Celent Banking

SEPTEMBER 13, 2016

Celent Model Bank is awarded for best practices of technology usage in different areas critical to success in banking, and is the main award that a financial institution (FI) can win from Celent. We judge those initiatives on three core criteria – business benefits, degree of innovation, and technology or implementation excellence.

Case Study 100

Case Study Innovation Guidelines Study 100

FICO

MARCH 7, 2022

But for many institutions, the ability to offer the latest, cutting-edge customer communication solutions is beyond them, primarily due to cost constraints, or because their legacy technology systems are not fit for purpose. Operational efficiency is poor. Case Study in Communications.

eBook 52

eBook Strategy Case Study Customer Experience 52

PYMNTS

DECEMBER 11, 2019

Technology and social media company Facebook is also growing more involved in the sharing economy. To learn more about how millennial payment and booking preferences are changing the travel and sharing economies, visit the Playbook’s Case Study. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

SEPTEMBER 13, 2016

The firm said that an analysis of the top 50 debit card issuers in the United States showed that FIs adopting the instant issuance experience typically see 50 percent growth in purchase volumes, with a 34 percent boost in transactions, when measured against FIs that do not offer instant issuance. in the past year.

Case Study 100

Case Study United States Analysis National 100

PYMNTS

JUNE 12, 2019

LISNR Case Study. That’s a mouthful, but what it means is that LISNR, which sells ultrasonic sound transmission technology for use in retail and payments, gets an opportunity for an innovation boost via the collective effort of incubation. Customer Journey. The basic idea behind LISNR is to send data securely via audio.

Innovation 192

Innovation Retail Metro Case Study 192

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

South State Correspondent

MARCH 23, 2022

If your bank struggles to create a clear value proposition and brand differentiation, then we have a case study for you. Their secret – fanatical customer service. It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity.

Branding 221

Branding social media Strategy Data 221

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. Once the Roadmap and team objectives are established, stakeholders should work with information technology partners to identify high-level solutions. What is Agile?

Meeting 294

Meeting Examples UX Case Study 294

Payments Source

JANUARY 1, 2018

And what are the existing and emerging technologies that marketing teams will be spending more on in 2018? Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Three areas caused the most distress in Q3 2017: Dated or inaccurate data impedes effectiveness of marketing operations.

Trends 72

Trends Customer Experience Survey Data 72

PYMNTS

OCTOBER 10, 2016

We realized the technology the operators were using was very good at being operational. The technology also didn’t tell the operators why a customer is important, why they should matter to them and what the operator could do to make them feel special.”. ” The Customer Experience.

How To 100

How To Operations Data Study 100

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. A truly agile operating model. PaaS also helps speed time to market because it reduces barriers from idea to production, which means new products get to customers faster.

Leadership 87

Leadership Case Study Innovation Online 87

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. A truly agile operating model. PaaS also helps speed time to market because it reduces barriers from idea to production, which means new products get to customers faster.

Leadership 79

Leadership Case Study Innovation Online 79

FICO

JUNE 5, 2019

“We have improved our marketing efficiency, response rate and customer satisfaction, by upgrading our marketing campaigns to more personalized ones, using FICO’s world-class decisioning technology,” said Jingiao Yu, director of technology, Credit Card Center at China Minsheng Bank. Credit Card Growth - What's Next?

Management 40

Management Cards Case Study Marketing 40

Lex Sokolin

DECEMBER 10, 2020

The case study of Shopify is case in point?—?the The first part of the qualifying journey to sell embedded finance here is to check whether some particular merchant experience is networked correctly, meaning, it uses the right web infrastructure. This specialization will lead to better B2C customer experiences.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The case study of Shopify is case in point?—?the The first part of the qualifying journey to sell embedded finance here is to check whether some particular merchant experience is networked correctly, meaning, it uses the right web infrastructure. This specialization will lead to better B2C customer experiences.

Branding 52

Branding Apple Capital US 52

Insights on Business

FEBRUARY 3, 2019

The future is here with the convergence of technologies and capabilities including AI, robotic process automation, blockchain, advanced analytics and cloud. Supported by innovative technologies and processes, this collaboration between humans and machines further enhances the strengths of the organizations that embrace it.

Customer Experience 157

Customer Experience social media Case Study Video 157

Fintech Labs Insights

MAY 14, 2017

From a technologist’s perspective, what’s unique and game-changing about your technology? Williams: Electronic signature as a whole is game-changing technology because it allows organizations to fully automate businesses processes – processes that would normally fall to paper whenever a signature or approval is required.

Community 15

Community Management Analytics Case Study 15

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 150

Data Customer Experience Analytics Case Study 150

Celent Banking

DECEMBER 20, 2016

One Analyst’s Recap: The event was an engaging mix of bank-presented case studies, vendor perspectives and analyst analysis. Business climate, customer expectations, technology, competition, regulation – all are in a state of change. Hertz’ initial kiosk difficulties had nothing to do with technology.

Case Study 100

Case Study Metro Study Capital 100

PYMNTS

OCTOBER 29, 2019

CUNA Mutual Group reported last month that 177 fewer CUs operated than in the year prior, with mergers and acquisitions accounting for many of these losses. Third-party technology providers are also finding partnership opportunities in the CU space. Developments From Around The Credit Union World. About the Tracker.

Data 103

Data Maine Analytics Case Study 103

FICO

JUNE 21, 2022

Decision Platform Know-How Makes Winning Customers Personal. Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers. How Decision Platform Technology Drives Agility. Using Technology to Make Decision-Making Personal.

Management 52

Management Customer Experience Regional Strategy 52

FICO

OCTOBER 1, 2019

Digital disruption, customer centricity, and decisioning technologies have combined to create a dilemma for companies seeking to improve client satisfaction and retention: should they do nothing, and take a wait-and-see approach? Or should they take the initiative and go through the pain of reinventing themselves? . by Bill Waid.

Strategy 40

Strategy Analytics Case Study Industry 40

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. What ISO 20022 is for global payments, the Financial Data Exchange (FDX) is for consumer financial data.

Conference 195

Conference Payments Fraud Data 195

FICO

NOVEMBER 15, 2022

Regardless of the channel or product, providing the customer with the right offer or service at the right time via the right channel, can all be determined by analysing their behaviour with the different products they have with the lender. Case Study – How Loblaw Adopted FICO Analytics to Deliver Customer Loyalty at Scale.

Analytics 52

Analytics Fraud Case Study National 52

FICO

OCTOBER 23, 2019

This highlights an opportunity that exists for credit unions and smaller lenders in the market to use technology to level the playing field. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

This highlights an opportunity that exists for credit unions and smaller lenders in the market to use technology to level the playing field. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

This highlights an opportunity that exists for credit unions and smaller lenders in the market to use technology to level the playing field. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

CB Insights

APRIL 3, 2018

Below, we analyze how AI, machine learning, and computer vision-based technologies — including robots used for heavy lifting, navigation, and assembly tasks — are impacting all parts of the retail chain, from the manufacturing of goods all the way to their distribution. Operations are scheduled to begin in 2018.

Retail 78

Retail Online Branding Strategy 78