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QSRs Get Smarter With The Help Of AI

PYMNTS

Back in the day fast food and other QSR operations were not exactly known as centers of cutting-edge technology. Now QSR operations are getting smart, so to speak, via artificial intelligence (AI) technology. Voice ordering technology and AI are indeed making their presence known in the QSR world.

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Vans Skates Into LA With Community-Driven Concept

PYMNTS

Youth-oriented shoe and apparel brand Vans has found the intersection of both, as seen in its most recent store opening this past week in Los Angeles. The brand is well-known for using its community of skateboarders for design ideas and marketing. The brand has also partnered with Goodwill and Chrysalis to access underserved employees.

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As Pizza Hut Struggles, QSRs Grapple With Delivery Investments

PYMNTS

QSR magazine and other analysts point to a direct link between delivery and the consumer experience and consumer satisfaction. They warn that delivery is a customer-centric strategy, not a technology solution. Restaurants need to meet guests where they are – and remain on-brand throughout the experience.

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Should QSRs Be Scared Of ‘Ghost’ Restaurants?

PYMNTS

The latest PYMNTS Order to Eat Tracker highlights how several major brands are embracing (or resisting) third-party delivery services, new models and new ordering solutions in an effort to win over customers. The virtual restaurant business model is becoming increasingly popular as technology improves the user experience.

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After Subscription Stumbles, How Patreon Won Back Customer Trust

PYMNTS

Magazine and newspaper subscriptions are popular services that have been around for decades, making them a favorite for bad actors as well. New York officials, however, recently delivered good news to victims of a magazine scam that Orbital Publishing Group oversaw. Patreon’s Quick Response To Subscription Stumble Gains Customer Trust.

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What’s Next For The 'Set It And Forget It' Subscription Auto Refill Economy

PYMNTS

Online magazines. Restrictions on shopping in places where businesses are still shuttered may have spurred the great pivot toward subscriptions — moving beyond, say, content (such as magazine and newspaper subscriptions) and toward everyday items like toilet paper and mascara. Mascara delivered to the door for those endless Zoom calls.

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The New Taco Bell And The Changing Face Of The QSR Space

PYMNTS

Taco Bell has come up with a new store design to encourage consumers to order their meals ahead of their arrival — making it the latest quick-service restaurant (QSR) chain to rethink its entire operational structure in response to consumers’ surging use of drive-thru lanes and order-head capabilities amid the pandemic.

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