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Why You Need Bank Product Management

South State Correspondent

Banks don’t have enough product managers. A manager may oversee the operation of a product, but few banks have product managers who drive product development and performance. This article further explores what it means to be a bank product manager. What is Bank Product Management?

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Crafting The Better B2B ‘Customer’ Experience

PYMNTS

In a wide-ranging online panel discussion with Karen Webster, five executives across payments and supply chain management offered insight into the pain points exposed by the pandemic. Improving the B2B Customer Experience. The B2B customer experience, noted several panelists, now includes payments.

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AI Regulations for Financial Services: OCC

Perficient

As noted at the time by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes. Hsu highlighted that each phase requires different risk management strategies and controls.

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OCC Considers Artificial Intelligence an Emerging Risk in Banking

Perficient

Positive Aspects of AI in Financial Services As noted by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques, have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes.

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Survey: When Do Fraud Controls Ruin the Customer Experience?

FICO

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective.

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CFPB sues Citizens Bank for failing to respond to credit card disputes

Bank Innovation

This week, the Consumer Financial Protection Bureau filed suit against Citizens Bank, alleging violations of the Truth in Lending Act (TILA), including implementing Regulation Z and the Credit Card Accountability Responsibility and Disclosure Act.

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Revolutionizing the Way We Pay: The Top Payment Industry Trends You Need to Know in 2023

Perficient

A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder. Both Visa and Mastercard rolled out pilot biometric payment cards in 2022. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

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