PYMNTS

JUNE 15, 2020

For the best example of retail’s digital shift, look to Inditex and its key brand Zara. Known globally as a fast fashion destination, Inditex put markets on notice last week that it will shift millions of euros from offline to online with Zara and its other brands. But they haven’t yet brought their full leverage online.

Retail 154

Retail Branding Online Mobile 154

PYMNTS

JANUARY 27, 2021

Patients have begun to see their entire healthcare experience through the eyes of a paying customer. Now, healthcare providers have to work to maintain loyalty just like any other brand. That also means that many healthcare providers have to enhance their value proposition beyond simply providing high-quality medical services.

Payments 263

Payments Data Survey Report 263

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

JANUARY 8, 2019

While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions. In fact, over 5 percent of online retail revenue is now lost to fraud. By 2020, it’s estimated that U.S. Last year, the U.S.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. For more on the latest mPOS headlines, download the Tracker. Download this month’s Tracker to read the feature story. To read the full Deep Dive, download the Tracker.

Samsung 142

Samsung Survey Atlanta Mobile 142

Social Assurance

MARCH 1, 2021

It takes less than 30 seconds to look up a financial brand, learn where they are located, and explore the services they provide. During this time, customers can also read through a couple of reviews, forming a first impression that can be hard to change. In order for your financial brand to stand out, you have to cover all your bases.

Branding 15

Branding social media Online Case Study 15

PYMNTS

DECEMBER 30, 2016

The use of deep data science and artificial intelligence (AI) is paving the way for more contextual promotions, virtual reality technologies are becoming more affordable for virtual product demos, and customer experience expectation is driving the need for a more seamless checkout process. Download the eBook.

eBook 140

eBook Payments Customer Experience Retail 140

PYMNTS

DECEMBER 27, 2016

At Enova International, provider of online financial services to non-prime consumers and small businesses, we see innovation driving business performance, growth, customer satisfaction and bottom-line results. Once identified, the ACH attempt is turned off, saving customers overdraft fees. Download the eBook.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

How To Fraud Online Mobile 144

PYMNTS

FEBRUARY 27, 2020

Meijer says its mobile app has been downloaded more than one million times. From traditional point-of-sale systems and in-store digital kiosks to mobile orders and eCommerce websites, convenience stores are taking a major step into the world of omnichannel sales,” according to Retail Customer Experience. “By

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

OCTOBER 11, 2018

Creating a mobile experience. As more customers start to organize their daily lives online and with their smartphones, QSRs must also make a move toward the internet. She added, “There’s a certain percentage of people who are going to download our app, so [Subway] wants to be there.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 108

How To Fraud Mobile Online 108

PYMNTS

SEPTEMBER 27, 2017

Trying to compete on price would bring retailers ever more directly into Amazon’s line of fire, while crippling the in-store customer experience. That experience still reflects a certain culture and an element of what Yatskan called “immersion.” Where Amazon treads, retailers tremble.

Retail 104

Retail Branding Online Examples 104

PYMNTS

APRIL 29, 2019

Hot dogs and chips just don’t do the job anymore, especially with more grocery stores and restaurants offering curbside delivery and mobile-order ahead, and a host of online food delivery services standing ready to feed those hungry shoppers, commuters and other drivers. If you can leverage a brand, that can be a fast track.”.

Mobile 152

Mobile Maine Trends Retail 152

PYMNTS

OCTOBER 25, 2017

And, as it appears to be playing out, some of the latest unattended tech developments could bring big changes to how consumers shop for goods and interact with brands, as well as goods and services. All the customer has to do to place their order is smile at the camera. Unattended solutions invite big changes to commerce.

Los Angeles 119

Los Angeles Florida New York City Retail 119

PYMNTS

MAY 14, 2018

Customer Experience. The in-store experience is a key motivator for consumers to shop offline, he said, because they certainly aren’t doing it for the price. That’s why so many retailers are introducing different technologies: to create a more connected experience within their brick-and-mortar walls.

Retail 103

Retail Mobile Marketing Strategies Payments 103

PYMNTS

APRIL 21, 2016

Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. It’s an online savings account, we’re not the first ones to do this, certainly. When in doubt, spin out.

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

OCTOBER 16, 2018

Small menswear brands, even some that are considered to be medium or large, might face a challenge when it comes to marketing: How do they get in front of consumers? The idea is that brands don’t have to worry about competition or incentives to drive people to purchase their products. The Customer Experience.

Branding 169

Branding Online Las Vegas Los Angeles 169

PYMNTS

OCTOBER 19, 2016

Flypay categorized this as a double pain point — a problem not only for the customer but for the restaurant as well, particularly in the casual dining or quick-service market, where the priority is on the speed of table turnaround. Flypay began to integrate complementary services into its app, including order ahead. The Platform Pivot.

Branding 100

Branding Customer Experience Payments Mobile 100

PYMNTS

JANUARY 20, 2017

Even with the myriad solutions and strategies being used today, the goal of most retailers implementing omnichannel strategies is rather simple: to make a consumer’s shopping experience, whether online, on mobile or in-store, consistent and enjoyable. billion online, according to the U.S. Taking Omni Totally Online.

Las Vegas 100

Las Vegas Retail Online Strategy 100

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. So that’s a really big, important part of us preparing our customers for the new realities.”. The four recent payments revolutions.

Retail 100

Retail Apple Fraud Online 100

CB Insights

NOVEMBER 6, 2018

Download the full report to see how Amazon and other tech companies are revolutionizing beauty and personal care. Search data helps brands understand shopper preferences. Beauty brands partner with Google Assistant and Home. Messenger taps brands for beauty bots. Instagram powers digital beauty brands.

Google 72

Google Apple Industry Branding 72

NCR

SEPTEMBER 5, 2017

For example, 61% of airline loyalty program members went on to book a flight, and 56% of hotel program members went on to book a hotel room (core inventory) following a redemption on non-core inventory rewards such as electrical goods or day experiences. To learn more about the Value of Redemption 2 report, download it here.

How To 45

How To User Experience Analysis US 45

PYMNTS

APRIL 22, 2016

The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. “It’s For Dickinson, the actual rollout of EQ Bank was two years in the making – “building everything from scratch – the technology stack, the team, the operations, the brand – everything,” he said.

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

JUNE 20, 2016

and retailers fear customer satisfaction backlash over the move to EMV and the impact on speedy checkout. Its recent deal with Uber/Lyft allows consumers to buy groceries online and have them delivered within 2 hours and offers similar benefits. Online Friction Will Increasingly Drive Consumers Into Amazon’s Retail Arms, Unless ….

Report 119

Report Payments Mobile Retail 119

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. We enable FIs to record everything that goes on with the customers transactions on mobile, online, social and let the FI validate interactions on that site.

San Jose 40

San Jose Customer Experience Mobile social media 40

CB Insights

MARCH 19, 2019

Download the free report to learn about the biggest emerging trends in AI and strategies to watch for 2019. Fakes are getting harder to spot, and online shopping makes it easier than ever to buy fake goods. To fight back, brands and pawnbrokers are beginning to experiment with AI. GET the 84-page AI TRENDS report.

Trends 78

Trends Training Data Apple 78

William Mills

MAY 11, 2016

Do no go online and get another online loan. Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. Download our latest white paper that discusses what it really takes to develop a successful Fintech startup.

Video 40

Video Lending social media Analytics 40

CB Insights

APRIL 10, 2019

Download the free report to get a break down of which industries facial recognition is disrupting and how. Facial recognition, for example, could capture what a shopper is looking at, and enable retailers to later serve up related promotions to the shopper via email or online ads. GET THE entire 23-PAGE Facial recognition REPORT.

Industry 78

Industry Examples Security Technology 78

William Mills

MAY 11, 2016

Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Customers can store all of their online profiles in one secure location to improve user experience. Branded version is available. ^KT. Digital customers are more profitable customers.

Video 40

Video Mobile social media Analytics 40

William Mills

SEPTEMBER 9, 2016

Now showing how Avoka can integrate with a ton of apps in a matter of days with your company’s brand. Franchises – Americas greatest brands” They have a list view function where investors can investigate franchises near and far. It’s seems better to invest in a brand you are more comfortable with an established presence.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

JANUARY 10, 2019

Even if they wanted to, Sondhi said, they probably don’t have the reach and range of a major player to justify it, or the customers they wish to serve aren’t all that anxious to download yet another app. Even without an app, a small merchant still has the barrier of enrollment to overcome. Connecting Omnicommerce To Payments.

Payments 168

Payments San Francisco Online Mobile 168

CB Insights

JANUARY 24, 2018

Download our 24-page deep-dive into the the acquisition, investment, and research strategy of Amazon. Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.” Get the PDF: The Amazon Strategy Teardown. ” — Daniel Zhang, CEO, Alibaba Group.

Retail 65

Retail Online US Technology 65

PYMNTS

JUNE 29, 2017

The driver, not surprisingly, Bouda told PYMNTS in a recent conversation, is that brick-and-mortar retailers must seriously rethink their approach to remaining competitive in the digital age as mobile and online eCommerce channels continue to consume a larger portion of consumer spend. Just fill out the form below to download the eBook.

Mobile 137

Mobile Retail Security Fraud 137

PYMNTS

JULY 14, 2016

Meanwhile, small, digital-only banks with deep roots in technology are able to shift nimbly, enabling them to more quickly react to consumer feedback in order to improve customer experience. One of those online banks finding success – due in large part to its digital roots – is German bank Number26. About the Tracker.

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

PYMNTS

DECEMBER 6, 2016

It also links customers to an online supermarket where they can then click through to purchase all those “bot-selected” ingredients. When used in a retail context, AI automates assistance on the front lines of customer service, saving human agents for higher-stake scenarios, such as for retention and upselling purposes.

Retail 100

Retail Mobile Branding US 100

PYMNTS

DECEMBER 7, 2017

This represents a losing battle on its face, as shifting to eCommerce alone as a salve for store closings brings retailers up against Amazon and other online behemoths, said the executive. There needs to be an exploration of what in the in-store experience does not work for customers. Yatskan queried.

Retail 101

Retail Branding Customer Experience Online 101