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Customer satisfaction falls at digital banks, J.D. Power says

American Banker

Depositors are still flocking to online-only banking platforms offered by companies such as Ally, Capital One and Discover. But overall customer satisfaction took a "statistically significant" drop, according to a new J.D. Power report.

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Coast Capital On Weathering The Pandemic And Planning For The Future

PYMNTS

CUs’ production units could not afford to miss deadlines with members’ financial needs at stake, said Nancy McNeill , senior vice president of Operations at Coast Capital Savings Federal Credit Union. Digital Banking's Rise In The CU Space. We will be looking at ways to move across the country in a digital fashion.”.

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Bank Of England Ups Monzo’s Capital Requirements

PYMNTS

Monzo Bank Ltd, the London-based online bank, must now have a capital worth of 13.6 The Financial Times (FT) reported the new requirements are among the first signs the Bank of England ( BoE ), the United Kingdom’s (U.K.) That’s more than more than twice as high as many mainstream banks in the U.K.,

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Capital One To Focus On Digital, Close 37 Locations

PYMNTS

Capital One is going to increase its focus on digitization and close 37 branches around the U.S., Our customers are increasingly engaging with us digitally,” said Capital One spokesman Derek Conrad. “Our Our customers are increasingly engaging with us digitally,” said Capital One spokesman Derek Conrad. “We

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Capital One Joins Effort to Educate Seniors About Online Banking

Bank Innovation

Not really, though marketing about digital efforts may make it appear that way.

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Digital Banking Leads to Most Bank Branch Closings Since Great Depression

Bank Innovation

Is digital banking killing physical bank branches? How much truth is there to the longtime fear that online banking will replace consumer interaction with bank branch tellers?

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ADVANCE.AI Consortium Seeks Singaporean Digital Banking License

PYMNTS

Yet another business consortium vies for a lucrative, wholesale digital banking license, according to reports. billion in capital on hand, and be governed by Singapore leadership. Other companies include Razer, Grab Holdings and Ant Financial. Their holders can take deposits from retail customers, but must have $1.5