PYMNTS

MARCH 2, 2020

There is no lack of good ideas in financial services, nor is there a lack of enthusiasm for putting them in place and enhancing the customer experience among banks and other financial service providers. Some players are innovating, but most seem unable to bridge the gap. So is the reliability and scale of its operations.

Innovation 165

Innovation Customer Experience Fintech Payments 165

Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.

Innovation 298

Innovation Capital Conference Customer Experience 298

Perficient

JANUARY 12, 2021

Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. Smaller financial institutions will have to be more innovative and rely on third parties and as-a-service based solutions to specifically address the needs of the niche market they are servicing. reached 31.7

Trends 332

Trends Fintech Customer Experience Innovation 332

PYMNTS

APRIL 12, 2019

But FinTechs and financial institutions are increasingly crafting partnerships designed to help them both thrive in this global world of digital payment and commerce. More specifically, in Australia, contactless presents itself as a very promising area around which to build such partnerships and innovation.

Fintech 168

Fintech Innovation Mobile Payments 168

PYMNTS

JANUARY 30, 2020

Banks and FinTechs continue to discover new opportunities in unlocking corporate clients’ financial data, with banks embracing data integration for their own product development initiatives, and FinTechs finding new ways to collaborate with each other. Mastercard Taps FinTech for Biz Card Boost.

Data 161

Data Fintech Cards Software 161

Perficient

FEBRUARY 2, 2023

A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder. Both Visa and Mastercard rolled out pilot biometric payment cards in 2022. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

Industry 471

Industry Trends social media Payments 471

Bank Innovation

SEPTEMBER 13, 2019

Mastercard is doubling down on its prepaid card business, which it sees as fuel for the rise of many consumer-facing fintech companies. During its investor day on Thursday, the payments giant said its prepaid card business grew 19% in gross dollar volume from the first half of last year.

Cards 225

Cards Fintech Payments Company 225

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. Financial institutions (FIs) face the issue of whether to outsource their credit card programs or do it themselves – a decision that will maintain its importance in the coming new decade.

Cards 140

Cards Apple Data Innovation 140

Bank Innovation

JULY 30, 2019

While the jury is still out whether the Apple Card will be the disruptive force that Apple has claimed it will be, fintech firms and banks alike appear eager to beat the tech giant to the punch. Tuesday’s launch of Zerocard, a “debit-style” credit card from fintech firm Zero, in partnership with WebBank, Evolve Bank […].

Apple 170

Apple Cards Fintech Customer Experience 170

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JANUARY 11, 2021

He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. The London-based FinTech was founded in 2015 and has secured more than $580 million in funding on a $5.5

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

JANUARY 28, 2020

The problem can be especially acute when it comes to financial institutions (FIs), said John Owens, general manager of Elan Credit Card , in a new podcast interview with PYMNTS. The problem often stems from the environment in which they are operating — one that can put the brakes on innovation, even when innovation is key to thriving.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

DECEMBER 28, 2020

And as FinTechs continue to challenge banks, but also offer new opportunities within the B2B space, they’re advancing a corollary to the build vs. buy question: How about partnerships? Yet within the traditional FIs, it’s been important to push through the inertia that has tempered innovation.

Payments 215

Payments Innovation Software Fintech 215

Insights on Business

MAY 22, 2019

The multi-million-dollar deal supports BNZ’s efforts to provide frictionless and safer payments experience to their customers. Many conveniences that customers enjoy as a result of modern banking carry an increased risk of fraud. Protecting customers and the customer experience.

Customer Experience 87

Customer Experience Payments Fraud Security 87

PYMNTS

JUNE 25, 2019

Banks are required under PSD2 to develop API portals that provide their customers’ data to interested third parties, thus enabling such entities to build and offer competing products and services. They are [already] being challenged by a lot of the FinTechs and the larger technology companies.”. SCA and the Future of Banking.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

AUGUST 19, 2020

With B2B payments being an increasingly attractive target for innovators, the landscape is growing crowded as more banks and FinTechs roll out their accounts payable (AP) automation solutions. At the same time, he explained to PYMNTS, industry collaboration can mean combining banks’ and FinTechs’ biggest strengths.

Fintech 319

Fintech Resources Payments Industry 319

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

JUNE 27, 2017

Cross-border payments platform Currencycloud and Hyundai Card, South Korea’s digital pioneer company, recently announced an exclusive partnership to enable the launch of Korea’s first mobile remittance service provided by a credit company. The service launches soon and will be available through Hyundai Card’s Global Remittance application.

Cards 100

Cards Mobile Digital Strategies Fintech 100

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced.

Digital Banking 179

Digital Banking Payments Software Fintech 179

Bank Innovation

JANUARY 5, 2020

Two more consortiums said they submitted bids for digital banking licenses in Singapore as companies, ranging from a massage chair maker to a property giant and Chinese fintech firms, joined forces to go for the sought-after permits. and stored-value card company […].

Digital Banking 300

Digital Banking Groups Fintech Cards 300

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

DECEMBER 10, 2020

The eCards, made in collaboration with FinTech startup Voucher, will have over 200 personalized designs for customers to choose from, including themes like “holiday, but also birthday, graduation, a simple thanks or congratulations ,” among others. The release says the cards are “animated, dynamic and can include a message.”.

US 161

US Cards Customer Experience Trends 161

PYMNTS

MAY 15, 2017

“It would be fair to say that among the financial institutions we talk to, they all have some kind of FinTech partner program or digital innovation initiative. FI.SPAN is something of an expert — pairing banks with those innovators is very much what they do as a connector platform. Unlocking Payments.

Fintech 150

Fintech System Payments Innovation 150

PYMNTS

JANUARY 20, 2021

Payments have typically been the exclusive domain of banks, card issuers and FinTechs — distinct from a product or service offering and usually requiring distinct motions for both the buyer and seller to complete a transaction. There is no need to fumble with cash or hand a payment card to the driver — it happens automatically.

Payments 175

Payments Examples Software Management 175

Bank Innovation

SEPTEMBER 9, 2019

Users also can get third-party credit cards and loans through Credit Sesame’s platform, and the company is trying to make the process of applying as seamless as possible. Credit Sesame, which recently raised $43 million, allows users to access their credit scores and gain insights into how they can improve those scores.

Management 150

Management Fintech Cards Company 150

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. The “What the Hell Are Bankers Doing?”

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

FEBRUARY 1, 2023

While AOBA provides a fertile forum for buyers and potential sellers in the bank M&A space to commensurate, the crowd uses this valuable face time to also delve into discussions about the economy, strategic growth, fintech innovation, competition, and talent wars.

Arizona 144

Arizona Kansas City Industry Phoenix 144

PYMNTS

JULY 30, 2020

Our new integration with Plaid supports our mission to remove the complexities of payment processing, so our clients can focus on innovation and the customer experience,” Galileo CEO Clay Wilkes said in the company’s announcement of the partnership. Plaid is connected to more than 11,000 financial institutions.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

Bank Innovation

FEBRUARY 19, 2020

is trying to hook customers with a 2.1% The company, which launched its products nationally Wednesday, is coming into the market as fintech startups like Wealthfront, Betterment and Varo are touting high-yield savings accounts to vie for market share. Level, a digital banking startup based in San Francisco Calif.,

San Francisco 259

San Francisco National Digital Banking Fintech 259

Gonzobanker

JANUARY 18, 2024

That said, here are my banking and fintech predictions for 2024: 1. Regulatory headwinds, iffy economic conditions and a more conservative approach to tech innovation spending are combining to put a damper on BaaS growth. Fintechs have an increasing appetite for new products, better tech integration and diligent compliance.

Fintech 88

Fintech Customer Experience Tools Payments 88

PYMNTS

DECEMBER 4, 2019

Arnoldo Reyes, vice president of digital partnerships, FinTech and ventures for Visa Latin America and the Caribbean, said that Visa partners with companies that can quickly integrate startups looking to roll out Visa Token Service, Visa Direct, virtual cards and more.

America 132

America Regional National Fintech 132

PYMNTS

OCTOBER 8, 2020

“This results in cost savings of up to 80 per cent and allows [SMB] banks and lenders to assess and approve loan applications within five minutes, in a fully digital customer experience,” Goldin said in the release. In addition to this partnership, Mambu has worked to power U.K.-based

Lending 141

Lending Customer Experience Digital Banking Innovation 141

PYMNTS

JANUARY 29, 2019

That’s reflected in data (this is Data Drivers, after all) from the Credit Union Innovation Index , a joint effort between PSCU and PYMNTS. PYMNTS and PSCU found that 59 percent of credit union members said they want innovation, though it wouldn’t necessarily sway them to choose one CU over another. Avoiding Complacency.

Innovation 176

Innovation Fintech Data Community 176

PYMNTS

APRIL 4, 2019

So it is with financial services – and so it is, specifically, with innovation within financial services. In a podcast with Karen Webster, Amir Wain, CEO of i2c , discussed the state of readiness among the top-performing financial sector innovators. FinTechs are viewed as collaborators , and per the PYMNTS/i2c research, only 6.5

Innovation 119

Innovation Fintech Survey Customer Experience 119

PYMNTS

OCTOBER 16, 2020

Jess Turner, Mastercard’s executive vice president for North America Products and Innovation, tells PYMNTS the venture is just one part of the firm’s push to help gig workers get benefits. And beginning in 2021, some Mastercard cardholders will be able to use their cards to pay for their benefits on Stride’s Portable Benefits Platform. .

America 291

America Innovation Customer Experience Industry 291

PYMNTS

JANUARY 2, 2017

The payments space is filled with so much innovation — and new entrants eager to use that innovation to deliver a revolution to the industry — that it can be hard to see exactly where existing players fit into that vision. In the end, it’s about more than payments; it’s about the entire customer experience.

Fintech 128

Fintech Payments Innovation Branding 128

PYMNTS

DECEMBER 30, 2020

The B2B eCommerce space saw some of the biggest investments of the year for B2B FinTechs, a testament to investors' confidence in the evolution of the market. With demands intensifying among the end customer, wholesalers, suppliers and the eCommerce platforms upon which they operate will have to meet a lengthy list of requirements.

Online 302

Online Meeting Payments Fintech 302