Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. Such legal betting promises to keep consumer experiences centered around pro football in the U.S. More Innovation.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. Financial institutions (FIs) face the issue of whether to outsource their credit card programs or do it themselves – a decision that will maintain its importance in the coming new decade.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

APRIL 2, 2019

To that end, Visa announced Tuesday (April 2) that it has introduced Card Payouts, an app designed help mid- to large-sized businesses manage cash flow — and speed payments to gig economy workers, to boot. The app is built to support card capture, tokenization and card-on-file transactions, Visa said on Tuesday.

Cards 201

Cards Payments User Experience Survey 201

PYMNTS

JULY 2, 2020

Although CU members want innovation in member loyalty and rewards, most credit unions are not delivering these programs up to the desired standards. Credit union members’ high expectations when it comes to loyalty innovation do not necessarily make or break their banking relationships. Loyalty Innovation Strategies .

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

JANUARY 17, 2018

The traditional strategy of handing an employee a corporate card, hoping they make responsible purchases and depending on accurate expense reports has evolved into a market that embraces automation, artificial intelligence, mobility and an array of card products, from P-cards to virtual numbers. ” The Power of Data.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

JULY 16, 2019

Banks and credit unions looking for safer and more efficient digital and mobile services for debit and credit cards can now turn to the cloud. Ondot said its 4,000 banks and credit unions will see faster and easier upgrades while also gaining access to the latest innovations and functionality.

Innovation 128

Innovation Compliance User Experience Cards 128

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

DECEMBER 19, 2018

19) that it is supplying Intesa Sanpaolo, the Italian bank, with what it said is the first Mastercard biometric contactless payment card. In a press release , Gemalto said it will test an EMV contactless biometric card for Europe via a pilot program backed by Intesa Sanpaolo and Mastercard.

Cards 148

Cards Payments User Experience Security 148

PYMNTS

JANUARY 22, 2020

Commercial cards remain only a fraction of the B2B payments space, but FinTech firms, banks and other financial service providers continue to develop new solutions aimed at boosting adoption. For companies like SmartEquip and Unified Payments Group , that means introducing new ways to lift the burden of suppliers accepting cards.

Cards 131

Cards New York Lending Strategy 131

PYMNTS

JULY 28, 2020

have announced a partnership that they said will accelerate innovation across digital commerce and startup ecosystems. The service will be enabled by Microsoft Azure , the cloud computing platform designed to build, test, deploy and manage applications through its data centers. Mastercard and Microsoft Corp.

Payments 168

Payments Innovation User Experience Cards 168

PYMNTS

MARCH 24, 2020

Using a vertical software application that focuses on gym management as an example, Butler said the businesses that are buying or building gyms want to be able to use software with seamless payments built in, offered as part of the user experience, one that builds loyalty. Data is key, of course, when it comes to payments.

Innovation 141

Innovation Payments Software Customer Experience 141

Bank Innovation

SEPTEMBER 28, 2017

banks are mastering the use and sharing of data, but the next challenge is going to be even more technical. To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […]. EXCLUSIVE— With the help of APIs and other technologies, U.S.

UX 306

UX User Experience Capital Fintech 306

PYMNTS

JANUARY 15, 2019

In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. From in-store kiosks to mobile apps, new innovations are giving diners the chance to ditch the line and order through other channels. About the same share — or 63.7 percent of customers.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. The accounts are to be held by Evolve Bank & Trust. They’re out there; they just have to be used.”.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

JUNE 17, 2019

But could merchant incentives help fuel this ongoing effort at digital payments innovation? Open Banking regulations and enable trusted third parties to access a customer’s data based on the account holder’s consent — a key step toward more digital payments innovation. Bank Threat. API Aggregation.

User Experience 196

User Experience Examples Innovation Cards 196

PYMNTS

JUNE 26, 2018

The company said in a press release on Monday (June 25) that it held its second annual Datathon at ADP event, which included more than 40 of its partners and innovators to collaborate on how to leverage AI and machine learning. Those new tools focused on talent optimization, user experience and business impact.

User Experience 123

User Experience Tools Analytics Innovation 123

PYMNTS

SEPTEMBER 6, 2019

As noted in the most recent edition of the Innovation Readiness Playbook, the majority of FIs — at 57 percent — say that payments technology remains on their innovation and roadmaps for the next three years. The customers are savvier, and they’re looking for more from their card than just basic features.”. The User Experience.

Technology 110

Technology User Experience Innovation Analytics 110

Perficient

JANUARY 16, 2023

I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card. While that sounds new and exciting, remember that history doesn’t repeat itself, but it rhymes.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JULY 23, 2018

This one may be familiar: Wide receiver and cryptographer walk into a bar and … set the data security landscape on its ear. The kind that defends sensitive data against bad actors and leaves their best efforts crumpled on the field. Neal himself had been hacked while in college and became interested in data security and technology.

Dallas 134

Dallas Security Data Company 134

PYMNTS

JULY 3, 2020

PYMNTS’ research indicates that 33 percent of CUs offered loyalty and rewards innovations in 2019, up from 29.4 COVID-19 changed all that, bringing a new urgency to digital innovation and a top-down reimaging of CU loyalty. Dividends of Loyalty Innovation. percent in 2018. Easy is the New Loyalty’.

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

JULY 30, 2020

Our new integration with Plaid supports our mission to remove the complexities of payment processing, so our clients can focus on innovation and the customer experience,” Galileo CEO Clay Wilkes said in the company’s announcement of the partnership. Plaid is connected to more than 11,000 financial institutions.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

NOVEMBER 26, 2019

In recent years, the market has gone from one struggling with high financial illiteracy and limited card acceptance, to a bright spot in Europe for FinTech innovation. For traditional banks, compliance experts agree that it’s all about data — and the ability to share information with regulators. An Opportunity for Collaboration.

Compliance 182

Compliance Regulation Fintech Resources 182

PYMNTS

SEPTEMBER 24, 2020

They’ve gotten used to what Shields termed “ease of use and delightful user experience” — being able to find and buy what they want using any number of payments options. Building A Trusted Data Exchange . The more data an enterprise shares with the bank, the better the level of service the bank can provide.

Payments 237

Payments Data Fintech User Experience 237

PYMNTS

SEPTEMBER 3, 2019

The newly branded company aims to innovate the way travel merchants promote and sell across all digital channels. “A seamless user experience in all digital channels is vital,” said Stephane Druet, head of marketing and product strategy at CellPoint Digital. We started out with a radical, mobile-first solution.

Mobile 129

Mobile Payments Branding User Experience 129

PYMNTS

DECEMBER 12, 2016

Gift cards may seem a logical answer. What happens if you buy a card from a store that’s not exactly right for that person? Stuck is stuck, with a tight smile of thanks, and perhaps that card is left in a drawer. Stuck is stuck, with a tight smile of thanks, and perhaps that card is left in a drawer. But not brand.

Cards 100

Cards Mobile Branding Retail 100

PYMNTS

AUGUST 1, 2019

52 percent: Share of FIs that will concentrate on user experience over the next three years. 30 percent: Share of American consumers who report having used Mobile Card Services. 52 percent: Share of FIs that will concentrate on user experience over the next three years.

User Experience 115

User Experience Course Data Fintech 115

PYMNTS

MARCH 17, 2020

Small businesses, particularly those launched by younger entrepreneurs, are often assumed to be a key driver of B2B FinTech innovation as business owners seek sophisticated, automated technologies to run their businesses. For Invoia, that means offering payment acceptance through any kind of credit card, and only credit card.

Millennials 168

Millennials User Experience Alabama Tools 168

PYMNTS

OCTOBER 22, 2020

SVP and GM John Owens breaks down how the firm has helped its partners deliver an improved experience, including "modernized device optimization, improved data validation, and streamlined real-time acquisition, onboarding and servicing processes.". The following is an excerpt from What Did You Change?

How To 130

How To Fraud User Experience Cards 130

NCR

JANUARY 5, 2018

Bank of Cyprus (BOC) is set to launch the world’s first commercial EMV payment card with a built-in fingerprint sensor as part of a partnership with technology provider Gemalto. When they do this, a comparison is made between the scanned fingerprint and the reference biometric data that is securely stored within the card.

Cards 49

Cards Payments Comparison User Experience 49

PYMNTS

JANUARY 7, 2020

But there are ways around that, he added — paths that can lead to innovation within mobile and digital financial services. That can bring or encourage broader collaboration and richer user experiences. “In That way, criminals don’t gain access to the full set of consumer data in the event of a breach. Digital Ambitions.

Mobile 139

Mobile User Experience Regional America 139

PYMNTS

SEPTEMBER 23, 2020

The user experience has to be good,” he said. “If If players don't have a good experience online, they're going to go somewhere else.”. As for what makes for a good experience, Connors said it always starts with choice. As for what makes for a good experience, Connors said it always starts with choice.

Online 221

Online Security Cards User Experience 221

PYMNTS

APRIL 18, 2018

It’s an experience that people living in the developed world have learned to expect each time they produce a plastic debit, credit or gift card to use in a store anywhere in the world to pay for something they buy. That’s not the case in the digital world.

Cards 116

Cards Innovation Security Payments 116

PYMNTS

NOVEMBER 26, 2019

PYMNTS’ Credit Union Innovation Index found that CU members may not prioritize the latest technologies as much as bank and FinTech customers do, but they still value easy-to-use mobile apps and online capabilities. SAFE has been delivering on-demand experiences since 2016, when it launched a targeted marketing function on its mobile app. “If

Marketing 131

Marketing Sacramento Data Mobile 131

PYMNTS

SEPTEMBER 22, 2017

The Equifax breach lingers like the remnants of a bad lunch, making us all feel queasy about which data has been compromised and who just might be developing new ways to trick us out of money or privacy — now and in the future. PYMNTS: How would you define your company’s approach to innovation?

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

JUNE 29, 2017

From credit card companies to retailers and consumers, there are many key stakeholders in the commerce process, both on and offline. As eCommerce pushes its way onward and upward, retailers are continually looking for ways to protect consumer data while providing a quality commerce experience for all parties involved.

Payments 143

Payments Retail Branding User Experience 143

PYMNTS

JULY 30, 2019

Having recently announced a $400 million Series F funding round, Nubank is developing a small business banking solution after expanding from its initial services as a credit card issuer. The market as a whole can benefit from the competition and innovation that open banking will provide to the industry.”. Europe, U.S.

User Experience 122

User Experience America Analysis Industry 122