PYMNTS

OCTOBER 16, 2020

Study Shows Americans Struggling As Savings Dry Up. billion in sales during Prime Day on Amazon’s online marketplace, as eCommerce activity surges in the wake of the coronavirus pandemic, the tech giant reported. Retail Sales, Card Data Point To Continued Consumer Spending Rebound. billion in Prime Day sales. 16 (Friday) J.P.

Google 146

Google Study North Carolina Nebraska 146

PYMNTS

FEBRUARY 11, 2019

Consumers won’t be walking up to a cashier after standing in a checkout line to swipe a card when they visit a store. In a world where, as the Census says, 90 percent of retail sales still happen in the physical store, cards rule. Amazon, of course, owns Whole Foods and operates its own branded book stores and convenience stores.

Online 197

Online Retail Mobile Branding 197

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

JANUARY 19, 2021

A new year has begun, but the pandemic continues to throw financial and operational curveballs at banks, businesses and their consumers regarding how they conduct daily tasks or routine payments. Another study found that 55 percent of U.S. Another study found that 55 percent of U.S. The report noted that U.S.

Fraud 155

Fraud Tools Mobile North Carolina 155

PYMNTS

OCTOBER 9, 2020

Brick-and-mortar commerce has rebounded in recent months, but consumers are still heading online for many of their purchases, maintaining trends set in the early months of the pandemic. These wallets are connected to familiar debit or credit cards, the details of which must also be kept safe from enterprising fraudsters.

Fraud 188

Fraud Retail Report Online 188

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 One recent study reported that chargebacks rose 179 percent in the past two years. percent to 45.6

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

AUGUST 28, 2019

Studies suggest that even next-day delivery may be too slow. A significant share of Generation Z consumers — those aged 18 to 25 — are turning to buy online, pick up in store ( BOPIS ) purchasing models to meet their speed needs. Rural customers may therefore see diminished online delivery offerings. Tractor Supply Co.

Retail 108

Retail Online Study Alaska 108

PYMNTS

OCTOBER 16, 2020

What was once a small but meaningful constituency — online shoppers — suddenly seem to be holding all the cards. The use of online direct-to-consumer (D2C) channels to purchase consumer-packaged goods (CPG) has grown by 50.1 Physical and digital marketplaces remain more prevalent, however,” that study also found , “as 80.2

Branding 211

Branding Study Online Retail 211

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. Our research shows that 85.3 Payments Innovation Leads the Way .

Study 205

Study Cards Payments Innovation 205

PYMNTS

DECEMBER 21, 2020

Promotion abuse scams occur when individuals take undue advantage of rewards, sales or other promotions offered by merchants, which can prove especially costly to businesses operating within leaner margins during the pandemic. is projected to reach $794.5 billion by the end of the year, marking 32.4 percent year-over-year growth.

Fraud 210

Fraud Cards Retail Resources 210

PYMNTS

NOVEMBER 23, 2016

Nordstrom is broadening the scope of its B2B gift card operations by teaming up with prepaid card company CashStar. Using CashStar Business, Nordstrom is now offering Gift Cards for Business, a program that helps its business partners order Nordstrom gift cards and manage accounts. In an announcement Tuesday (Nov.

Cards 100

Cards Customer Experience Analysis Resources 100

PYMNTS

JANUARY 22, 2019

Financial Innovation Now (FIN) submitted a public letter in December, contending that the Fed was best-positioned to operate a ubiquitous, interoperable real-time payments network. Online retailers are forecasted to open hundreds of stores, and Brandless has rolled out a subscription service. DBI) in 2018.

Data 167

Data Payments Innovation Study 167

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. We also help them achieve enterprise-wide operational excellence.? 1) Know Me – Data & Analytics Relevant to the Customer.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

DECEMBER 31, 2020

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. Key Data Points: 60 percent of small restaurant operators have had their revenues decline since the pandemic began. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

OCTOBER 6, 2020

Dimon’s comments come at a time of aggressive growth and gains by numerous digitally native startups that have modernized and streamlined online banking and payments for the masses. unveiled its next generation of operating software for ATMs, designed to integrate the now decades-old cash-dispensing machines into the digital age.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

DECEMBER 22, 2020

The pandemic has forced businesses to pivot quickly to continue their operations — both domestically and internationally — with relative ease as the health crisis affects everything from supply chains to payment schedules. One study predicted that virtual or contactless card payments will grow to $4.8 trillion reported in 2019.

Innovation 237

Innovation Cards Payments Study 237

PYMNTS

JANUARY 18, 2021

Such touchless payment options are being used alongside traditional ones like credit cards and checks. Such silos prevent treasurers from comprehensively analyzing and gaining insights into companies’ cash flows and expenditures, hindering organizations from operating efficiently and reacting to customers’ needs in an agile manner.

Analytics 319

Analytics Data Risk Management Management 319

PYMNTS

JANUARY 13, 2021

Experts predicted that up to $190 billion would be spent online this year, a 35.8 The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

NOVEMBER 4, 2020

Research confirms that QSR patrons are seeking multiple online and offline ordering methods. The following Deep Dive explores the ways in which QSR customers’ ordering and payment habits are shifting, as well as how restaurants are changing their operations to meet consumers’ new payment demands. The Evolution Of Ordering.

Meeting 230

Meeting Payments New York City Denver 230

PYMNTS

DECEMBER 18, 2020

This revenue free fall could result in 100,000 restaurants nationwide closing either temporarily or permanently, with 40 percent of all restaurant operators unsure whether they can survive six months into the future. The Fraud Threats Of 2020. This gives QSRs no chance to weigh in on customers’ assertions and dispute any illegitimate claims.

Fraud 229

Fraud Trends Security social media 229

PYMNTS

OCTOBER 29, 2020

Consumers have received warnings for years about the threat of card skimmers that can steal their debit and credit card data, and many have learned to check for the devices before inserting their cards into ATMs or swiping at self-serve gas station pumps. Deep Dive: How Online Merchants Confront eSkimm ing Attacks.

Payments 124

Payments Cards Online Software 124

PYMNTS

NOVEMBER 8, 2019

Goldman Extends $10B In Apple Card Credit In First Month. According to regulatory filings made public this week, Apple Card? customers had $736 million in loan balances at the end of September, though it’s not clear how that compares with other credit cards, as Bloomberg said banks do not break out performance by individual cards.

Apple 100

Apple Cards Fraud User Experience 100

PYMNTS

SEPTEMBER 30, 2020

Merchants are optimizing their eCommerce operations, but this is posing challenges for some, including luxury merchants. Many consumers are shying away from physical stores, however, leaving these high-end merchants scrambling to develop strong online presences. Around The Buy Now, Pay Later World. About The Tracker .

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

NOVEMBER 14, 2019

There’s a lot of competition to capture the $6 trillion in online payments for U.S. Marketplaces and their partners want to satisfy consumers who are comfortable with the convenience of online shopping. Many are more operational in nature, and intended to give consumers more choice. According to an FDIC study , 6.5

Payments 124

Payments United States Online Google 124

PYMNTS

JANUARY 8, 2020

Those can include fake and legitimate online travel sites, for starters, allowing fraudsters to pretend to be travel agencies and steal consumers’ hard-earned money. . As recent PYMNTS research has demonstrated, other fraudsters buy airline tickets or travel packages and then attempt to refund them on their own credit cards.

Fraud 136

Fraud Online Trends Industry 136

PYMNTS

AUGUST 19, 2020

They can easily pay using digital wallets, cards-on-file or a wide variety of digital payment options online or in store, and transactions are expected to be fast, seamless and simple. Consumers are accustomed to using digital payment methods to make retail purchases. This is a far different experience for everyday business purchases.

Cards 233

Cards Exercises United States System 233

PYMNTS

FEBRUARY 3, 2020

And to get the inventory that gets the top (and hopefully, bottom) lines rolling, merchants typically have to get cash on hand through loans — a bank loan, or from credit cards, etc. As you likely know, Goldman Sachs has partnered with Apple to bring a new credit card to market. It’s not a one-off process, either.

Lending 146

Lending Apple Study Online 146

PYMNTS

SEPTEMBER 15, 2020

Some recent reports have noted that online consumer spending for U.S. Another study claims that the pandemic has pushed eCommerce’s adoption five years ahead of predictions and anticipates the sector will expand 20 percent by the end of this year. . credit card spending had dipped 44.7 retailers rose 44.4

Online 133

Online Retail Study Examples 133

PYMNTS

DECEMBER 21, 2020

And you can see it in the hustle by retailers and brands large and small to pivot their businesses and business models — and the disclaimers on just about every retail site starting a week or more ago that orders placed online might not make it in time for Christmas. One hundred and ten (110) million U.S. consumers — 47.2 percent of the U.S.

Apple 227

Apple Study Innovation Survey 227

FICO

NOVEMBER 24, 2020

As many of us who have long been in the industry know, fraud remains a top challenge for debit cards. billion in gross (attempted) debit card fraud and ultimately incurred losses of over $1 billion on debit and ATM transactions; the need for an effective solution to this problem has never been greater. In 2019 issuers faced $4.2

Fraud 52

Fraud Cards ATM Case Study 52

PYMNTS

MAY 4, 2020

A study of consumers ages 22 to 30 showed that 20.3 percent lacked the credit history to be approved for credit cards in the first place. Just 45 percent of debit card holders have been offered installment payment plans online and 28 percent while at retail stores, according to recent research.

Retail 223

Retail Cards Payments Report 223

PYMNTS

JUNE 8, 2020

As evidenced by last week’s PYMNTS’ card on file report , consumers are ready and willing to keep their data with retailers, both online and offline, in exchange for frictionless experiences. The PYMNTS study continues to show that consumer behaviors – not just purchase preferences – are changing.

Retail 167

Retail Study Online Data 167

PYMNTS

NOVEMBER 25, 2020

Like patients who avoid going to the doctor because they don’t want any bad news, online sellers who aren’t rigorously and continuously analyzing their customer data are also ignoring potential problems that could prove fatal. Churn Analysis. For example, say a churn analysis model shows a company loses lots of customers after four purchases.

San Francisco 202

San Francisco Analytics Analysis Cards 202

PYMNTS

JULY 27, 2020

They want technology to expedite moving funds from their online sales into their bank accounts in real time. The PYMNTS study found that sluggish sales figures have cut cash flow for Main Street SMBs hard as the pandemic grinds on. But it also reveals that many SMBs worry about a cash crunch. Cash Flow Woes. Using Digital Tools.

Maine 234

Maine Payments Study Survey 234

PYMNTS

AUGUST 21, 2020

This popularity is not expected to decline once the virus wanes, with the number of online and mobile banking users expected to hit at least 3.6 ATM usage has been severely affected by the pandemic, as such machines require touching keypads, screens and card readers. billion by 2024.

Analytics 266

Analytics Fraud ATM Report 266

PYMNTS

JUNE 17, 2020

With studies showing that 92 percent of consumers read online restaurant reviews, and one-third of them bypassing any eatery with less than four stars, it’s not surprising that close to 60 percent of restaurant owners feel reviews drive business better than advertising. Where you find customer data, you also find cybercrooks.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

FEBRUARY 13, 2020

This is about the fact that fake identities comprise 25 percent of new social media accounts created every day, and that 53 percent of all social media logins are fraudulent , according to a recent study. federal government doesn’t issue a national identity card, so a number of states have taken it upon themselves. Add those to the 4.6

social media 150

social media Louisiana Colorado Samsung 150