PYMNTS

OCTOBER 20, 2020

The product is a cloud-native platform that enables retailers to deliver digital commerce experiences without having to rely on expensive engineering resources. Instead, it leverages the headless concept, which allows retailers to build and scale their operations with minimal coding or other technology. I'm not a technology company.

Retail 238

Retail Branding Technology Tools 238

Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice. SEE MORE PEOPLE OF PERFICIENT   It’s no secret our success is because of our people.

Industry 221

Industry Conference Meeting Maine 221

Perficient

MAY 28, 2020

More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. Within the Pega team there is ample room for professional growth, learning experience, and advancement. Employee engagement is something particularly the leadership focuses on, so everyone has a say.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

NOVEMBER 9, 2018

The strength of our brand in Japan, the momentum in our business, and the spirit of our partners who proudly wear the green apron give me great confidence in our ability to elevate the Customer Experience and drive growth to continue to build our brand,” Kevin Johnson, Starbucks president and chief executive officer, said in a press release. “The

Leadership 145

Leadership Customer Experience Branding Mobile 145

PYMNTS

JULY 30, 2020

The digital shift is coming late to Dunkin’ Brands. Our marketing leadership team continues to create, assess and refine a phased approach for relaunching our brand responsibly at the right time. By the numbers, global sales for the entire company, which includes Baskin Robbins , declined 20.8

Las Vegas 156

Las Vegas Branding Leadership Marketing 156

PYMNTS

FEBRUARY 3, 2020

“Similar to our client portfolio, we work with leading world-class solutions, such as Magento Commerce, to create value for our customers and clients alike,” Warburg said. Xenon arc’s client list includes known brands in the materials industry. Founded in 2010 and headquartered in Bellevue, Washington, Xenon arc has offices in the U.S.,

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

PYMNTS

FEBRUARY 7, 2019

Zoovu, a company that provides artificial intelligence (AI)-powered digital assistants in a software-as-a-service suite for brands, has raised $14 million in a series B financing round, according to reports. The startup, which is based in New York, aids brands in building and utilizing digital experiences to integrate into websites.

Branding 116

Branding New York Leadership Software 116

Perficient

MARCH 8, 2023

Promote the advancement of women into leadership roles. Gone are the days when a company could just add some (traditionally) feminine branding and call its efforts toward gender inclusivity sufficient. Here are some ways that financial services institutions can continue to work toward bridging the gender gap: 1.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

OCTOBER 3, 2018

As the co-founder of NFC, NXP continues to play a pivotal role in expanding the NFC ecosystem through our legacy of technology leadership,” said Alexander Rensink, business segment manager smart products at NXP , in the press release.

User Experience 135

User Experience Security Fraud Leadership 135

PYMNTS

FEBRUARY 14, 2018

After turning Taco Bell into a lifestyle brand and introducing breakfast at the quick service restaurant (QSR), CEO Brian Niccol is heading to Chipotle Mexican Grill. Chipotle’s shares jumped more than 10 percent following the news, CNBC reported. He also said his own efforts would be tied to innovation once the company found a replacement.

Branding 108

Branding Leadership Customer Experience Innovation 108

PYMNTS

SEPTEMBER 18, 2019

It is NFC-enabled and connects directly to the customer’s digital wallet. The device runs on FeliCa technology, which is very popular in Japan and is also used to power the coffee company’s card system. The pen is said to have a sleek appearance and writes in a coffee-brown ink.

Leadership 110

Leadership Branding Customer Experience System 110

Perficient

OCTOBER 29, 2020

For any brand that promises to entertain, motivation should center on pleasure. Anyone Quibi cared to have as a customer already owned a smartphone. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. Score one for Quibi.)

US 294

US social media User Experience Digital Strategies 294

Insights on Business

OCTOBER 10, 2017

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

Insights on Business

FEBRUARY 22, 2019

The tendency that the big guys get bigger is known in the industry as the network effect because of customers’ preference of banks with a large network. Sometimes a particular aspect of a brand is extended to the company’s other products. See figure 2. Figure 2: The Network Effect. See figure 3. Figure 3: Halo Effect.

Branding 143

Branding FDIC Retail Leadership 143

The Financial Brand

NOVEMBER 2, 2020

The post 4 Ways to Improve Bank and Credit Union CX Without Technology appeared first on The Financial Brand. Digital transformation is not solely a tech and data challenge. Retail bankers must first address the essentials, including journey mapping.

Technology 42

Technology Branding Retail Data 42

PYMNTS

JULY 6, 2017

In a statement to Chain Store Age he said, “Joining the QVC Group will give us instant access to global consumer markets, a leadership team with deep expertise and a global perspective, and the opportunity to further strengthen our content-based brand portfolios in a changing retail landscape.

Retail 100

Retail Video Innovation Leadership 100

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

FICO

MARCH 15, 2018

As consumers’ brand relationships have shifted from Communications Service Providers (CSPs) to the device manufacturers and apps that run over the top of networks, the CSPs are moving toward customer experience as a competitive differentiator. The Analytically Differentiated Customer Experience.

Analytics 55

Analytics Customer Experience Data Strategy 55

PYMNTS

JUNE 14, 2016

In addition, I spend a good deal of my time with the rest of the leadership team at Enova to identify our key strategic priorities as a company, whether it’s employee engagement, new products or markets, and, of course, strong financial performance. PYMNTS: What role does data have in the evolution of payments and commerce?

Analytics 100

Analytics Customer Experience Data Leadership 100

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. . But McDonald ’s Corp.

Online 101

Online US Payments Mobile 101

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships.

Fintech 143

Fintech Strategy Leadership Lending 143

Independent Banker

MAY 26, 2016

A dozen technological and socioeconomic shifts. Technology and its evolutions now affect everything from business products and process to human behavior and societal expectations. For several years I have followed, studied and thought about how technology is transforming the world in which we live and work. By Brian Solis.

Trends 70

Trends Innovation Branding System 70

The Financial Brand

NOVEMBER 22, 2020

Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes. The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Trends Branding Data 43

The Financial Brand

MARCH 4, 2020

Bankers, consultants and researchers identify the most significant retail banking trends in technology, talent, purpose and collaboration. The post What’s Changing and What Isn’t in Banking’s Next Decade appeared first on The Financial Brand.

Banking Trends 43

Banking Trends Trends Branding Retail 43

The Financial Brand

MARCH 17, 2020

Impact hits training, technology, resilience and operations as consumers seek answers. The post Coronavirus Forcing Financial Institutions to Revamp Contact Centers appeared first on The Financial Brand. Home-based agents and gig workers are two options.

Training 40

Training Branding Operations Technology 40

Independent Banker

DECEMBER 31, 2022

We’re gearing up for this challenge by investing in technology, developing new products, doing more marketing, optimizing our branches and also looking at some M&A opportunities. Q: What new technology is your bank planning to invest in during 2023? The ICBA view on… Technology. People do things that you don’t need to do.

Community Bank 91

Community Bank Community Tampa North Carolina 91

The Financial Brand

NOVEMBER 26, 2021

Relying on people's inertia is a lousy cross-selling concept when technology should make relationships at least coherent, if not wonderful. appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The post ‘Dear Steve, We’re Sorry You’re Dead’ (But I’m Not Dead!)

Banking Trends 32

Banking Trends Analysis Trends Branding 32

Gonzobanker

DECEMBER 22, 2020

During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. For more than 20 years, John has helped City National grow its niched commercial and private banking businesses with strategic technologies. THE TECHNOLOGY AWARDS.

Idaho 172

Idaho Community Industry Strategy 172

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

Retail 43

Retail Banking Trends Analysis Trends 43

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. Real-time SMS communications.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

The Financial Brand

AUGUST 4, 2021

The post Executing What’s Possible With Digital Banking Transformation appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Successful digital banking transformation requires prioritizing what is needed today against what's required for the future.

Digital Banking 42

Digital Banking Banking Trends Analysis Trends 42

The Financial Brand

AUGUST 29, 2021

The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banks and credit unions no longer have a cushion of time to meet competitive challenges. Clear strategies and definite actions are needed.

Banking Trends 43

Banking Trends Analysis Strategy Meeting 43

The Financial Brand

JULY 5, 2021

The post Banking Must Rethink Workforce Alignment for Digital Future appeared first on The Financial Brand - Banking Trends, Analysis & Insights. As workers begin to return to offices, banking has a rare opportunity to retrain and reskill for a digital future.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

DECEMBER 21, 2021

The post The Future of Banking When a ‘New Normal’ Has Yet to be Defined appeared first on The Financial Brand - Banking Trends, Analysis & Insights. With the future still undefined, financial institutions need to rethink business models and be prepared for a permanent hybrid work environment.

Banking Trends 38

Banking Trends Analysis Trends Branding 38

The Financial Brand

MARCH 9, 2021

The post To Achieve Big Transformation Changes in Banking, Think Small appeared first on The Financial Brand. Financial institutions need to rethink their perspective about progress, embracing small changes that will lead to remarkable results.

Branding 42

Branding Customer Experience Innovation Strategies Leadership 42

The Financial Brand

JANUARY 3, 2021

The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand. A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

The Financial Brand

JUNE 29, 2020

The post It’s Time For Banking To Stop Faking Digital appeared first on The Financial Brand. Digital banking does not normally meet consumer expectations set by digital leaders like Amazon, Netflix, Uber, Spotify or Zoom.

Digital Banking 43

Digital Banking Meeting Branding Customer Experience 43