PYMNTS

OCTOBER 10, 2018

That means being able to use features, like online and mobile app ordering and self-service kiosks, that make ordering faster and more convenient. In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index.

Innovation 152

Innovation Customer Experience Data America 152

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

PYMNTS

JULY 28, 2020

consumers did at least some shopping online as of April 11 — a figure that had risen to 35.7 Consumers are also changing how they pay for their purchases, with a recent study finding that debit card spend was up 11.7 Debit cards are also being used to more quickly pay workers who need fast compensation now more than ever.

Cards 212

Cards Rhode Island Payments Online 212

Bank Innovation

DECEMBER 12, 2017

The total number of card payments across the globe will reach 483 billion by 2022, more than double the rate that card numbers will grow, a study by London-based research firm RBR found. Card payments will more than double by that time with a growth of 56%, according to the study, which was released yesterday. […].

Cards 207

Cards Payments Study Online 207

PYMNTS

JANUARY 30, 2020

Virtual credit cards are one of the more flexible electronic payment methods available, and the world continues its steady march toward greater digital payment use. Virtual cards can improve accounts payable (AP) processes, benefiting both buyers and suppliers by streamlining day-to-day payments, and providing greater control over cash flows.

Cards 178

Cards Payments Fraud Capital 178

Bank Innovation

APRIL 24, 2018

A group that often feels underserved by traditional banks, non-prime consumers are six times more likely to bank at an online-only financial institution compared with […].

Online 186

Online Study Digital Banking Examples 186

PYMNTS

NOVEMBER 30, 2020

Here are some the latest developments: Study: New COVID Restrictions Could Permanently Close A Third Of US Restaurants. Outback Steakhouse Debuts Curbside Gift Card Concierge. A member of the restaurant team will then go to the vehicle to finish the gift-card purchase. Growing HungryPanda Notches $70 Million In Funding.

Innovation 150

Innovation United States Cards Study 150

PYMNTS

NOVEMBER 25, 2019

Retail innovation comes from various places – and for the new decade, that includes quick-service restaurants (QSRs), the site of massive technological change. According to a new study from the National Restaurant Association and Technomic, 22 percent of consumers used kiosk ordering last year. Loyalty, too, is a source of innovation.

Innovation 153

Innovation Retail New York City Minnesota 153

PYMNTS

APRIL 2, 2019

Good and accommodation merchants are not alone in pursuing innovations to keep competitive. however, possibly because the sector’s merchants’ in-store and online offerings are more robust and include loyalty and rewards, coupons, promotion codes and storing online profile data, among other features. and the 31.4 percent.

Innovation 144

Innovation System Analytics Study 144

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. LISNR Case Study. Science and invention are collective pursuits. The basic idea behind LISNR is to send data securely via audio.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JUNE 1, 2020

Capturing and then enabling card-on-file payments when consumers buy the products or services they consume in the physical world. Part of that includes reminding consumers to use their contactless cards when they check out in their stores (if they have one) or their mobile wallets (if they choose). Uber and Starbucks pioneered it.

Cards 147

Cards Study Maine Payments 147

PYMNTS

JUNE 19, 2019

million in fresh funding, capital that will go toward “a B2B offering (that allows) individual travel agents at large online travel management companies and tour operators to offer a ‘seamless travel experience’ to their end customers, making the booking experience simpler, faster and cheaper.”. That includes the payment of airline fares.

Innovation 152

Innovation Industry United States Payments 152

PYMNTS

FEBRUARY 11, 2019

Consumers won’t be walking up to a cashier after standing in a checkout line to swipe a card when they visit a store. In a world where, as the Census says, 90 percent of retail sales still happen in the physical store, cards rule. It also purchased online pharmacy PillPack , and owns Zappos and fashion eTailer Shopbop.

Online 197

Online Retail Mobile Branding 197

PYMNTS

JULY 22, 2019

While not exactly an empire yet, the online retailer launched its 13th store in New York City last month and it features the ability to use cash, answering a complaint that’s been lodged at unattended retail generally. In India, online fashion company Myntra opened a cashierless store, selling items from its Roadster outdoor lifestyle brand.

Innovation 125

Innovation San Francisco Retail Study 125

Bank Innovation

OCTOBER 19, 2018

outpaced growth in noncash payments overall between 2012 and 2015, according to a Federal Reserve Payments Study released this week. The study’s survey of depository institutions found noncash payments fraud increased 37%, from $6.1 Noncash payments fraud in the U.S. billion in 2012 to $8.3 billion, in 2015.

Study 150

Study Fraud Payments Survey 150

PYMNTS

DECEMBER 3, 2019

Though commercial card innovation has recently hit an acceleration point, there is still plenty of room for progress. Power took one key friction point of the small business (SMB) credit card market to task. “Basics like credit card terms, and benefits and services, are the lowest-scoring factors in our study.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

DECEMBER 29, 2020

Consumers have more heavily leaned on debit during the pandemic, with the economic downturn making shoppers more cautious than ever about the prospect of taking on credit card debt. A recent study even estimates that shoppers could ultimately shift $100 billion worth of annual spending from credit cards to debit cards.

Fraud 303

Fraud Cards Analysis Tools 303

PYMNTS

DECEMBER 3, 2019

But a study from the National Restaurant Association found that just 18 percent of restaurants offer mobile ordering via their own apps, while 43 percent of consumers want such methods. Even so, innovators from third-party apps to restaurant chains themselves are offering mobile options that extend beyond delivery.

Innovation 130

Innovation Mobile Fraud Cards 130

PYMNTS

OCTOBER 21, 2019

Brick-and-mortar retailers, as well as online merchants, are offering consumers all sorts of products and services through the subscription business model, from movies to tea. Some entertainment innovators are also rolling out new subscription services. And retailers are offering innovative subscriptions for all sorts of products.

Innovation 109

Innovation Retail Las Vegas Payments 109

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. Payments Innovation Leads the Way . Our research shows that 85.3

Study 205

Study Cards Payments Innovation 205

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

JULY 22, 2020

“People want to be able to pay however they want, including with cards, digital wallets, alternative payment methods and rewards points. A 2018 Ipsos study found that 25 percent of people have abandoned a transaction because their preferred payments provider wasn’t available,” said Jim Magats , senior vice president, omni payments, PayPal.

Study 243

Study Online Payments Examples 243

PYMNTS

SEPTEMBER 10, 2018

Long before innovators began talking about the power of ecosystems to transform commerce, scientists spent centuries studying them under microscopes in their labs. Decomposers are the ecosystem wild card. Decomposer for innovator large or small, established or emerging. An Ecosystem By Any Other Name.

Innovation 146

Innovation Cards Payments San Francisco 146

PYMNTS

JANUARY 19, 2021

Studies showed that many consumers in the United States have begun tapping their debit cards more often for payments, for example, with one report finding that debit use rose about 6 percent year over year. Another study found that 55 percent of U.S. Another study found that 55 percent of U.S. The report noted that U.S.

Fraud 155

Fraud Tools Mobile North Carolina 155

PYMNTS

JULY 1, 2020

Despite the surge in mobile payments and online banking , no one is predicting the disappearance of traditional banks and their brick-and-mortar branches. . consumers who have at least one credit or debit card and mobile device revealed that 24 percent would be “very” or “extremely” likely to switch to the new generation of banking.

Survey 183

Survey Cards Millennials ATM 183

PYMNTS

JANUARY 22, 2019

Financial Innovation Now (FIN) submitted a public letter in December, contending that the Fed was best-positioned to operate a ubiquitous, interoperable real-time payments network. Innovation, flexibility and agility helped drive WEX ’s acquisition of Discovery Benefits, Inc. All this, Today in Data. DBI) in 2018.

Data 167

Data Payments Innovation Study 167

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com longitudinal study of over 40,000 consumers (data from the most recent panel on Nov. consumers — 47.2 23-25, 2020.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

DECEMBER 15, 2020

Debatably the most impactful payments innovation of recent years — and that’s saying something — BNPL is having a massive impact on retail, as evidenced by the proliferation of brands and the steady flow of venture capital to players that are defining the space. It’s hard to say which is the best part of buy now, pay later (BNPL).

Millennials 256

Millennials Report United States Study 256

PYMNTS

JANUARY 1, 2021

PYMNTS has tracked those changes every step of the way via exclusive research , Tracker reports and studies, starting on March 6, a full 10 days before the country – or large swaths of it – were locked down. And they’re also “the most likely to say they will keep shopping online once daily life returns to normal.”.

Study 362

Study Survey Exercises Cards 362

PYMNTS

FEBRUARY 26, 2020

Credit unions (CUs) are performing well as the new decade dawns, with a recent study finding that CUs increased their loan originations by 29 percent from Q4 2018 to Q4 2019. Though still strong, this industry growth has slowed in recent years, with another survey finding that total loans only increased by 6.6 percent in 2019, compared to 10.5

Nevada 192

Nevada Security Innovation Data 192

PYMNTS

NOVEMBER 8, 2019

Innovations — some more fantastical than others — keep emerging, though. In conjunction with the new initiative, Mastercard also released a study that discovered the overwhelming majority of individuals and business leaders (90 percent) feel data privacy is universally important. Vein recognition? Voice patterns?

Innovation 120

Innovation Fraud Security Data 120

PYMNTS

SEPTEMBER 29, 2020

Credit unions of various sizes were eager to roll out credit card innovation plans before the COVID-19 pandemic’s onset. These expectations also drove CU executives’ innovation agendas, with 91 percent voicing serious interest in developing card product innovations. Credit Innovation Planning Reset .

San Diego 141

San Diego Innovation Cards California 141

PYMNTS

JANUARY 22, 2021

Merchants handling myriad online orders must quickly and safely process payments, but one recent report found that 83 percent of top U.S. retailers have online system vulnerabilities that could leave them open to fraud. In one 2020 study conducted by PYMNTS, 55 percent of U.S. Where consumer spending goes, thieves follow.

Fraud 130

Fraud Study Cards Security 130

PYMNTS

DECEMBER 11, 2020

“Before COVID-19, there were probably a lot of demographic groups that didn't know how easy it is to order online and then head to the store for pickup. But now that that friction has been removed, I know which stores do [buy online/pick up in store (BOPIS)],” she said. “I I know which parking [lot] to go to. The Coming Landscape.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

JANUARY 28, 2021

Among important findings of the new study is this: “The U.K. stands out in our study for the scale of its digital shopping shift: 54 percent of U.K. The rest are more inclined toward digital native shopping experiences in which they shop online and have products delivered to their homes.”. Similar to how the U.S. Per the U.K.

Meeting 176

Meeting Study United States Online 176

PYMNTS

AUGUST 19, 2020

They can easily pay using digital wallets, cards-on-file or a wide variety of digital payment options online or in store, and transactions are expected to be fast, seamless and simple. This month’s Deep Dive explores the myriad innovations businesses are using to bring their everyday spend systems into the digital-first ecosystem.

Cards 233

Cards Exercises United States System 233

PYMNTS

SEPTEMBER 18, 2018

And in lending, with the financial crisis in the rearview mirror, a decade on, invention – okay, innovation – has become a hallmark, at least in some corners. Mortgages and Credit Cards and Student Debt…. A study from the Florida Atlantic University College of Business found that loans declined more at large banks than smaller ones.

Lending 148

Lending Innovation Fintech Cards 148