William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience.

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Report social media Customer Experience Industry 40

William Mills

JANUARY 25, 2018

Key areas of focus include:1) the impending war for talent; 2) shift to back-office or banker technologies; 3) gap in resources between large and small financial institutions; and 4) how service professionals could be the big winner this year. Please download the full report [link]. Branch Technologies. Community Banks.

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Report Technology Innovation Atlanta 40

William Mills

MAY 11, 2016

Demo: “Audit Smarter” – ask clients to download mobile app for security authentication. Can set-up link to bank accounts or drag and drop in statements from bank accounts. ^KT. Digital customers are more profitable customers. He can just download an app and fill out code. Adds in Social security.

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Video Mobile social media Analytics 40