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How Can Real-Time Decisions Improve the Customer Experience?

PYMNTS

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? Joe received a BA in Economics from Lewis University and an MA in Economics from the University of Illinois at Chicago.

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Connecting Loyalty, Analytics, and Personalization in the Payments Industry

Perficient

While a Chicago Bears credit card likely means I will not be buying an Aaron Rogers jersey, an Ann Taylor Loft card might indicate I like stylish but machine-washable clothes. This idea extends to every piece of customer loyalty. Especially now, data acquired from loyalty programs show brands relevant ways to engage with customers.

Analytics 309
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Banking in depth: Embracing disruption, transformation and high-touch customer experience

ATM Marketplace

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of America, sat down to talk about strategies for staying a step ahead of emerging competitors and digital disruptors looking to mix it up in the traditional banking world.

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Top 13 Bank, Fintech & Financial Services Marketing Conferences

Fintech Labs Insights

For financial marketers, especially those in credit unions and community banks, the biggest event of the year, The Financial Brand Forum , is just two months away. While dedicated financial marketing events are limited, there are many other wide-ranging fintech and banking events that have numerous sessions on marketing and product topics.

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Investment startup Dough bags $20m to join fee-free trading race

Bank Innovation

Chicago-based investment app Dough is making a bet on customers who want to trade for free on their phones. On Tuesday, the company confirmed a $20 million funding round to expand its financial literacy program in advance of a mobile trading product in September. To this end, it’s debuted select videos on YouTube.

Chicago 210
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Taking The Convenience Store Uptown, Upscale And Omnichannel

PYMNTS

But Foxtrot, a small company out of Chicago, is reinventing convenience store retail and taking it uptown. It’s an ambitious business model, which so far has been limited to eight locations in Chicago, but certainly enough to prove the concept for LaVitola, who is an investment banker by trade, and his team.

Chicago 130
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Taking The Convenience Store Uptown And Upscale

PYMNTS

But Foxtrot, a small company out of Chicago, is reinventing convenience store retail and taking it uptown. It’s an ambitious business model, which so far has been limited to eight locations in Chicago, but certainly enough to prove the concept for LaVitola, who is an investment banker by trade, and his team.

Chicago 130