Perficient

FEBRUARY 28, 2024

Perficient’s insurance experts, who were interviewed for this report, echo this sentiment, emphasizing the need for insurers to embrace innovation to stay relevant. The digital experience demands real-time, frictionless interaction facilitated by robust cloud infrastructure and API programs.

Innovation 251

Innovation Regional Strategy Trends 251

Perficient

SEPTEMBER 18, 2020

Perficient has helped our clients take applications and systems from good to great by innovating the customer experience, creating a new process or optimizing an existing one, or enabling a new service for the organization. How do you bring these innovations to your organization? Share your story with us.

Video 348

Video Customer Experience System Innovation 348

Bank Innovation

JANUARY 31, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 31, 2019. In this episode, editors discuss the following news developments: Venmo’s path to profitability; Berlin-based digital bank N26’s U.S. expansion; and Why a digital bank in Texas is awarding miles instead of interest.

Branding 243

Branding Texas Video US 243

Cisco

JULY 29, 2021

Application is the Business & Level of Digitalization is the Brand. This drives a higher-level of expectation on the infrastructure and teams alike – towards providing an exceptional digital experience. This is driven by a renewed focus towards innovation, along with the digitalization and streamlining of the businesses.

Customer Experience 172

Customer Experience User Experience Analytics Resources 172

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”. Customer Journey.

Innovation 192

Innovation Retail Metro Case Study 192

Perficient

FEBRUARY 7, 2021

Much has been written about COVID-19’s impact on customer expectations. Clients tell us they’re eager to understand what the new expectations landscape means to their businesses. How can we quickly adapt to what customers need now? Anticipating Customer Needs and Wants. In the Tolerance Zone.

Meeting 348

Meeting Customer Experience Branding Innovation 348

Perficient

FEBRUARY 22, 2023

Whether you’re an insurance carrier or a broker, change is here and change is about to accelerate beyond the prior few years when our world was modified in ways none of us had ever seen. The new data paradigm focuses on using data to prepare for the future. Research has shown that number for some to be around 98%.

Trends 275

Trends Customer Experience Case Study Data 275

PYMNTS

DECEMBER 8, 2020

Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. American Honda has worked with Modal, formerly Drive Motors, since late 2018 to create branded online buying tools for Honda and Acura.

Oklahoma 253

Oklahoma Branding Tools Online 253

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Legacy infrastructure.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

JANUARY 8, 2021

Kount CEO Bradley Wiskirchen said that over 9,000 brands worldwide depend on the Kount Identity Trust Global Network “to protect against digital fraud while enabling personalized customer experiences and new eCommerce channels,” according to the announcement.

Idaho 295

Idaho Fraud United States Customer Experience 295

PYMNTS

AUGUST 1, 2019

With upgrades to its mobile app and new product offerings, Dunkin’ Brands grew its digital and delivery platforms while rolling out menu innovations with broader customer appeal in the second quarter. The quick-service restaurant (QSR) brand added 46 net new Dunkin’ locations in the U.S., Menu Innovation.

Innovation 122

Innovation New York City Branding National 122

Perficient

OCTOBER 29, 2020

For any brand that promises to entertain, motivation should center on pleasure. That meant it needed viewers to not only discover its brand, download its app, register and begin watching but also to subscribe at either a $5 or $8 monthly payment level. In the FBM, motivation is defined as the reason for action.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

Bank Innovation

JANUARY 5, 2020

Digital banking brand Majority, which is aimed at reaching immigrants who lack credit history, is on pace to launch across the U.S. Majority is a membership-based digital banking service that costs $5 per month. It gives immigrants a platform to manage their money, send funds home to their families and carry out long-distance […].

US 273

US Digital Banking Branding Management 273

PYMNTS

APRIL 12, 2018

Through the arrangement, Crate and Barrel will pair with Synchrony on a private label credit card as well as a new dual-branded card, the companies said in an announcement. “In

Branding 109

Branding Cards Customer Experience Tools 109

Perficient

FEBRUARY 25, 2021

Our story so far has explored the gap between what customers expect and what brands deliver. We’ve also examined three popular planning frameworks used to address such gaps. To avoid a fall, first take stock of your firm’s customer experience and digital maturity. Maybe not just yet.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Perficient

APRIL 20, 2023

And those consumers desire digital experiences that are personalized and meaningful. In fact, Gartner shares that brands risk losing 38 percent of customers from poor personalization efforts. They want to have meaningful relationships with technology partners who will bring innovative ideas and proven experience to the table.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

PYMNTS

MAY 16, 2019

The trouble with direct-to-consumer (DTC) brands is that the name belies how hard it actually is to reach and recruit the consumer. This is particularly hard for unknown emerging brands — and it gets exponentially harder the more crowded the field gets with competitors.

New York City 158

New York City Innovation Branding New York 158

PYMNTS

DECEMBER 21, 2020

“Our new solution offers a quick and seamless solve for that, providing customers a new and contactless way to continue buying gift cards at grocery while creating a new channel for retailers to engage and drive revenue,” Narlinger said.

Cards 159

Cards Branding Customer Experience Innovation 159

Perficient

FEBRUARY 15, 2021

Much has been written about COVID-19’s impact on customer expectations. Clients tell us they’re eager to understand what the new expectations landscape means to their businesses. How can we quickly adapt to what customers need now? Anticipating Customer Wants and Needs. In the Tolerance Zone.

Meeting 428

Meeting Study Branding Innovation 428

Perficient

JANUARY 5, 2021

I’m confident each will bring unique, strategic insights that not only sets us up for long-term growth, but further enhances our ability to deliver transformative digital solutions for our clients.”. “We’re in the business of helping our clients power innovation and deliver exceptional customer experiences.

Leadership 531

Leadership Denver Charlotte Ohio 531

Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice. We’re always seeking the best and brightest to work with us.

Industry 221

Industry Conference Meeting Maine 221

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. But that’s where the standard co-brand partnership ends. As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. They represent a great partner for us.

Payments 174

Payments Branding Analytics Data 174

South State Correspondent

JANUARY 23, 2023

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience.

Tools 370

Tools Examples Analysis Data 370

Perficient

JULY 31, 2020

One of the things that the COVID-19 pandemic has taught us is the value of data. Just google “COVID statistics” and it returns 4,770,000,000 websites with its own dashboard automatically reflecting the state you are in and United States population (assuming you are in US). Every state website in the US.

Data 354

Data Analytics Strategy social media 354

Perficient

JUNE 1, 2023

Our clients benefit from Writer’s API, which allows them to access their own fine-tuned model and customized applications. Generated output takes into account everything from brand voice and word and character length to fact verification, and includes up-to-date information.

Compliance 251

Compliance Industry Regulation Data 251

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. Real-time SMS communications.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

PYMNTS

FEBRUARY 23, 2020

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans. Graziano continued, “This collaboration does exactly that.

Customer Experience 130

Customer Experience Innovation Strategies Guidelines Meeting 130

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. But McDonald ’s Corp.

Online 101

Online US Payments Mobile 101

PYMNTS

MAY 22, 2018

Ahold Delhaize USA , the supermarket operator, announced news on Tuesday (May 22) that it is creating a new entity dubbed Peapod Digital Labs, which will drive digital and eCommerce innovation. Peapod Digital Labs will also oversee the local brand Peapod, which Ahold said is the country’s largest online grocery retailer. “We

Branding 100

Branding Innovation America Strategy 100

PYMNTS

JANUARY 16, 2019

The retailer bebe has launched a new online store and an enhanced customer loyalty program, partnering with Branded Online on both projects. In addition, the retailer has updated its loyalty program, clubbebe, which aims to boost its relationship with existing customers, while also enticing new shoppers to engage more with the brand.

Online 113

Online Branding Retail Customer Experience 113

PYMNTS

JUNE 21, 2017

While this is unfortunate for some, it may be motivation for other retailers to come up with more innovative ways to reach consumers. One company that may have found an answer to today’s retailer conundrum is Brazilian-based fashion brand Melissa Shoes. It used to be that if you built a store, customers would come.

social media 195

social media Retail Branding Innovation 195

PYMNTS

SEPTEMBER 8, 2020

Canoo plans to use the fresh capital to perfect its “skateboard” chassis, a breakthrough in EV manufacturing that allows almost any “top hat” (passenger cabin) to sit atop it. We saw two key trends that told us people want an offering like this today,” Marcinkowski recently told PYMNTS. It's not a true brand.

US 186

US Capital Groups Meeting 186

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. Hearing that information was really good confirmation to us on the things we’ve been doing as a bank.” There is a demand coming from our customer base to make things easier, less cumbersome, and faster. Planning for new technology and innovations.

Management 195

Management Lending Community Strategy 195

PYMNTS

JANUARY 13, 2021

Ingo Money CEO Drew Edwards recently told PYMNTS that “Historically, banks have viewed FinTechs through an ‘us versus them’ lens — and rightly so, because, in so many cases, the banks were disintermediated or relegated to become ‘dumb vaults’ for the FinTechs they partnered with. Challenge And Opportunity For Lenders.

Fintech 130

Fintech Customer Experience Lending Risk Management 130