PYMNTS

JUNE 12, 2018

Retailers face a balancing act when it comes to high-value and high-shrink items: How do they protect these items against theft, without sacrificing sales? But digital vending systems can provide an alternate way to prevent theft, without discouraging customers from making purchases. Having worked with seven of the top 10 U.S.

System 115

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PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment.

Retail 138

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Perficient

AUGUST 9, 2020

By focusing on the circular nature of the journey – and fine-tuning each touchpoint in that journey – health systems can increase satisfaction, loyalty and retention among patients, What is a healthcare journey map? What is the difference between a healthcare journey map and a healthcare customer experience map?

Customer Experience 322

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PYMNTS

SEPTEMBER 7, 2016

Revel Systems , the maker of an iPad point-of-sale management tool for brick-and-mortar retailers, food businesses and other industries, announced on Tuesday (Sept. The idea is to create an enticing customer experience, it said. We are thrilled to partner with Punchh.

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Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Fintech 474

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PYMNTS

NOVEMBER 21, 2018

Zaveri noted that he was able to solve the first two problems by rolling out a distributed localized manufacturing system, with the goal of making items in each market. In less than 30 seconds, the system can get a scan of over 70 data points. That really wasn’t scalable,” according to Zaveri.

Customer Experience 139

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PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. The Changing Retail Footprint. As unattended retail notches an increasing footprint, said Byrne, other use cases will also emerge.

Retail 138

Retail Data Operations Payments 138

PYMNTS

MARCH 22, 2019

In such scenarios, the convenience offered by eCommerce sites falls short while on-the-ground retail wins the day. Unattended retail solutions are well-suited to providing items like convenience goods, over-the-counter healthcare products or consumer electronics to passersby in high-traffic areas, Smith said. Drawing In Data .

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Perficient

FEBRUARY 17, 2023

Taking out a credit card and entering its number is a friction point that can cause consumers to abandon both online purchases (7% of abandoned online carts are due to not having a credit card handy or the same credit card accepted by the merchant) and in-person purchase decisions. What about larger, more expensive, purchases?

San Francisco 275

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Perficient

JANUARY 19, 2021

Much has changed in the world of commerce this year due to the COVID-19 pandemic, and retailers have had to adapt quickly to circumstances and shift their business models to thrive, especially with their return processes. Less mature retailers that do not automate returns often take more time to process. How Brands are Adapting.

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PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible. shoppers made 72.7

Cards 141

Cards Payments Security Fraud 141

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

MARCH 15, 2019

Connected commerce is among the hottest trends in retail, and not just for streaming or ridesharing or online gaming services, but for subscription purchases, too. For those online transactions that rely on cards on file to complete recurring payments, however, that figure tends to drop to the 60 percent range on average, he said.

Retail 146

Retail Payments Cards United States 146

PYMNTS

JULY 1, 2020

“Consumers have a lot of different choices on where and how they purchase their items and services, [so] it’s really important that the merchant provides a quality, seamless customer experience in the hopes that they’ll come back for a repeat of it. Tokenization Can Help Build Sales. Smart Merchants Will Be Proactive.

Customer Experience 250

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PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. Beyond quick-service restaurants, 7-Eleven has rolled out voice ordering with 7Voice that lets customers make orders via Amazon Echo and Google Home systems.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

NOVEMBER 8, 2019

If so, one can probably remember the fantastical predictions that, before too long, brick-and-mortar retail would go the way of the horse-and-buggy. Physical retail may be going through some tough times. It should almost feel like you are walking in a live Instagram account,” she said when describing the ideal SHOWFIELDS experience.

Retail 103

Retail New York City Branding New York 103

PYMNTS

DECEMBER 23, 2016

This holiday season, studies say consumers are holding retailers to a higher standard than in past years. They want a seamless and enhanced shopping experience, and they also want those gifts sent fast (and perhaps they’re willing to pay for it ). And they weren’t stellar.

Retail 100

Retail Mobile Branding Customer Experience 100

Banking Exchange

JUNE 7, 2019

Advances in digital identity authentication are providing a better customer experience while shrinking the window for losses Technology Retail Banking Tech Management Mobile Online Cards Security Checks/Remote Deposit Capture Core Systems Cyberfraud/ID Theft Risk Management Customers Financial Research Feature Financial Trends Feature3.

Fraud 107

Fraud Risk Management Customer Experience Trends 107

PYMNTS

JULY 26, 2017

“Developers can literally come in, sign up and start building a card product,” said Gardner. The typical way of building a card product, by going to a bank and leveraging that bank’s platform, need no longer be the norm. Those modern companies, he said, want to build on top of modern platforms.

Cards 125

Cards System United States Payments 125

PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information. They also need to leverage a full set of tools to help them quickly and accurately handle customer requests.

Trends 190

Trends Fraud Customer Experience System 190

PYMNTS

OCTOBER 19, 2016

Out of the ever-growing list of things retailers have as priorities, stopping fraud — not selling more goods and services — has now claimed the online retailer’s top spot. That’s the finding of Forrester’s 2016 “State of Retail Payments 2016” report. Michael Reitblat , CEO of Forter , isn’t at all surprised.

Retail 100

Retail Fraud Customer Experience Data 100

PYMNTS

MARCH 22, 2019

In the stores, shoppers will be able to transmit their artwork or photographs from smartphones to iPads that allow customers to preview their framed final products. Framebridge has reportedly brought in a new point-of-sale (POS) system to give shoppers an experience that’s almost equivalent to shopping online.

DC 109

DC Retail Maryland Fort Worth 109

PYMNTS

MARCH 22, 2018

Put a bit more simply: Retailers face both a data problem and a time problem. In an interview with PYMNTS, Nathan Trueblood, VP of Product Management at DataTorrent , said customer expectations of retailers are changing — adding both challenge and opportunity to that data/time conundrum.

Retail 100

Retail Data Fraud Risk Management 100

PYMNTS

MARCH 31, 2020

The COVID-19 pandemic has challenged grocery stores, which must now find ways to serve high consumer demand while maintaining safe retail environments for customers and employees. Grocery store customers can be especially sensitive to the inconvenience of long checkout experiences, Radlow said.

System 160

System Retail Payments Meeting 160

PYMNTS

JANUARY 20, 2020

The plans for bringing hand payments to the world of physical retail are in early stages, and Amazon has offered no official comment on them one way or another, all data comes from unnamed sources “close to the issue.”. s largest card issuers to get the project off the ground. JPMorgan Chase & Co., Wells Fargo & Co.

Payments 277

Payments Data Cards New York 277

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. According to Dasilva, the past decade-plus has brought three major payments revolutions, each of which shook the retail industry.

Retail 100

Retail Apple Fraud Online 100

Accenture

OCTOBER 14, 2019

Digital credit for consumers is an underpenetrated and underestimated opportunity for banks and retailers alike. In most European countries, for example, unsecured card lending is less than 18 percent of total unsecured consumer lending. 1 Accenture analysis of outstanding loan data from World Bank, Euromonitor 2019.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

JULY 30, 2019

FinTech firm POSaBIT is hoping to solve the problem of mobile payments for the fast-growing cannabis industry by delivering a unique blockchain-enabled payment processing and point of sale (POS) system. . The new fully compliant system will focus on the marijuana industry and will roll out across medical and recreational cannabis states.

Mobile 130

Mobile Nevada Oklahoma Arizona 130

PYMNTS

MARCH 2, 2020

In today’s top payments news, Alibaba and Ant Financial created an app for the Chinese government to use to track people and their health status, and some AmEx salespeople reportedly misrepresented card rewards and feeds to boost card applications. Retail KPIs Get Worked Over For Customer Experience.

Report 130

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PYMNTS

JANUARY 18, 2021

There have also been shifts in how customers pay for goods and services, with s ocial distancing policies making contactless transactions essential and pushing consumers toward payment methods such as bank transfers and digital wallets. Such touchless payment options are being used alongside traditional ones like credit cards and checks.

Analytics 319

Analytics Data Risk Management Management 319

PYMNTS

AUGUST 29, 2019

Barclaycard and TouchBistro have teamed up for point-of-sale (POS) solutions meant to improve customers’ experience in U.K. TouchBistro makes iPad-based POS systems that handle restaurant orders as well as payments and administrative tasks like staffing. restaurants, according to a release.

Payments 116

Payments Customer Experience System US 116

PYMNTS

MAY 10, 2018

Synchrony Financial announced today (May 10) that it will acquire Loop Commerce , the digital gifting platform used by retailers to make every product giftable. Or buying the default gift: the gift card. Synchrony is the issuer for 98 retailers’ store cards, including some of its heaviest hitters like Gap, Amazon, Walmart and TJX.

Retail 164

Retail Customer Experience Cards US 164

FICO

NOVEMBER 30, 2022

Profitability and Customer Financial Health in Retail Banking. Here’s how to strike a balance that delivers long-term benefits for customers' financial health. In my recent Forbes article , I explored a vision for the future of retail banking where the customer’s complete financial wellness is at the center of decision making.

Retail 52

Retail Data Analytics Fraud 52

PYMNTS

DECEMBER 10, 2019

Mutual Security Credit Union, with more than $315 million in assets, chose Lumin Digital because of its outstanding user experience, beyond what big banks and other financial institutions could offer. . Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members.

Security 130

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PYMNTS

APRIL 19, 2016

However, as the rules of retail payments continue to change, it’s increasingly the smallest retailers that are seeing sales lost to nothing but their inability to keep up with the technological trends. “Small retailers are struggling to modernize in the fast-changing world of payments.

Payments 100

Payments Retail Trends Tools 100

Insights on Business

MARCH 6, 2019

Digitally reinventing themselves, financial services firms are leveraging AI to achieve superior customer experiences, create new revenue streams and lower costs. Conversational systems by Geico and Hyundai. AI systems and digital humans are not the stuff of the future. They permeated sessions at Think 2019.

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

MAY 10, 2018

Mobile payment capabilities are on the forefront of retail executives and tech staff. In a survey by Zynstra , some 65 percent of retailers said they pegged mobile payments as their top priority for in-store technology, Chain Store Age reported. Card Payment Acceptance. percent increase in sales over the same period previously.

America 114

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