Fintech Labs Insights

SEPTEMBER 16, 2015

. “With Adobe Experience Manager forms, financial institutions can transform complex form and document transactions into simple, engaging digital experiences, anywhere, anytime, on any device, improving user experiences, increasing operational efficiencies, and reducing paper and manual processes.

San Jose 12

San Jose CA Management User Experience 12

PYMNTS

APRIL 22, 2016

Case in point: Soundtrack Your Brand, which raised $11 million last week to provide retail stores with a music soundtrack service — not exactly the showcase for investor support of business FinTech. Unfortunately, for the world of B2B payments, those B2B startups seem to be serving more of the retail crowd.

Capital 100

Capital Security Software User Experience 100

PYMNTS

FEBRUARY 7, 2020

The changes were outlined in a document sent to banks by the payments firm and would be the most sweeping structural change in a decade. Retailers that sell products and services online have been slowly, but steadily, removing payment frictions and improving user experience to boost conversion rates.

Google 123

Google Retail United States Online 123

PYMNTS

JANUARY 14, 2019

Yet only 42 percent and 34 percent of consumers who bought clothes or beauty products, respectively, over the seven days we asked them to document their shopping and buying behaviors said that they did so in a physical store. And it did so via a channel that was not at all conducive to a digital shopping experience. But consider this.

Retail 198

Retail Online Mobile Data 198

Filene

APRIL 28, 2017

It creates clouds of social interactions to see who is connected to who and find out the influencers among your membership to target or prioritize a connection with that may help you tell the story to others in their circle and become your brand ambassadors.

social media 28

social media Big Data Case Study Analytics 28

William Mills

SEPTEMBER 12, 2017

Cool name and branding. VERY Cool mobile, user experience. I like their branding. The company is now Envestnet, but until they drop the Yodlee brand they will always be Yodlee to me. THAT brand has been around about 20 years from the “dot com” days. If this is true, we are in trouble. They have raised.83

Samsung 69

Samsung Mobile User Experience Google 69

NCR

APRIL 6, 2016

Banks around the world now have an excellent opportunity to create new business, increase loyalty, improve customer experience and mitigate risk using the vetted identity information they have worked so hard to build. Loyalty increases when customers select your solutions over alternative methods because the user experience is so much better.

Customer Experience 40

Customer Experience Online System User Experience 40

William Mills

MAY 11, 2016

Here’s another solution for document management and origination. ^SR. From their website: ShortSave helps servicers help borrowers — without red tape, phone calls, or additional documentation. Can add loan documents with image capture via phone. Branded version is available. ^KT. Walk through the purchase experience.

Video 40

Video Mobile social media Analytics 40

FICO

JANUARY 7, 2021

It’s not enough to merely make information accessible; once it attainable, companies need to work immediately to make sure it is assimilated into their larger business strategy to support detailed, documentable, and data-driven decisioning. .

Management 52

Management Analytics Strategy Data 52

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. With so many companies showing web-based platforms the quality of the user experience is paramount.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

OCTOBER 13, 2020

Windbigler noted the increasing use of digital signatures has been critical, with a nod to the fact that he’d only been in the office five times during the pandemic — and that each time was because a document required a “wet” signature. The end user experience is critical, too, he said, and must be seamless.

Fintech 190

Fintech Payments Customer Experience Examples 190

CB Insights

OCTOBER 31, 2019

For example, CRM platform Intercom’s “Answer Bot” can interpret questions and retrieve appropriate answers from the site’s FAQ and help documentation — something that would take users a long time to search for themselves. In the best applications, those tasks are (1) more time-consuming without a bot, and (2) simple and specific.

Industry 78

Industry Examples Tools Retail 78

William Mills

SEPTEMBER 7, 2016

We are doing a refi on our condo and I had to use GoToMeeting to show our FI’s mortgage lender how to find and use the documents we uploaded on THEIR system because the loan officer didn’t know how to use the system. Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands.

Mobile 40

Mobile Cards Fraud Data 40

Fintech Labs Insights

MAY 25, 2017

The platform also enables ready integration for outside parties such as external accounting software or even a real live human accountant, who can be set up on the platform’s accounting dashboard on banqUP and review the details of all transactions, including the original documents, and even leave notes right on the document image.

Digital Banking 20

Digital Banking Fintech Groups Analytics 20

Fintech Labs Insights

JULY 22, 2015

It will showcase its REST API that allows technology companies to access turnkey global payout options while maintaining control of the user experience, making it easy for your users around the world to be paid. Hyperwallet is the leading outbound payment provider to the independent worker and freelancer economy.

San Francisco 12

San Francisco Video Fintech Data 12

PYMNTS

DECEMBER 5, 2016

The driver of this shift is the mobile device, and the competition is the mobile app with the best user experience, regardless of whose name is on the app and the depth and breadth of products they offer. Alexa and her voice-activated assistant buddies also make brands — all brands — invisible.

Retail 100

Retail Payments Mobile Innovation 100

PYMNTS

DECEMBER 5, 2016

The driver of this shift is the mobile device and the competition is the mobile app with the best user experience regardless of whose name is on the app and the depth and breadth of products they offer. Alexa and her voice activated assistant buddies from Google, Apple and Microsoft, also make brands – all brands – invisible.

Retail 100

Retail Payments Mobile Innovation 100

Fintech Labs Insights

SEPTEMBER 1, 2015

Authy delivers proven fast-to-implement, highly scalable and reliable 2FA with an intuitive user experience and a powerful API. BehavioSec enhances security without impacting the user experience. Ephesoft Smart Capture solutions classify documents and extract meaning from their content.

Company 12

Company Software Analytics Mobile 12

CB Insights

DECEMBER 14, 2017

In the process, these brands, spanning everything from detergent to sneakers, are radically changing consumer preferences and expectations. These well-positioned startups are not just competing with some of the biggest retail brands in mattresses, razors, shoes, and more, by launching their own brands.

Video 78

Video Branding Company Strategy 78