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Customer Management Trends: Hyper-Personalization, Trust, & More

FICO

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52
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The BaaS Gold Rush is On

Gonzobanker

However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right. infrastructure and the capacity to manage a BaaS strategy to significantly complement the core business. capacity for integrations to scale with growth.

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Deep Dive: Digital-First Banks Harness The Power Of Data Analytics

PYMNTS

Financial institutions (FIs) face a perennial challenge in their day-to-day operations — convincing customers to use their products and services rather than a competitor’s. Banks can even harness external regulatory, trading and social media engagement data, all of which can be processed and analyzed to benefit their operations.

Analytics 237
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CEO Davies Exits Revolut After One Year

PYMNTS

Davies’ exit comes just four days after the London-based operation announced $80 million in new funding. What a journey in the last year – leadership teams and operations in Ireland, the U.S., In February, Menlo, California-based TCV led a $500 million round. The investor was TSG Capital Partners, according to TechCrunch.

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Moody’s Acquired This Climate Data And Analytics Firm To Expand Its Climate Risk Assessment Portfolio

CB Insights

Moody’s , an integrated risk assessment firm, has acquired RMS , a risk management solutions provider, for $2B. RMS: California-based RMS is a provider of climate and natural disaster risk modeling and analytics. The company has over 400 risk models that cover 120 countries.

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Investors Impressed By Mix Of AI And Analytics

PYMNTS

With more than $175 million raised for B2B startups this week, the undoubted winner was a California-based artificial intelligence data analytics company – a sign, the firm noted, of the enterprise’s increasing reliance on AI. Operating in the trade finance market, CCRManager announced $6.5 Expense Management. CCRManager.

Analytics 109
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Gearing Up New Operations

Independent Banker

billion-asset community bank’s successful foray into insurance provides valuable insight into how boards and bank management should carefully vet decisions by conducting thorough due diligence. So, today, no matter the size of a client, we can address his or her insurance and risk management needs.”. Intangible factors.