Gonzobanker

OCTOBER 13, 2020

This fast pace has banks and credit unions contemplating how they can compete in this mobile “arms race” and what unique value smaller institutions can bring to the table. . With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources.

Strategy 156

Strategy Digital Banking Digital Strategies Mobile 156

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. banks, the banking industry was found to be lacking. Automotive dealers (570) and property managers (558) fared best of all.

Retail 103

Retail Study Online Mobile 103

South State Correspondent

OCTOBER 4, 2023

Maybe technology and maybe fraud, but other than that, it is hard to duplicate that success rate. Most of these campaigns revolve around an email drip campaign, digital advertising, retargeting, social media, podcasts/video, and print. Where else can you get consistent triple-digit ROIs? Marketing can.

Marketing 195

Marketing Taxes Training Management 195

William Mills

FEBRUARY 7, 2017

According to the Safe Systems’ 2017 Community Bank Information Technology Outlook Study, more than 80% of survey respondents have been affected by debit card fraud and email phishing attempts in the last 18 months, and due to these threats, more than 77% increased their IT security spending in the last 18 months.

Report 40

Report social media Customer Experience Industry 40

Social Assurance

JULY 20, 2017

This is why Millennials and Gen X-ers like me are some of the highest people at risk for financial theft and fraud. This false sense of digital security that so many consumers have is exactly the reason that financial institutions have an obligation to maintain a consistent presence on social media. Let them know what to expect.

Millennials 21

Millennials Compliance social media Security 21

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. The Overhyped Tech of the Year – Real-Time Payments.

Fintech 194

Fintech Community Regional Technology 194

Independent Banker

NOVEMBER 13, 2014

Those touch points include branches, online banking, call centers, ATMs, mobile banking, email and instant messaging, and now social media platforms. TaaS refers to the outsourcing and centralizing a bank’s computer hardware and software needs to a single specialty company. Identity 2.0. Technology as a Service.

ATM 70

ATM social media System Technology 70

Social Assurance

JULY 20, 2017

This is why Millennials and Gen X-ers like me are some of the highest people at risk for financial theft and fraud. This false sense of digital security that so many consumers have is exactly the reason that financial institutions have an obligation to maintain a consistent presence on social media. Let them know what to expect.

Millennials 12

Millennials Compliance Security social media 12

Gonzobanker

DECEMBER 22, 2015

Jill Castilla, CEO of Citizens Bank of Edmond, Okla. This year, the award is less about advancing “your career” as it is about advancing “your bank.” No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond).

Community Bank 60

Community Bank Apple Community Technology 60

William Mills

MAY 11, 2016

The account has a tie into social media and sharing. Started talking about the challenge of having to change credit cards all the time (due to fraud). This is an extension of business services, powered by a local community bank. A mobile wallet powered by a local bank, built on the Malauzai platform.

Video 40

Video Mobile social media Analytics 40

Gonzobanker

NOVEMBER 18, 2014

The “Transforming Customer Experience When Fraud Attacks” session was timely with Mike Young of EverBank getting specific about how the bank debriefs and learns from its voice of the customer calls. Bank’s Dominic Venturo’s session on innovation rocked. Where are the new capabilities? Where are the signings? Online delivery?

Chicago 97

Chicago Retail Branch Design Training 97