Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Community banks and credit unions, in total, have 56 million. It involves trial and error. ” –Clement Mok.

Customer Experience 144

Customer Experience Strategy Community ATM 144

Gonzobanker

FEBRUARY 11, 2021

There’s a saying that “some things never change,” and when it comes to mid-size banks’ and credit unions’ technology priorities, there’s some truth there. Improving the customer experience” has been financial institutions’ (FIs) top tech priority for the past three years with roughly three-quarters of institutions citing it as a top priority.

Lending 128

Lending Fintech Technology System 128

William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience. Download the full report here.

Report 40

Report social media Customer Experience Industry 40

Independent Banker

MARCH 15, 2015

Technology companies are releasing ever-more sophisticated and accessible biometric authentication systems for banks, from real-time voice recognition, to fingerprint and ear scans, to facial scans via selfies, to detecting an individual’s particular behavior patterns. Avivah Litan, a technology analyst at Gartner Inc. in Potomac, Md.,

San Francisco 70

San Francisco Community Bank System Technology 70

Independent Banker

FEBRUARY 24, 2015

Technology companies are releasing ever-more sophisticated and accessible biometric authentication systems for banks, from real-time voice recognition, to fingerprint and ear scans, to facial scans via selfies, to detecting an individual’s particular behavior patterns. Avivah Litan, a technology analyst at Gartner Inc. in Potomac, Md.,

San Francisco 70

San Francisco Community Bank System Technology 70

Independent Banker

FEBRUARY 3, 2016

By capturing and analyzing each customer relationship and its behavioral patterns, in real-time, integrated CRMs allow all bank staff to see the data and use it to create a truly exceptional customer experience, leading to higher wallet share, increased loan growth, better customer acquisition and healthier deposits.

Leadership 70

Leadership Customer Experience Management Data 70

Jeff For Banks

DECEMBER 28, 2023

I work for The Kafafian Group, a community bank consulting firm based in Bethlehem, Pennsylvania. Many of my readers might not know what my firm does, so I want to dedicate this post to the problems we help community bankers solve. And they can download anything they see within the portal for their own analysis and dashboards.

Groups 87

Groups Capital US Community 87

William Mills

JANUARY 25, 2018

Please download the full report [link]. Sample findings include: James Van Dyke, CEO of Futurion, says that large Customer Experience (CX) projects take 21.5 Community Banks. The report includes industry research about what technology, solutions and services U.S. bankers will likely purchase this year. Compliance.

Report 40

Report Technology Innovation Atlanta 40

William Mills

MAY 11, 2016

Demo: “Audit Smarter” – ask clients to download mobile app for security authentication. Can set-up link to bank accounts or drag and drop in statements from bank accounts. ^KT. Digital customers are more profitable customers. He can just download an app and fill out code. Adds in Social security.

Video 40

Video Mobile social media Analytics 40

Abrigo

FEBRUARY 6, 2024

Takeaway 2 Community banks may face challenges seeking reimbursement for breach of warranty claims filed with other FIs. Takeaway 3 Banks and credit unions should leverage new tools to improve check fraud prevention that can ease the burden on their staff and safeguard customers.

Fraud 221

Fraud Training Trends Regional 221

South State Correspondent

JUNE 27, 2023

It’s a way for banks to speak with each other, and it started to be phased in during the first quarter of this year with the goal of a complete conversion by 2025. While this is mostly the domain of large banks, there are three reasons why your community bank should consider adopting this language to increase future bank performance.

System 195

System Data Examples Payments 195

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Growing loans, earnings are banks' top challenges in 2021. Download Infographic.

Lending 221

Lending Technology Survey Examples 221

PYMNTS

SEPTEMBER 23, 2016

The first is the obvious issue: They lack the massive scale and deep IT pockets of the large banks. Most regional and community banks aren’t in the position to develop cutting-edge mobile banking products in-house. Community banks just aren’t offering that, according to Fossella.

Mobile 100

Mobile Community Bank Tools Community 100

Fintech Labs Insights

JULY 22, 2015

Fueled by a strong, open API strategy, Backbase’s platform gives FI’s the ultimate freedom and flexibility to work with any core and third party vendor, to create a best-of-breed digital banking offering for their clients. Fidor Bank introduced community banking five years ago.

San Francisco 12

San Francisco Video Fintech Data 12

Fintech Labs Insights

AUGUST 1, 2016

Backbase offers 60-second onboarding for financial services companies to accelerate customer acquisition with a simple, fast, and seamless omni-channel onboarding journey. Bankjoy offers developers a banking API for a modern, real-time, holistic interface for credit unions and community banks.

How To 12

How To Analytics Millennials Data 12