PYMNTS

JUNE 1, 2017

This new role, which builds off his current position as senior VP, eCommerce, will focus on all of the company’s digital-related activities, with Moffitt responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating its online and mobile growth.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

PYMNTS

MAY 22, 2018

Ahold Delhaize USA , the supermarket operator, announced news on Tuesday (May 22) that it is creating a new entity dubbed Peapod Digital Labs, which will drive digital and eCommerce innovation. In a press release , the company said it has named JJ Fleeman as president of Peapod Digital Labs and chief eCommerce officer.

Branding 100

Branding Innovation America Strategy 100

Insights on Business

MARCH 6, 2019

Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2] Digitally reinventing themselves, financial services firms are leveraging AI to achieve superior customer experiences, create new revenue streams and lower costs. Free the humans!

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

NOVEMBER 2, 2018

The eCommerce retailer brought Bonobos and Nike dedicated shops to its site, Chain Store Age reported. Jet.com President Simon Belsham said, according to the outlet, “As we continue implementing our new strategy focused on the city consumer, we’re delighted to welcome Nike and Bonobos to Jet.com. It gets better the more you use it.

Branding 123

Branding New York Retail Customer Experience 123

Bobsguide

AUGUST 7, 2022

Finastra’s partner Luxoft, a DXC technology company, was selected to manage the end-to-end implementation and services of Finastra Kondor in the cloud. In 1992, The Co-operative Bank took a pioneering step to become the UK’s first bank to have a customer-led Ethical Policy. About Luxoft, a DXC Technology Company.

Operations 68

Operations Strategy Innovation Policies 68

PYMNTS

FEBRUARY 25, 2016

The lingerie business is booming, thanks in part to Adore Me — a startup that has posted double- and triple-digit growth over the past few years and has shaken the lingerie industry to the core with its fast-fashion model, savvy digital strategies and inclusive “customer-first” mentality. Experts are starting to say yes.

Branding 100

Branding New York City Retail Online 100

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. CFOs must recognize and accept that a digital journey that is judged by the customer experience it creates is messy.

Customer Experience 144

Customer Experience Strategy Community ATM 144

PYMNTS

FEBRUARY 23, 2018

McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery. The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. Starbucks’ $18.4 Burger King’s $9.3

Online 101

Online US Payments Mobile 101

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. But then again, Rockland Trust Co. is not typical. Alex Jimenez. Rockland Trust Co.

Innovation 70

Innovation Community Bank social media Community 70

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. And that became table stakes for a lot of retailers.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

JANUARY 24, 2017

Department stores, specialty retailers, grocery stores, hotels, quick-service restaurants and convenience stores — if they take payments for goods or services, then Verifone wants to make it possible to design that payment into a full digital strategy. It can get almost overwhelming,” Robson noted. So how do they do it?

Retail 100

Retail Online System Digital Strategies 100

FICO

JUNE 21, 2022

New IDC research predicts that within the next two years around 30% of global Tier-1 banks will rely on relevant and responsible personalization as a key differentiator to retaining loyal customers. Key Steps on the Digital Decision Platform Journey. It's a question continually posed in The 11 Commandments of Digital Banking.

Management 52

Management Customer Experience Regional Strategy 52

FICO

JULY 11, 2022

There are dynamic shifts occurring in terms of how customers prefer to communicate with the companies that they do business with, especially when it involves debt collection. Today, customers have an expectation around personalized services and convenient communication channels. Tue, 07/02/2019 - 05:23. by AJ Travagline.

Strategy 52

Strategy Analytics Operations Digital Strategies 52

FICO

JUNE 16, 2021

Many businesses don't properly detail the ‘unhappy’ path sufficiently, assuming (or rather hoping) most customers will follow the 'happy' path. A poor customer experience can negatively impact customer retention and seem them switch to a competitor that offers a more sophisticated, streamlined approach.

Analytics 52

Analytics Survey Cards Customer Experience 52

FICO

MARCH 28, 2023

It involves using data and analytics to better understand the wants, needs and preferences of individual customers, and then using those insights to deliver unique experiences and moments throughout their journey. And finally, operationalizing the insights at scale to create bespoke, “in moment” customer experiences.

How To 52

How To Analytics Data Strategy 52

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. Companies are turning to accelerators, funds, and labs to try to find the next big thing that will reduce fraud, speed up transaction times, and catch on with consumers.

Innovation 78

Innovation blockchain Technology Groups 78