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How Can Real-Time Decisions Improve the Customer Experience?

PYMNTS

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? Joe received a BA in Economics from Lewis University and an MA in Economics from the University of Illinois at Chicago.

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Banking in depth: Embracing disruption, transformation and high-touch customer experience

ATM Marketplace

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of America, sat down to talk about strategies for staying a step ahead of emerging competitors and digital disruptors looking to mix it up in the traditional banking world.

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How Experiential Retail Is Giving Physical Stores An Edge

PYMNTS

But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. One of the most commonly talked-about and executed strategies in the 2020 connected commerce world is experiential marketing. Wine and cheese for the shoppers?

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Investment startup Dough bags $20m to join fee-free trading race

Bank Innovation

Chicago-based investment app Dough is making a bet on customers who want to trade for free on their phones. On Tuesday, the company confirmed a $20 million funding round to expand its financial literacy program in advance of a mobile trading product in September. To this end, it’s debuted select videos on YouTube.

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Pizza Goes High-Tech

PYMNTS

But then again, New Yorkers take pizza unusually seriously, a fact former Daily Show host — and proud New York style pizza fan — Jon Stewart proved during 3:32 minutes of pure unadulterated hatred for Chicago-style pizza. How appetizing. So what are they doing — and how will it change Saturday nights going forward?

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Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

Gonzobanker

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Entrepreneur Gary Vaynerchuk implored the crowd to get beyond the marketing talk and stop marketing in the past. General Sessions. C’mon Avanade!

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Wall Street Woes Take The Retailer’s Eye Off The Customer

PYMNTS

The second is the stock market – which, for retailers, has become completely untethered from reality. While the unemployment rate has settled around 10 percent and big retailers are declaring bankruptcy with disturbing frequency, the stock market is where most people would like to be right now: back on New Year’s Day, 2020.