PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end. Brand Loyalty’s Surging Importance.

Payments 169

Payments Branding Customer Experience Strategy 169

PYMNTS

SEPTEMBER 9, 2020

When retailers are thinking about how to adjust, she said, the first step is finding new ways to lean into those tried-and-true classics of creating the right customer experience. She said this has been critical to Amazon Pay’s success as a payment solution for merchants selling off Amazon.com. It’s predictable.

Branding 220

Branding Online Retail social media 220

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

Bank Innovation

DECEMBER 13, 2019

In this episode, Suman Bhattacharyya, senior editor, and Angely Mercado, associate editor, discuss the following news developments: Corporate card and financial product startup Brex’s marketing strategy; Inspired Capital’s recent investment in business banking platform Rho; and […].

Strategy 243

Strategy Branding Video Marketing Strategies 243

PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. The three companies will now team up to provide a mix of data, payment vehicles and loyalty program enhancements. At its core, the announcement is based on payments. But that’s where the standard co-brand partnership ends.

Payments 174

Payments Branding Analytics Data 174

BankInovation

JUNE 19, 2020

This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing stand-alone brands despite the fact that bigger banks have stumbled with their own digital offshoots.

Branding 64

Branding Customer Experience Innovation Report 64

PYMNTS

APRIL 12, 2018

Through the arrangement, Crate and Barrel will pair with Synchrony on a private label credit card as well as a new dual-branded card, the companies said in an announcement. “In The new Synchrony-backed credit cards are expected to be released later in 2018.

Branding 109

Branding Cards Customer Experience Tools 109

PYMNTS

JULY 29, 2020

As virtual marketplaces displace (and replace) the physical variety at a dizzying pace, payments speed and security are paramount concerns. When transactions and payments occur cross-border, those concerns are doubled. The scams may be variations on the old bait-and-switch, but they do damage.

Payments 269

Payments Fraud Customer Experience Resources 269

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Every patient appointment was a potential minefield of lost opportunities for customer engagement.

Payments 263

Payments Data Survey Report 263

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. .

Retail 184

Retail Payments Online Customer Experience 184

PYMNTS

MAY 22, 2019

Mastercard and Interac, the global and domestic payment networks, announced Wednesday (May 22) they are collaborating to offer customers in Canada a fast and easy way to send money internationally. ” According to Mastercard and Interac, Canada is a big market for international payments given its diverse population.

Payments 192

Payments National Branding Customer Experience 192

PYMNTS

MARCH 11, 2020

Amid the seismic changes that have refashioned the payments landscape over the last few years — as large players get ever larger (such as the $22 billion Fiserv-First Data deal) — there is an opportunity for software-as-a-service (SaaS) companies and digital marketplaces to monetize payments.

Payments 132

Payments Software United States Branding 132

PYMNTS

DECEMBER 30, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Payments 2016: The Year Of The “Ecosystem,” Redefined. The payments ecosystem is being redefined.

eBook 140

eBook Payments Customer Experience Retail 140

PYMNTS

AUGUST 17, 2018

To help Mall of America merchants engage with Chinese consumers, CITCON has teamed up with the shopping complex to offer stores a cross-border mobile payments system. ” With the system, merchants can reach Chinese customers who like to use Alipay and WeChat Pay when shopping in China or when they are travelling internationally. .

America 103

America Las Vegas Payments United States 103

PYMNTS

SEPTEMBER 24, 2020

In today’s top news, MineralTree raised $50 million and acquired two companies, and Robinhood raised $460 million. FIS has partnered with The Clearing House (TCH), the operator of the nation’s payments system infrastructure, to provide instant settlements to small and mid-sized banks and credit unions (CUs) and their customers.

Company 137

Company Payments Atlanta Massachusetts 137

PYMNTS

MARCH 24, 2020

It’s harder to make them simpler, especially when it comes to payments. The Evolution Of Embedded Payments . To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

DECEMBER 27, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of …” eBook. Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

AUGUST 24, 2018

In response, unattended retail operators are finding new ways to embrace alternative payment methods, ranging from mobile wallets to cryptocurrencies. For many retailers, vending machines have become a critical part of the customer experience. Around The Unattended Retail Space. Around The Unattended Retail Space.

Metro 122

Metro New York City Columbus Payments 122

PYMNTS

DECEMBER 21, 2020

“Our new solution offers a quick and seamless solve for that, providing customers a new and contactless way to continue buying gift cards at grocery while creating a new channel for retailers to engage and drive revenue,” Narlinger said.

Cards 159

Cards Branding Customer Experience Innovation 159

PYMNTS

MARCH 2, 2020

Corporate payments innovation has cast a wide net to tackle the many pain points businesses experience today, with accounts payable (AP) one of the most popular targets for disruptors. But supplier payments are far from the only scenario in which businesses face friction when initiating a transaction.

Payments 151

Payments Cards Meeting Lending 151

PYMNTS

MAY 3, 2019

It seems that’s the journey for cross-border payments, which are in the midst of a digital disruption as innovators focus on addressing a range of friction points, from sluggish speeds to high costs. Only a few years ago, small businesses lagged in global payments technology uptake. In the U.K.,

Payments 151

Payments Fintech Customer Experience Technology 151

PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. The monthly mPOS Tracker , powered by Mobeewave , is the go-to resource for staying up to date on mPOS news and trends. Around the mPOS World. About the Tracker.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

NOVEMBER 9, 2018

Starbucks announced it is expanding its presence in Japan, building 100 new stores annually over the next three years to bring its store count to 1,700. In other news, Starbucks is also partnering with Uber Eats Japan on a food and beverage delivery service in Tokyo.

Leadership 145

Leadership Customer Experience Branding Mobile 145

PYMNTS

FEBRUARY 23, 2020

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans. The news comes a few years after a bank referral scheme began in the United Kingdom.

Customer Experience 130

Customer Experience Innovation Strategies Guidelines Meeting 130

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. Network providers are very aware of those procedures, though, and have been actively seeking to claim larger shares of both the payment routing market and resultant revenues through associated fees. shoppers made 72.7 The Durbin Amendment.

Cards 141

Cards Payments Security Fraud 141

Bank Innovation

SEPTEMBER 6, 2019

In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, discusses the following news developments: How digital-only Radius Bank seeks to grow its deposit base and brand recognition through its newly-launched Rewards Checking product; Credit Sesame’s […].

Tools 170

Tools Video Branding Innovation 170

PYMNTS

SEPTEMBER 29, 2020

Mastercard, through its collaborative fraud and dispute resolution technology Ethoca , will now offer a new version of online statements with added logos and clear business names for each transaction. The release said doing so is a way to both clear up confusion for customers and also to allow brands a way to establish more presence.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

JANUARY 4, 2019

To help lead a team that bolsters its consumer payment experience delivery, Mastercard said Donald Chesnut will become its first chief experience officer as of Jan. He also worked with clients as chief creative officer and headed the experience design practice at the agency.

New York 185

New York Regulation Branding Strategy 185

PYMNTS

SEPTEMBER 5, 2019

Call centers need to ensure that they provide a robust customer experience via multiple channels, but that need can make the authentication process tricky in terms of satisfying consumers who want speed. In alternative finance news, companies are building better payday lending products.

Innovation 108

Innovation United States Customer Experience Fraud 108

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. .

Online 101

Online US Payments Mobile 101

PYMNTS

MARCH 13, 2019

Additionally, as many as 46 percent expect to see better customer experiences. And it is customer experience that has spurred 56 percent of companies to embrace open banking , with 53 percent citing the need to be innovative and competitive across financial services.

Study 155

Study Customer Experience Fintech Survey 155

PYMNTS

OCTOBER 19, 2020

Global Processing Services (GPS), the payments issuer processor, has a new strategic investment from Visa to help GPS launch new products and continue expanding, according to an emailed press release. Dewar also said the payments industry was evolving quickly and that meant there was a need for fast innovations. "

Study 174

Study Innovation Fintech Customer Experience 174

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. A growing direct-to-consumer (DTC) brand aims to fix the stigma around hearing loss as well as the equipment issue that hinders its treatment. They have tested, and they deliver a great experience.

Payments 176

Payments Customer Experience National Retail 176

PYMNTS

FEBRUARY 27, 2018

Mastercard , the payment company, announced a series of digital payment initiatives on Tuesday (Feb. restaurants will be able to pay for their meals via their mobile phones without having to ask a waiter for the bill, which, the company said, will save customers 12 minutes on average. Pizza Hut locations. Rolling out Qkr!

Payments 111

Payments Mobile Customer Experience US 111

PYMNTS

APRIL 9, 2020

Building a secure customer journey is always a bit of a balancing act. It has to be secure first and foremost, particularly when payments data is on the line. Winning The New War With Account Takeover. If you look at the customer journey from end to end, the fraud starts not just around payments.

Online 236

Online Fraud Security Branding 236

PYMNTS

FEBRUARY 14, 2018

After turning Taco Bell into a lifestyle brand and introducing breakfast at the quick service restaurant (QSR), CEO Brian Niccol is heading to Chipotle Mexican Grill. Chipotle’s shares jumped more than 10 percent following the news, CNBC reported. He brought mobile ordering and payments to Taco Bell’s 7,000 U.S.

Branding 108

Branding Leadership Customer Experience Innovation 108

PYMNTS

DECEMBER 17, 2020

These rising levels of fraud have prompted merchants, payment providers and banks to devote vast sums to security efforts such as advanced technologies and customer education initiatives. For more on these and other digital fraud news items, download this month’s Tracker.

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Fraud Online Retail Examples 255