Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Cisco

OCTOBER 19, 2020

The dramatic change of habit in the behavior of banking customers, digital natives or not, has brought adoption of digital payment methods and new interaction channels. Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

AUGUST 6, 2020

Brands (parent of KFC, Pizza Hut and Taco Bell) saw revenue drop more than $1 billion. As such unknowns proliferate, the winning digital strategy seems to involve casting a wider net – and making it easier for consumers to easily (and remotely) access QSRs whenever they choose instead of at traditional peak hours.

Examples 108

Examples Digital Strategies Maine Innovation 108

PYMNTS

DECEMBER 6, 2019

Merchants would be wise to consider how consumers want to pay, and whether alternative payment methods such as buy now, pay later (BNPL) could help alleviate their holiday financial stresses, according to Nick Kaplan, president of plus-size fashion brand Fashion To Figure. Expedia Leadership Shakeup Shows Power of Travel Industry Disruption.

Millennials 101

Millennials Colorado Google Leadership 101

Gonzobanker

NOVEMBER 26, 2018

Rapid consolidation in the banking industry is creating a growing band of regional banks that find themselves stuck in a solution provider market that isn’t fully capable of serving them. However, the company’s slew of rollup acquisitions has failed to translate into any meaningful development and innovation.

Regional 101

Regional Strategy Technology Innovation 101

PYMNTS

OCTOBER 11, 2019

This week the big headline generator wasn’t anything that either brand was selling, or doing in service or sales, but instead what a spokesperson said — specifically what they said about the current controversy over Amazon’s place in claiming the consumer’s whole paycheck. Big Plays of the Week: The Digital Brand Reshuffles .

Leadership 100

Leadership Apple Branding Retail 100

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 117

Technology Resources Fraud Strategy 117

CB Insights

JANUARY 6, 2019

One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Retailers are looking to labs and accelerators to provide new ideas, partnerships, and collaborations on some of the most pressing challenges in the industry.

Innovation 77

Innovation Retail Branding Technology 77

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). Cloud strategy counts.

Trends 64

Trends Cyber Security Big Data Analytics 64

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). Cloud strategy counts.

Trends 48

Trends Cyber Security Big Data Analytics 48

Perficient

SEPTEMBER 29, 2020

He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric.

Marketing 294

Marketing Branding Data Industry 294

NCR

JUNE 16, 2017

However, tackling these problems is vital, as a strong digital strategy plays a vital role in building an effective omni-channel business. From an omni-channel perspective, one of the key benefits of digitization is its ability to greatly improve outcomes for end-users – both employees within the business and customers. .

Big Data 65

Big Data Data Analytics Strategy 65

PYMNTS

FEBRUARY 6, 2020

The very best among them have large digital strategies that address the full guest experience, from ordering on a mobile device to purchasing on-site right up through food delivery and encouraging the next visit. Innovation Sparks. The stakes are too high to stay behind the pack for too long. Juggling seven tablets,” he said.

Mobile 191

Mobile Operations Technology Payments 191

Cisco

MAY 5, 2021

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. With the COVID-19 pandemic still an ongoing crisis in 2021, the physical branch has suffered significantly.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

CB Insights

MAY 10, 2018

Early consultants pioneered the tools and frameworks used to help companies develop a strategy: the 2×2 matrix, the Experience Curve, SWOT (Strengths, Weaknesses, Opportunities, Threats) diagrams, Porter’s Five Forces, and many more. State of Innovation Report. Many are still in wide usage today. Each one is still growing.

Strategy 78

Strategy Management Analytics Tools 78

FICO

JUNE 21, 2022

Digital decision platforms have been driving a diverse mix of innovations. We know that many digital transformation projects fail to deliver what was expected, for many reasons. Particularly given the way the lines between industries have blurred with competitive guard rails no longer defined by verticals.

Management 52

Management Customer Experience Regional Strategy 52

Perficient

FEBRUARY 24, 2021

The digital world is global, now, more than ever. 2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace. Industry Regulations. Talent Shortages.

Software 294

Software United States Strategy Regulation 294

FICO

MARCH 28, 2023

When asked about their ability to effectively use the data for things like targeting customers, supporting their brand and products, and developing new products, there was an obvious lean toward being “ineffective” versus “effective.” Innovation and efficiency can go together. This points to a bigger issue.

How To 52

How To Analytics Data Strategy 52

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. Visa — One Market Center. Founded: 2013.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

APRIL 24, 2019

In five short years, The Financial Brand Forum has grown from startup to become the preeminent financial industry event. A few nuggets: Marketing spend is the one place where banks can innovate quickly vs. waiting for long-haul tech and people-based transformations. Tip of the hat to The Financial Brand’s Jeffry Pilcher.

Branding 136

Branding Conference Strategy Oregon 136

Fintech Labs Insights

DECEMBER 5, 2016

The platform is designed to allow companies to “innovate as you authenticate your customers” as well as add the latest authentication technologies available. More than ever, companies need to be inclusive of all of their customers and provide convenient authentication across all digital channels.

Security 12

Security Mobile Technology Virginia 12