Remove Community Remove Customer Experience Remove Operations Remove social media
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Retail Branding Comes Off The Back Burner

PYMNTS

If a retailer has been focused on an excellent customer experience, that should drive messaging to all three groups. Part of that communication and brand strategy must include social media, which too many retailers have de-emphasized. Are you going to extend the grace period on your return policy?

Branding 145
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Improving Customer Experience Through Digital Reinvention

Insights on Business

For traditional businesses, adapting to this trend involves fundamentally reinventing strategy, operations and technology. Strategically, digitally reinvented businesses maintain an overarching focus on experience rather than production. And data can be structured in databases or unstructured in social media and video.

Insiders

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The ICBA 22/23 executive committee is all in

Independent Banker

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

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Brand Differentiation – How One Bank Is Producing 132% Profit Growth

South State Correspondent

It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity. Step 4: Reallocate Advertising Dollars into Customer Service. At the heart of the Bank’s brand differentiation strategy is superior customer service driven by “XPeers.”

Branding 221
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10 Top Banking Podcasts You Should be Listening to

Abrigo

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. Main Street Banking: A Podcast for Community Bankers 8. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations.

Community 195
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How Texas Restaurants Are Using A Safety Seal of Approval To Get Customers Back

PYMNTS

In a nod to community efforts to boost customer experienced, individual consumers can report on health efforts at Texas eateries — and whether they are enforcing standards such as social distancing and more official standards mandated by the state’s governor. That might change a bit when this is all over.

Texas 211
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Trust: Once Again the Most Precious Currency in Banking

Gonzobanker

Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.