, we were discussing crypto and the need to formulate customer crypto strategies. In December, the founder and CEO of Crypto Exchange company FTX was arrested in the Bahamas (yah, don’t ask) and charged with fraud and conspiracy. Let’s see how this new scale allows for big investments in future innovation.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

JUNE 14, 2016

In addition, I spend a good deal of my time with the rest of the leadership team at Enova to identify our key strategic priorities as a company, whether it’s employee engagement, new products or markets, and, of course, strong financial performance. PYMNTS: What is the most difficult part of your job and why?

Analytics 100

Analytics Customer Experience Data Leadership 100

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

Conference 115

Conference Customer Experience Industry Trends 115

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation.

Strategy 77

Strategy Cyber Security Survey Security 77

Perficient

OCTOBER 29, 2020

It’s unfair to fault Quibi’s leadership for failing to anticipate a global pandemic. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

Gonzobanker

DECEMBER 14, 2023

Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. billion for the company a few years earlier.

Fintech 194

Fintech Community Regional Technology 194

Perficient

MAY 21, 2021

While it was a challenge for her to learn about computers and applications from a developer perspective, her app earned rave reviews from Bright Paths students, Perficient colleagues, and Hackbright leadership. . She previously worked at an insurance company and created custom database queries as part of her job.

Milwaukee 348

Milwaukee Software Course Detroit 348