PYMNTS

APRIL 9, 2019

An issuer suspects a card has been compromised, or a consumer remembers that their debit card is in their jacket pocket only after leaving it at the cleaners. Either way, a card is cancelled and replaced with a new one. In BV’s experience, heavily used cards are replaced 1.7 Redesigning The Experience End To End.

Cards 153

Cards Management Security Millennials 153

PYMNTS

APRIL 9, 2018

The firm announced it is integrating its payments processing capabilities, PaySimple AppConnect, into Profit Rhino, a mobile sales tool and pricing service platform for in-the-field service providers like home services and repairs. Earlier this year another company, Insynq, introduced another solution for in-field service providers.

Tools 150

Tools Management Payments Customer Experience 150

PYMNTS

DECEMBER 16, 2020

The topic was front and center in an On the Agenda discussion with PYMNTS CEO Karen Webster, Ethoca CEO Andre Edelbrock , Cabela’s and Bass Pro Shops Senior Manager of Fraud and Investigations Keith Thompson and First National Bank of Omaha Director of Fraud Management Steve Furlong. It may come in 10 different boxes.”. “We

Retail 228

Retail Management Fraud Omaha 228

PYMNTS

AUGUST 19, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS explores the latest developments in the world of QSR rewards programs and how credential stuffing and account takeovers are plaguing the industry. According to the Restaurant Readiness Index , 80 percent of QSR managers and customers reported positive experiences with loyalty programs.

Mobile 159

Mobile Fraud Security Data 159

PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. Mobile app technology highlights the differences in attitudes between QSRs and customers.

Innovation 123

Innovation Management America Customer Experience 123

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Do FIs want to navigate card programs through that?”.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JULY 30, 2019

FinTech firm POSaBIT is hoping to solve the problem of mobile payments for the fast-growing cannabis industry by delivering a unique blockchain-enabled payment processing and point of sale (POS) system. . The new fully compliant system will focus on the marijuana industry and will roll out across medical and recreational cannabis states.

Mobile 130

Mobile Nevada Oklahoma Arizona 130

PYMNTS

JANUARY 29, 2020

Virtual cards have been spreading across the B2B payment space because of their cost-saving benefits for both companies and suppliers. These cards’ account numbers correspond with certain vendors, and have predetermined spending limits, enabling accounts payable (AP) professionals to better manage expenses, control cash flow and fight fraud.

Cards 130

Cards Strategy Fraud Minneapolis 130

PYMNTS

DECEMBER 1, 2017

Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month. This year, Capital One researchers found that treasurers are especially interested in mobile banking capabilities as they seek new tools for their profession.

Tools 100

Tools Capital Mobile Survey 100

PYMNTS

MAY 2, 2018

Synchrony , the financial services company, announced news on Wednesday (May 2) that customers can now use voice commands to manage their Amazon.com Store Card. In a press release , Synchrony said it is making this happen via a new skill for Alexa, dubbed the Store Card skill.

Cards 134

Cards Customer Experience Retail Tools 134

PYMNTS

AUGUST 11, 2020

Idaho-based Kount has released a new product aimed at preventing insurance fraud as the industry increasingly turns to digital, and even mobile, setups. Kount’s products help “insurance companies identify visitors, manage leads, and determine who is shopping for a quote.”. In a Tuesday (Aug.

Fraud 234

Fraud Industry Idaho Customer Experience 234

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card.

blockchain 275

blockchain Software Customer Experience Strategy 275

Perficient

SEPTEMBER 15, 2020

Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies? Consumer needs simply must come first.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Banking Exchange

JUNE 7, 2019

Advances in digital identity authentication are providing a better customer experience while shrinking the window for losses Technology Retail Banking Tech Management Mobile Online Cards Security Checks/Remote Deposit Capture Core Systems Cyberfraud/ID Theft Risk Management Customers Financial Research Feature Financial Trends Feature3.

Fraud 107

Fraud Risk Management Customer Experience Trends 107

PYMNTS

APRIL 25, 2019

The PAUL UK bakery chain has teamed up with Yoyo for a mobile payments app in Europe , Repay Holdings, LLC , along with parent company Hawk Parent Holdings, is expanding into Canada and WorldRemit is working with Paga for remittances to users in Nigeria. To make a payment, diners will have to connect their debit/credit card to the app.

Mobile 115

Mobile Payments Customer Experience Report 115

PYMNTS

JUNE 12, 2018

New Jersey Transit announced it is planning to modernize its fare payment system through proposed upgrades that would reduce cash and paper-based tickets, and provide customers with quick, easy and convenient ways to pay. The current electronic ticketing through the NJ TRANSIT mobile app will continue to be used, upgraded and expanded.

NJ 126

NJ New Jersey Pennsylvania Mobile 126

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

The Paypers

NOVEMBER 9, 2016

(The Paypers) Amdocs , a provider of customer experience solutions, has rolled out a mobile financial services card management system for unbanked population and customer use cases.

System 34

System Management Cards Customer Experience 34

PYMNTS

JANUARY 14, 2021

Via Mastercard’s relationship with Synchrony, it will work with Walgreens to launch new credit card products, as well as a pre-paid debit card. As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. But that’s where the standard co-brand partnership ends.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

NOVEMBER 25, 2019

Near-field communication (NFC) has emerged as an especially intriguing way for QSRs and other businesses to tie ordering and loyalty experiences to today’s mobile users’ needs. You can get rid of the loyalty card. It’s a frictionless experience.”. Managers and diners alike often have favorable views of reward offerings.

Payments 225

Payments Mobile Dallas Apple 225

NCR

OCTOBER 13, 2017

In today’s increasingly dynamic, multi-channel financial services industry, providers should always be looking for ways to break down barriers between the various methods consumers use to manage their money. Bringing the ATM and mobile together. The issuing bank funds a virtual card.

ATM 96

ATM Innovation Mobile America 96

PYMNTS

APRIL 15, 2020

“Ethoca is thrilled to be working with Microsoft to solve this challenge upstream — in the bank’s mobile app — where consumers have the instant purchase clarity they need to avoid making a false claim,” Keith Briscoe, chief marketing and product officer at Ethoca. The solution is now in place at a top five bank in the U.S. and globally. .

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

JANUARY 30, 2020

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. Consumers also show continued interest in debit even as they adopt newer payment instruments, and a 2019 report found that 61 percent of mobile wallet users linked debit cards. Around The Next-Gen Debit World.

Security 182

Security Fraud ATM Cards 182

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. The problem can be especially acute when it comes to financial institutions (FIs), said John Owens, general manager of Elan Credit Card , in a new podcast interview with PYMNTS.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

JULY 16, 2019

Banks and credit unions looking for safer and more efficient digital and mobile services for debit and credit cards can now turn to the cloud. This option allows mid-sized and smaller issuers to more quickly and easily launch these services and compete with large national banks on digital customer experience.”.

Innovation 128

Innovation Compliance User Experience Cards 128

FICO

MAY 19, 2020

So, I thought I would outline my top 5 fraud manager considerations during COVID-19. So what must we consider when it comes to our customers, the fraudsters and our anti-fraud teams. 2) Top 5 Fraud Manager Considerations During COVID-19: Scams are now tailored, so we need to modify our strategies. Card Fraud.

Fraud 52

Fraud Management Handbook Cards 52

PYMNTS

OCTOBER 6, 2020

Bank of America has launched its Life Plan program, which it says will aid customers in better financial planning in areas like finances, family, health, home, work, leisure and giving. Life Plan can be accessed through the Bank of America mobile app and website. Venmo's Esch On Designing A Cool Physical Card For Mobile App Users.

America 137

America Payments California Customer Experience 137

PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information. These biometric solutions also appear to be catching the attention of large companies.

Trends 190

Trends Fraud Customer Experience System 190

PYMNTS

NOVEMBER 26, 2018

26) that participating stores in Canada will now accept Chinese mobile payment systems Alipay and WeChat Pay. In a press release , 7-Eleven said it is working with CITCON, the cross-border mobile payment company, to make this a reality. Alipay and WeChat Pay are just another way we are enhancing the customer experience.”

Mobile 139

Mobile Customer Experience Course Payments 139

PYMNTS

OCTOBER 10, 2018

What’s the key to a great customer experience? For a growing group of online and mobile platforms, the answer lies in the pursuit of seamless payments. The service will also be used to process payments made via Uber’s gift cards, loyalty and card rewards, redemptions, and other payment offerings.

Trends 148

Trends Payments Customer Experience Cards 148

PYMNTS

AUGUST 29, 2019

Barclaycard and TouchBistro have teamed up for point-of-sale (POS) solutions meant to improve customers’ experience in U.K. We know that getting [the] customer experience right is vital for a restaurant to build loyalty among its clientele,” said Nicole Olbe, managing director of partnerships at Barclaycard Payment Solutions.

Payments 116

Payments Customer Experience System US 116

Accenture

APRIL 23, 2019

As shown in Figure 1, commercial payment product investment has been most prominently related to virtual cards and accounts payable/receivable automation. Virtual cards, the fastest growing segment of commercial cards, appear to be a key avenue providers are exploring to help reduce the prevalence of checks in B2B payments.

Tools 151

Tools Payments Cards Online 151

Perficient

JANUARY 19, 2021

Customers can’t shop as they normally would, causing complications for customers who aren’t digitally-savvy with online tools, such as a size chart or cart management. These mature retailers have full visibility and capability of managing returns in any way the order was placed.

Retail 309

Retail Examples Branding Cards 309

PYMNTS

FEBRUARY 18, 2020

Banks are increasingly embracing new channels to offer seamless omnichannel services to their customers, but doing so often creates silos that handle large amounts of collected data. Fraud orchestration can help solve this issue as it allows banks to build holistic fraud prevention defense systems and gain 360-degree views of their customers.

Fraud 131

Fraud Customer Experience Compliance Survey 131

PYMNTS

MARCH 2, 2020

But while there are a nearly endless number of cases presenting corporate payments challenges, increasingly, businesses of all kinds are seeking a similar experience — and prepaid card technology can be a valuable tool in meeting those requirements. The Prepaid Virtual Card Opportunity. From Gig Workers to Rebates.

Payments 151

Payments Cards Meeting Lending 151

PYMNTS

JANUARY 6, 2020

That mobile order ahead has rapidly changed the entire landscape for quick-service restaurants (QSRs) is undeniable. One can see it in the numbers — Chipotle Mexican Grill recently reported that mobile orders now represent 20 percent of its total sales and is the fastest overall growing part of its business.

Fraud 131

Fraud Mobile Customer Experience Cards 131

PYMNTS

APRIL 28, 2020

At the same time that CUs are seeking to help members make the transition to online and mobile banking, the financial institutions (FIs) themselves are implementing (and where necessary, recalibrating) their own business continuity and pandemic response plans. Digital banking will also become more widespread. “As

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248