PYMNTS

DECEMBER 16, 2020

Amid the great digital shift , retailers and financial institutions (FIs) must walk the fine line between challenging transactions and letting the consumer journey proceed frictionless. That’s driven the retailer to require merchandise, risk-driven signatures that can be dynamically altered, said Thompson. The Scope Of The Problem.

Retail 228

Retail Management Fraud Omaha 228

PYMNTS

OCTOBER 10, 2018

What’s the key to a great customer experience? In the latest Payments Powering Platforms Tracker , PYMNTS explores the latest efforts from industry giants and platform powerhouses around the space to improve their payment experiences and make their offerings more enticing to consumers. How Platform Payments Help The Game Go On.

Trends 148

Trends Payments Customer Experience Cards 148

PYMNTS

MARCH 1, 2017

Klarna announced its partnership with online mattress retailer GhostBed to integrate an instant financing solution into the merchant’s existing checkout system. GhostBed customers are now presented with two Klarna financing options at checkout along with the ability to purchase using their existing credit or debit card.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

MAY 25, 2020

While it’s clear that the digital shift will stick in the retail ecosystem, other elements of the landscape are harder to predict. The reason cuts right through Amazon’s strikezone: The company has always been about the customer experience and customer satisfaction. The wild card could be apparel. Be Like Nike.

Retail 161

Retail Strategy Training Customer Experience 161

PYMNTS

JULY 3, 2019

That’s when there is generally another point of frustration and friction: checking out after the dental work, perhaps giving over a payment card and signing up for another appointment. In fact, the vast majority of the growth NMI is seeing is happening almost entirely outside of retail. She was able to simply go home. “It

Retail 133

Retail Software Mobile Payments 133

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. This has become an irreversible trend,” he said. The Changing Retail Footprint. For example, in the U.K., percent.

Retail 138

Retail Data Operations Payments 138

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. And what they want and expect are what’s going to drive so much of retail and payments in the coming years and decades. Shift Intensity. Shift Intensity.

Retail 137

Retail Millennials New York City social media 137

Independent Banker

AUGUST 31, 2021

consumers have shifted to digital channels for retail product purchases since COVID-19 hit, and close to 16% currently own or have previously owned some form of cryptocurrency, according to PYMNTS.com. That’s why this past year, even in the midst of COVID, it’s things like RTP, Zelle, card controls and others that we moved forward with.”.

Trends 91

Trends How To Payments Community Bank 91

FICO

AUGUST 16, 2022

US Bankcard Industry Benchmarking Trends: 2022 Q2 Update. FICO Community releases quarterly US Bankcard Industry Benchmarking trends. The following credit card performance figures represent a national sample of approximately 130 million accounts that comprise FICO® Advisors’ Risk Benchmarking solution. Saxon Shirley.

Trends 52

Trends Industry US Cards 52

Perficient

JANUARY 19, 2021

Much has changed in the world of commerce this year due to the COVID-19 pandemic, and retailers have had to adapt quickly to circumstances and shift their business models to thrive, especially with their return processes. Less mature retailers that do not automate returns often take more time to process. How Brands are Adapting.

Retail 309

Retail Examples Branding Cards 309

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. One report found that there was a 54 percent increase in gift card and loyalty fraud in May compared to the previous month, making promotion fraud prevention a top priority for merchants. Developments From The World Of Digital Fraud.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

JULY 1, 2020

“Consumers have a lot of different choices on where and how they purchase their items and services, [so] it’s really important that the merchant provides a quality, seamless customer experience in the hopes that they’ll come back for a repeat of it. Tokenization Can Help Build Sales. Smart Merchants Will Be Proactive.

Customer Experience 250

Customer Experience Security Tools Cards 250

PYMNTS

MARCH 15, 2019

Connected commerce is among the hottest trends in retail, and not just for streaming or ridesharing or online gaming services, but for subscription purchases, too. For those online transactions that rely on cards on file to complete recurring payments, however, that figure tends to drop to the 60 percent range on average, he said.

Retail 146

Retail Payments Cards United States 146

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. From 7-Eleven to Chipotle Mexican Grill, retailers are expanding their digital ordering strategy with the help of voice assistant technology. Kroger Co.

Retail 139

Retail Strategy United States Comparison 139

Banking Exchange

JUNE 7, 2019

Advances in digital identity authentication are providing a better customer experience while shrinking the window for losses Technology Retail Banking Tech Management Mobile Online Cards Security Checks/Remote Deposit Capture Core Systems Cyberfraud/ID Theft Risk Management Customers Financial Research Feature Financial Trends Feature3.

Fraud 107

Fraud Risk Management Customer Experience Trends 107

PYMNTS

DECEMBER 9, 2020

When Home Depot announced last month its plans to acquire HD Supply Holdings , it wasn’t just a sign of expansion for the home improvement retailer. It was also indicative of a growing trend of B2C merchants expanding into the B2B realm in an effort to take advantage of a surging market. The Outsourced FinTech Opportunity.

Innovation 297

Innovation Fintech Cards Payments 297

FICO

JUNE 21, 2021

Many credit card issuers were faced with making new operational decisions, adapting to new regulations, and providing a safe and engaging customer experience. This market update will help you keep a pulse on the changing circumstances that the pandemic has on consumers and payment trends. one year earlier in April 2020.

Trends 52

Trends Marketing Payments US 52

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Visa recently announced a new policy to help shoppers alleviate this pain point.

Policies 302

Policies Online Retail Payments 302

PYMNTS

JANUARY 13, 2021

The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. percent had falsely claimed a charge on their credit card was fraudulent to score a refund. The onus thus falls on retailers to protect their customers, which said customers agree with wholeheartedly.

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

NOVEMBER 8, 2019

Goldman Extends $10B In Apple Card Credit In First Month. According to regulatory filings made public this week, Apple Card? customers had $736 million in loan balances at the end of September, though it’s not clear how that compares with other credit cards, as Bloomberg said banks do not break out performance by individual cards.

Apple 100

Apple Cards Fraud User Experience 100

PYMNTS

MARCH 22, 2019

This next chapter empowers us to keep our focus on delivering that excellent customer experience at much larger scale and in more convenient and inspirational ways,” Tynan said in an announcement at the time of the investment. To keep tabs on the latest retail trends, check next week’s Retail Pulse.

DC 109

DC Retail Maryland Fort Worth 109

PYMNTS

JANUARY 8, 2019

With the holiday shopping season in the rear view, retailers across the globe are tallying up their wins and losses. While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

MARCH 22, 2018

Put a bit more simply: Retailers face both a data problem and a time problem. In an interview with PYMNTS, Nathan Trueblood, VP of Product Management at DataTorrent , said customer expectations of retailers are changing — adding both challenge and opportunity to that data/time conundrum.

Retail 100

Retail Data Fraud Risk Management 100

FICO

JUNE 14, 2021

Our latest UK Credit Market Report on card trends for April 2021 shows the impact of the opening up of hospitality and retail on April 12. The figures include a 12 percent rise in card spend and more customers exceeding their card limit. This is the largest monthly increase in spend for over two years.

Cards 52

Cards Report Marketing Trends 52

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. According to Dasilva, the past decade-plus has brought three major payments revolutions, each of which shook the retail industry.

Retail 100

Retail Apple Fraud Online 100

PYMNTS

JULY 30, 2020

Our new integration with Plaid supports our mission to remove the complexities of payment processing, so our clients can focus on innovation and the customer experience,” Galileo CEO Clay Wilkes said in the company’s announcement of the partnership. businesses paying millions of 1099 or contract workers, Galileo said.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

DECEMBER 31, 2019

— or, say, personalized robots that go out and do the shopping for customers, wielding digital wallets connected to their accounts, and bringing home goods in fair weather and foul. However, looking out a year gives a glimpse of the trends in place, and the ripple effects that translate into seismic currents and sea change.

eBook 170

eBook Millennials Cards Survey 170

ZootBlog

JULY 27, 2016

After a rocky start, the transition from American Express to Citi for Costco co-brand credit card holders seems to be trending positive. That’s good news for consumers and a boon for the retailer and issuer alike. Perhaps everyone has received their new cards and was stocking up from their time away.

Trends 60

Trends Cards Resources Industry 60

PYMNTS

APRIL 2, 2020

consumers, who made almost 73 billion non-prepaid debit card transactions in 2018 – and the final 2019 number is bound to be bigger. Card networks attract merchants with promises of faster, more accurate debit routing, and merchants pay handsomely to transact across these networks. Debit has never been more popular with U.S.

Cards 130

Cards Comparison Fraud Retail 130

PYMNTS

SEPTEMBER 18, 2020

Shoppers are settling into a new retail normal — one that features seamless service — during the ongoing pandemic. They have boosted their use of mobile and online tools to make purchases of all sizes, leaving retailers racing to promote their products across digital channels as well as in their brick-and-mortar storefronts.

Retail 159

Retail Mobile Online Tools 159

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. The retailer combines the in-store and app experience to enhance the customer buying process.

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

SEPTEMBER 21, 2018

They are eyeing juicy targets such as gift cards and loyalty programs, both of which are of increasing importance to merchants’ holiday revenues. They are setting up fences and other methods to sell stolen goods — as well as rewards points and those gift cards — and win paydays. Attack can be a simpler proposition than defense.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

MAY 16, 2019

Launched earlier this week (May 14), the Mastercard Innovation Engine is a plug-and-play platform that brings together Mastercard assets and FinTech services to provide enhanced customer experiences. issuers and merchants with a digital channel so consumers can better interact, and maximize their card benefits and rewards.

Innovation 170

Innovation Payments Fintech Cards 170

PYMNTS

MARCH 8, 2019

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. To read the full Deep Dive, download the Tracker. About the Tracker.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

APRIL 19, 2016

However, as the rules of retail payments continue to change, it’s increasingly the smallest retailers that are seeing sales lost to nothing but their inability to keep up with the technological trends. “Small retailers are struggling to modernize in the fast-changing world of payments.

Payments 100

Payments Retail Trends Tools 100