Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences. We also help them achieve enterprise-wide operational excellence.?

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

NOVEMBER 27, 2020

As B2B eCommerce accelerates its technological innovation, and as adoption grows, it continues to look toward the world of B2C to implement optimized end-user experiences – for both the buyer and the seller. As a result, legacy trade credit flows could be holding back the overall modernization of B2B commerce.

Payments 261

Payments User Experience Innovation Cards 261

PYMNTS

DECEMBER 19, 2018

19) that it is supplying Intesa Sanpaolo, the Italian bank, with what it said is the first Mastercard biometric contactless payment card. In a press release , Gemalto said it will test an EMV contactless biometric card for Europe via a pilot program backed by Intesa Sanpaolo and Mastercard.

Cards 148

Cards Payments User Experience Security 148

PYMNTS

JANUARY 22, 2020

Commercial cards remain only a fraction of the B2B payments space, but FinTech firms, banks and other financial service providers continue to develop new solutions aimed at boosting adoption. For companies like SmartEquip and Unified Payments Group , that means introducing new ways to lift the burden of suppliers accepting cards.

Cards 131

Cards New York Lending Strategy 131

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. That is a staggering statistic clearly pointing to a poor user experience. A streamlined user experience that eliminates typing and scrolling is essential.

User Experience 60

User Experience Mobile Data Las Vegas 60

Bank Innovation

NOVEMBER 15, 2019

A company that operates quietly in the background of popular financial apps and platforms is taking steps to become more visible.

Tools 170

Tools User Experience Cards Fintech 170

PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. Yet within the traditional FIs, it’s been important to push through the inertia that has tempered innovation. Cost is only one consideration.

Payments 215

Payments Innovation Software Fintech 215

Bank Innovation

OCTOBER 11, 2019

A company that operates quietly in the background of popular financial apps and platforms is taking steps to become more visible.

Marketing Strategies 210

Marketing Strategies Strategy User Experience Marketing 210

PYMNTS

DECEMBER 31, 2020

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). percent use debit cards and 42.1 Key Data Points: 68.2

Data 277

Data Innovation Payments Millennials 277

PYMNTS

JANUARY 15, 2019

In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. From in-store kiosks to mobile apps, new innovations are giving diners the chance to ditch the line and order through other channels. percent of customers. About the same share — or 63.7

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

MARCH 24, 2020

Uber, after all, may have dozens of people staffing the payments side of the operations, but smaller firms simply do not have comparable resources. Data is key, of course, when it comes to payments.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. Innovation is only valuable if it’s usable.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

OCTOBER 6, 2020

At a time of increased consumer use and acceptance of the new COVID-era digital lifestyle, the pressure is mounting on large, legacy lenders to accelerate their innovations – or become obsolete. unveiled its next generation of operating software for ATMs, designed to integrate the now decades-old cash-dispensing machines into the digital age.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

JULY 3, 2020

PYMNTS’ research indicates that 33 percent of CUs offered loyalty and rewards innovations in 2019, up from 29.4 COVID-19 changed all that, bringing a new urgency to digital innovation and a top-down reimaging of CU loyalty. Dividends of Loyalty Innovation. percent in 2018. Easy is the New Loyalty’.

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. The accounts are to be held by Evolve Bank & Trust. They’re out there; they just have to be used.”.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

NOVEMBER 26, 2019

In recent years, the market has gone from one struggling with high financial illiteracy and limited card acceptance, to a bright spot in Europe for FinTech innovation. Barybin recently took up the position to head the cross-border payments technology company after the Bank of Lithuania halted SatchelPay operations earlier this year.

Compliance 182

Compliance Regulation Fintech Resources 182

PYMNTS

JANUARY 17, 2018

The traditional strategy of handing an employee a corporate card, hoping they make responsible purchases and depending on accurate expense reports has evolved into a market that embraces automation, artificial intelligence, mobility and an array of card products, from P-cards to virtual numbers.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

MAY 7, 2020

Kindred Group operates the online casino and sportsbook service Unibet. Kindred Group, which also supports gambling platforms in Europe and Australia, has been operating its Unibet brand in New Jersey and Pennsylvania for about a year. The ways gambling winnings can be paid out in the U.S. in the next year.

Online 142

Online New Jersey Pennsylvania Regulation 142

PYMNTS

OCTOBER 5, 2020

5) unveiled its next generation of operating software for ATMs, designed to integrate the now decades-old cash-dispensing machines into the digital age. This new software expands the user experience and expands digital capabilities of ATMs,” said Frank Hauck , president and general manager, NCR Corporation , in a statement. “In

ATM 158

ATM Atlanta Software User Experience 158

PYMNTS

SEPTEMBER 3, 2019

The newly branded company aims to innovate the way travel merchants promote and sell across all digital channels. “A seamless user experience in all digital channels is vital,” said Stephane Druet, head of marketing and product strategy at CellPoint Digital.

Mobile 129

Mobile Payments Branding User Experience 129

PYMNTS

MARCH 17, 2020

Small businesses, particularly those launched by younger entrepreneurs, are often assumed to be a key driver of B2B FinTech innovation as business owners seek sophisticated, automated technologies to run their businesses. For Invoia, that means offering payment acceptance through any kind of credit card, and only credit card.

Millennials 168

Millennials User Experience Alabama Tools 168

PYMNTS

OCTOBER 9, 2020

After all, an ACH and a check are the same thing, operationally – minus the inconvenient, inefficient paper or the fees associated with using cards. Harris said the jump to ACH payments that Dwolla specializes in has the advantage of being familiar to companies. That’s setting up 2021 to be pretty exciting for all, noted Harris. “I

Payments 185

Payments User Experience Industry Fintech 185

PYMNTS

JUNE 22, 2020

Credit and debit card penetration in markets like Mexico is still low compared to the U.S. For example, so many of Mexico’s consumers who might be interested in purchasing their products may not have credit or debit cards to pay for their purchases. Global Reach, Local Payments Solutions.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

SEPTEMBER 24, 2020

They’ve gotten used to what Shields termed “ease of use and delightful user experience” — being able to find and buy what they want using any number of payments options. They will want to see the predictive analytics of the bank’s AI-driven offers and experience tangible benefits beyond simple operational efficiency.

Payments 237

Payments Data Fintech User Experience 237

PYMNTS

DECEMBER 10, 2018

Analysts at the time called this product “an historic opportunity” to bolster the merchant’s “corroding bottom lines,” and innovators rushed to build new applications to help them seize it. It’s the decoupled debit card. Merchants paid less when they accepted those cards. And what was the product?

Branding 184

Branding Cards Payments New Jersey 184

PYMNTS

JULY 30, 2019

Having recently announced a $400 million Series F funding round, Nubank is developing a small business banking solution after expanding from its initial services as a credit card issuer. While the company may be operating in a different market than the U.K., Europe, U.S. and other areas where open banking initiatives are taking off.

User Experience 122

User Experience America Analysis Industry 122

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. Dock began implementing Falcon Fraud Manager in 2019 and added CCS in 2020.

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

APRIL 4, 2019

The recent winners we have been seeing in the space have really won because of seamless functionality and well-executed user experiences. And those relationships, she noted, are an excellent starting ground for succeeding with innovations “where other technology platform have recently failed.”.

Mobile 169

Mobile Study Security social media 169

PYMNTS

JUNE 29, 2017

From credit card companies to retailers and consumers, there are many key stakeholders in the commerce process, both on and offline. Keeping in line with eCommerce’s rise, we’re seeing more companies align themselves with a particular credit card company to increase brand recognition and awareness.

Payments 143

Payments Retail Branding User Experience 143

PYMNTS

JUNE 2, 2016

Just about a decade ago, the checkout process at a retail shop was pretty simple — customers would wait in line to give their purchases to the cashier, who stood at a fixed point in the store, and then pay using cash or a credit card. Oh, how the times have changed.

Retail 100

Retail Software User Experience Payments 100

PYMNTS

SEPTEMBER 25, 2019

The interview happened during a time of expansion and aggressive future planning for the company, a small business and consumer micro-lending technology company that operates in Nigeria. That’s not all. There is no Pan-African digital bank,” Hainy said. It has raised $1.6

How To 130

How To Lending Digital Banking Examples 130

PYMNTS

AUGUST 20, 2020

The New Samsung Pay Card . As digital payments and digital commerce have expanded their penetration among consumers and merchants alike, the greater usage is pushing the pace of innovation in the segment. In a typical digital-wallet offering, one registers their card credentials into the wallet directly.

Samsung 238

Samsung Cards Payments Innovation 238

PYMNTS

JUNE 25, 2019

Collaborating with FinTechs means FIs can create innovative tools and consumer-facing features, but it also throws the established banking world into flux. In a recent interview with PYMNTS, he explained why FIs must change their operating procedures to remain competitive with FinTechs. Open Banking and the Customer Service Shift.

Fintech 122

Fintech Customer Experience Data User Experience 122

Insights on Business

JUNE 14, 2018

Here are a few examples of how digital reinvention is being used by banks today: A bank in North America is using digital reinvention to improve its customer rewards program by using blockchain technology to give customers real-time data about their rewards account and a much better user experience. Footnotes: Macknight, Joy.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

PYMNTS

JUNE 24, 2016

By the time the mid-2000s rolled around, Netflix’s stock price had plateaued, and innovation was needed to take its business to another level. On the back end, they also want to be able to make payments using the method that is most convenient to them, whether that be paper checks, ACH transactions or even using credit cards.

Cards 109

Cards System Payments Technology 109

NCR

MARCH 27, 2017

In the financial services industry today, innovation can take many forms. Developments in technology have made it possible for people to use ATMs without physically entering their card into the machine. This technology can also deliver big benefits in terms of user convenience.

ATM 40

ATM Cards Examples Technology 40