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Retail banking trends to look out for in 2023

Independent Banker

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? According to a new report from PwC titled “Retail Banking 2025 and Beyond” (see sidebar), the retail banking industry is undergoing tremendous change—but, of course, community bankers already know that.

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Despite Papyrus’ Closing, Stationery Retail Is Not All Doom-And-Gloom

PYMNTS

That’s understandable, given how viciously email, texting and other forms of digital and mobile communication have displaced actual writing — which, of course, would seem to reduce the need for actual stationery products. The chain had since expanded to some 260 or so retail locations. None of that will save the Papyrus retail chain.

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Why The Biggest US Retailer Will Stick To Stamps

PYMNTS

Quick: Who’s the biggest retailer in the U.S.? In terms of sheer size and locations, the United States Postal Service (USPS) is the biggest retailer in the country, with 31,000 locations covering pretty much every town. Of course, it’s revenue, not size, that has been USPS’ problem. Not Walmart (5,500 stores).

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Conversational Commerce Finds Its Voice In Digital Retail

PYMNTS

Herrick expects that ReplyBuy and Airship will create a holistic ecosystem, allowing retailers to use its engagement technology to acquire customers and then use conversational commerce to retain them and grow their value. Or would she prefer to visit the store (mask required, of course) for a custom fitting? Herrick agrees.

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For Retailers, Getting Ready For Automation

PYMNTS

In an interview with PYMNTS, Tim Moran, senior vice president of product and marketing at Worldnet , told PYMNTS that the age of automated retail is dawning — but there is no one-size-fits-all approach. The tech savvy consumer, he told PYMNTS, expects choice and autonomy in a retail setting. Some Exceptions to Automation.

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Retailers, Banks Say Transaction Clarity Key To Moving From Dispute Management To Dispute Prevention

PYMNTS

Amid the great digital shift , retailers and financial institutions (FIs) must walk the fine line between challenging transactions and letting the consumer journey proceed frictionless. That’s driven the retailer to require merchandise, risk-driven signatures that can be dynamically altered, said Thompson. The Scope Of The Problem.

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Back-To-School Season Fuels Retail Activity And Innovation

PYMNTS

Not only is it a big time for retail but, in a sense, a kind of dress rehearsal for the upcoming all all-important holiday shopping season. Retail back-to-school spending for families will hit an average of $696.70 last year, according to the National Retail Federation , a trade group. this year, up from $684.79 Amazon Effort.

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